Room service was very slow. We had to wait over an hour and a half for our lunch to arrive. Additionally, the hotel's air conditioning was not sufficiently cool for Kuwait's hot weather.

Spacious room- the rooms were not only clean but also comfortable -The bathroom had a good selection of toiletries.

Stayed in July 2025

The room was too cold, we booked for three persons and the bed was enough for two persons when we asked for bed they say you should pay an extra 21 KD, then they solved without paying anything extra, but I was upset at the beginning, the there was so little tissue in the room, and the toiletries were little I should ask for more, though these stuff should be prepared earlier

The room was spacious and clean, it was close to the event that was booked, the staff were good, the room service was fast, I felt so relaxed, the breakfast was good

Stayed in August 2025

The servise is toooooo slow. You are lucky if they show up.

Spacious rooms and sound proof veru effecient. Everything provided.

Stayed in August 2025

Need to clean the room deeply The furniture so old Fixed the lock for doors

Over all good

Stayed in June 2025

Stuff in the reception was rude

Good

Stayed in June 2025

The bed sheet smelled awful however, room service took care of it.

The staff was very friendly and professional.

Stayed in July 2025

Your room need to be renew

Rooms Servise

Stayed in May 2025

None

Very considerate once they knew we were newly married they made a nice little setup.

Stayed in April 2025

Quiet with exception decor

Stayed in May 2025

Everything

I had a great stay at the hotel—everything was excellent from the room to the service and overall comfort. However, the check-out process was disappointing. There was only one receptionist handling a long queue, which made the wait unusually slow. This is something I’ve rarely experienced at hotels around the world. Improving this would make the experience truly seamless.

Stayed in May 2025

Hotel expensive. staff & security in swimming pool are roughneck with guests with me and others. room furniture needs to be replaced. payments are varied to what booking.com confirming. no concierge replies or in front desk. only Two staff for check-in and out with long queue. This Message to Jumeirah Group in UAE, The Management in this hotel needs to change. Hotel performance is affecting your reputation compared to UAE hotels.

location and the size of the hotel. restaurants are good.

Stayed in April 2025

Absolutely everything 😊

Great villa , with private swimming pool little bit small but enough for kids, There is something about the living place. It’s a little bit small with not enough sofas. The villa was very clean except for a bed but we requested to change the beddings and they came and change it. Price is a little bit high, but the place is very nice . Receptionist Mervin I guess her name I’m not sure was very good and welcoming. Also at the checkout also at the checkout, the receptionist Catherine Catherine was good.

Stayed in April 2025

PROTOCOLO company managing the valet parking. They took 50 minutes to get our car after check out. Made my son pay for the valet ticket despite him saying that we are hotel guests. Spoiled our overall experience with the inconvenience caused to my family by PROTOCOLO

The warmth of the place, staff,s professionalism, cleanliness, delicious food, comfy beds, the luxurious amnesty

Stayed in April 2025

Nothing

Excellent facilities . Outstanding staff , specially house keeping and breakfast buffet staff. Excellent breakfast buffet ! We were very pleased with our stay at Jumeirah !

Stayed in April 2025

More activities and night live music are needed

The garden view along with the beach,really amazing view

Stayed in March 2025

I like everything. like you stay in a luxury mall.

Stayed in April 2025

We didn’t really have any major issues. The room provided was minimally stocked with amenities. Everything was catered for a single person’s use despite us booking as a couple. The staff had set up some flowers and a cake for an additional charge, however the actual decorations were not really value for the price charged. I would personally skip this next time.

We have always enjoyed coming to the Jumeirah for years since it has one of the nicest locations - lovely beach front and the premises itself is such a great escape. It was my husband’s birthday and we had a reservation at Olio, which didn’t disappoint. The food and staff were amazing as always. Our room was a little compact yet very clean and definitely comfy. The breakfast buffet was well stocked with a wide selection of hot and cold intercontinental dishes; plenty of healthy choices.

Stayed in January 2025

Nice hotel, great facilities great breakfast great staff nice pools good location on beach

Stayed in January 2025

One of the night security guards demanded to see my room key in a rude manner, it wasn’t a big issue so I let it go.

The staff were incredibly friendly, my bed was comfortable and the hotel grounds look beautiful.

Stayed in December 2024

Location and view

Stayed in November 2024

I informed the reception for the late check out from day of reservation and when I checked in also i dont have any issues with the payment but they called me to check out earlier because someone want the room

Stayed in December 2024

Old rooms need renovation especially the leather couch its an office style not a cozy living room its not comfortable

Location and the rooms are quite no noise to be heard and the staff are lovely

Stayed in November 2024

The executive club lounge, before corona it was way better. Clearly, they're cutting cost. It was clear in the variety, quality, and staff available. Jumeirah is known for generosity. Imagine when you ask for lactose free milk in the executive club lounge. They respond, "It's available, but we'll charge you." Disappointing 😞 They had a refrigerator that's used for water bottles and soft drinks, now it's intentionally left empty!! My advice, don't pay extra for the club lounge, useless.

My suite was clean, nice view and comfortable. Dinner was great, but food was a little cold

Stayed in November 2024

I was told to prepare a small a piece of cake to celebrate my wife’s birthday will take 5 hours to prepare and I will be charged KD 25!! The reception clerk was a bit rude, lastly, the bathroom in the suite was not properly cleaned

Location, atmosphere, design, and variety of restaurants

Stayed in November 2024