Too expensive and the breakfast was a disappointment. Some of the food items were spoilt

Fairly clean hotel

Stayed in July 2025

smells cigarettes inside the rooms, bed is too soft

good location, nice pool

Stayed in July 2025

Amount of money is too much compared to location and services provided

Normal hotel nothing special

Stayed in February 2023

I would say the price could be improved and the sound proofing but nothing major. We slept well.

Great customers service in my experience. The staff went over and beyond to help us contact a taxi and provided us with anything we requested. The driver also waited a long time patiently in the airport for us to come out and was very friendly and warming. I would definitely stay at this hotel again.

Stayed in January 2023

Good

Stayed in March 2025

We recently stayed at this 4-star hotel for 2 nights, booking two rooms with 2 single beds each for 2 adults and one child. Unfortunately, our experience was far below expectations due to several issues: Cold Floors: The ceramic flooring in the rooms was uncomfortably cold, especially during the winter season, with no carpets or mats provided. Insufficient Towels: Upon arrival at 22:00, we found only one towel in the room's bathroom. Despite informing reception the following morning, no additional towels were provided by the second night. Inadequate Toiletries: There was no shower gel or hand wash gel, only a single small bar of soap intended for both purposes. After notifying reception, they added one additional soap bar and a small tube of shower gel, but this was insufficient for the number of guests. Poor Staff Responsiveness: The most concerning issue was the staff's attitude. At 00:50, I called reception to request extra blankets for both rooms due to the cold weather. We waited for 25 minutes, but no blankets arrived. I called again at 01:16 and was told they would arrive in a few minutes, yet still nothing. I called again at 01:35 and received the same response. My final call at 01:51 was to request honesty about the availability of blankets so we could stop waiting and go to sleep. Once again, I was told the blankets were on their way, but they never arrived. At 01:55, I went down to the reception and argued with the receptionist. A Kuwaiti staff member intervened and inquired about the situation. The receptionist claimed a staff member was at our room delivering the blankets, but this was untrue. After returning to my room, I discovered no blankets had been delivered. At 02:10, I went back to reception, visibly frustrated, and shouted at the receptionist. The Kuwaiti staff member apologized and asked me to write an official complaint about the incident, assuring me he would handle the matter personally.

Near cafes and restaurants

Stayed in January 2025

The poor of the facility, poor customer care service, recaption Not answering call for my 2 days staying, careless of the cleaners, the price is very high not worth it

Calmness of the area, near by shopping mall, cafes ..etc

Stayed in December 2024

Staff at the reception was rude and never answer the phone. Everyone says ok ok then they just disappear.

Its ok nothing fancy

Stayed in December 2024

The location was a little to the edge of the city but that may be a good thing for some looking for peace & quiet. The decor is a bit dated

The kids loved the pool facilities. Miss Tandin and Me Shyam on the desk were particularly helpful. They arranged to meet our needs with a pleasant smile. The room service was excellent and well trained. Thank you all

Stayed in August 2024

The airport transportation is perfect. The driver and his partner are very good

Stayed in May 2024

There was cigarette ash on the floor when I checked in and also the terrace is full of birds droppings. Had to wait for a long term for room service

Stayed in April 2024

Everything

Nothing

Stayed in January 2024

first of all the bed were dirty i think someone pissed on the sheet or spelled coffee it was dirty people were shouting in couldnt sleep , u can hear the in the. room next to u talking .. the price were so expensive, U cant order food from outside the one of them said its okay the other guy he was Egyptian said u cant get food its not allowed i have to drive to get my food !

Nothing tbh

Stayed in April 2023

nothing

my stay there, it was terrible they are not honest I ask for cleaning my room I beg them there’s nobody answer and I booked non-smoker room and then I stay in smoking room and I cannot sleep at all because the smell was so bad.

Stayed in January 2023

Receptionists and management. Bad customer service especially from Abdul who had a bad attitude and extremely bad customer service. He was rude throughout my stay and he had anger problems which needs to be controlled since he’s working in front house and greeting customers etc. Abdul needs to be trained and taught how to provide excellent customer service to all clients. He has made my stay at the hotel terrible. And he tried to charge me extra money for his own mistake.

Helpful and great housekeepers.

Stayed in November 2022

thank you to all staffs for good service, thank you to mr. arnel for good service

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in June 2024

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in May 2023