Disturbance from the concert hall The sofas on the ground floor opposite the buffet were soaked in water We ordered ice from room service and we were provided with three plastic cups instead of being placed in an ice dish

Room service Rooms Manager Mr. Yasser He was very helpful and distinguished in his public relations and customer service skills

Stayed in July 2025

Laundry price

Everything was ok, the staff are friendly and helpful, the place is clean and the location is excellent

Stayed in June 2025

My reservation was including the breakfast but I had to ask the reception for the time and where's the restaurant. And I had to ask in which floor is the swimming pool what it should be obvious they telling the visitor about their facilities

The hotel is perfectly located

Stayed in June 2025

Stuff was very smart and lovely! They helped us much they can all of them was perfect and quick service! Thanks for all teamwork in Al-Hamra Hotel

Stayed in June 2025

Didn’t provide extra matrix at time when provided was thin one

Stayed in June 2025

There wasn't an hairdryer in the room. I asked and they brought immediately. Again, there wasn't an iron or ironing board, but they brought very quickly after I asked. I would recommend that they have Earl Grey tea for breakfast.

The location of the hotel was in the center, business district. Being next to the Al Hamra Shopping Mall, dining, shopping or going to cafes were very convenient. Room was spacious. Bathroom was very nice, having all the amenities with good quality. There were room slippers and bath robes. Satff were very helpful, every time I asked them something. Breakfast was good with a variety of food.

Stayed in May 2025

Very good location.

Stayed in June 2025

Car entrance little crowded as its next to a shopping mall.

Location, cleanliness, staff, breakfast, vallet parking

Stayed in May 2025

Nothing

The reception was very good, the place was clean and quiet, and there’s a small mall nearby with very nice restaurants and cafés.

Stayed in May 2025

The crowding

The hotel was good overall, but what truly stood out was the professionalism and courteous attitude of Mr. Yasser, the hotel manager. Despite his position, he was approachable, attentive, and genuinely committed to guest satisfaction. His personal attention and respectful demeanor had a significant positive impact on my stay. I sincerely appreciate his efforts and wish him continued success.

Stayed in May 2025

-

Friendly team Competent helpful manager

Stayed in May 2025

Valet service was slow

Excellent location, good breakfast, friendly staff.

Stayed in April 2025

- Interconnected rooms are a misery, you feel like you are staying with another guest in the same room, you can hear and smell literally everything. I asked to be transferred to another room but the only ones that were available were "smoking rooms" which i rejected. - Also the mechanical system is horrible, all night long you can hear the water in the ceiling which is coming probably from all the floor above, I slept and woke up several times during the night due to this loud sound. - There is also no proper chair where you can sit to work on the desk, they put a small stool which is not convenient at all if you want to sit for more than 10 minutes. - Aluminium windows does not provide complete soundproof from the outside noise. - No hair blower, no ironing machine and board, no spare toilet roll, not enough cloths hangers.

Stayed in April 2025

The front office lady (assume to be Philippino) is a bit rude, would like to see if the person really know what 'hospitality' means. You should not ask the guest everytime about the room number which is absurd and annoying to the guest. Despite asking such question, the lady is not even ashamed that she is not doing the right thing. At least be polite while asking and have a smiling face to the least.

Stayed in April 2025

Classy clean Modern and flexible Very good Staff professional behavior and Fast

Stayed in April 2025

“The hotel stay was enjoyable in terms of staff interaction, as they were extremely welcoming and courteous, which added a positive atmosphere to the stay.”

Stayed in April 2025

Some items in the facility need to be fixed and more maintenance, checking the room facilities before guest check-in.

Location, staff, food, cleanliness.

Stayed in April 2025

Great location right next to Al Hamra Tower🏢Great and friendly staff😃Clean room. Comfortable bed. Nice bathroom. Nice rooftop pool. Good value for the money. Close to the city center.

Stayed in March 2025

nothing

close to the mall

Stayed in March 2025

The food

Nice location, easy access to most destinations, clean, and the staff is nice

Stayed in March 2025

Restaurant menu could have been better.

Staff very helpful

Stayed in February 2025

Car parking was congested

Location, staff, clean and friendly environment

Stayed in December 2024

I WOULD PREFER NEXT VISIT TO HAVE ONE BED IN THE ROOM INSTEAD OF 2 BEDS

BERNADET,RECEPTION STAFF AND MR SAYED EGYPTION WHO SUPPORT CLIENTS WERE REALLY VERY NICE

Stayed in December 2024

facilities are poor,

overall is excellent stay, breakfast is good, location is great

Stayed in September 2024