Reviews of 云鹰加州酒店 3 stars

Dear guest We sincerely apologize for the unpleasant issues you encountered during your stay, especially the problems with room cleanliness like cigarette smell, black mould in the fridge, and mosquitoes. These do not meet our service standards. To thoroughly investigate, could you please confirm the specific stay period? We will check the cleaning records and take strict measures, such as enhancing cleaning protocols and pest control, to ensure this never happens again. Thank you for your feedback. We are committed to resolving this and regaining your trust. Best regards,

Dear guest We sincerely apologize for the unpleasant issues you encountered during your stay, especially the problems with room cleanliness like cigarette smell, black mould in the fridge, and mosquitoes. These do not meet our service stan… Show more

Thank you for your review. We're delighted you found our location excellent. We're truly sorry that our breakfast options weren't to your taste, especially the coffee and other beverages. We aim to cater to a diverse range of preferences, and your specific feedback about Western breakfast suitability is invaluable. We are reviewing our breakfast offerings and quality control to make necessary improvements. We hope to have another chance to impress you on a future visit.

Thank you for your review. We're delighted you found our location excellent. We're truly sorry that our breakfast options weren't to your taste, especially the coffee and other beverages. We aim to cater to a diverse range of pr… Show more

Dear guest, Your words "Everything is perfect" have made our day! We are truly touched that every aspect of your stay—from the rooms to the service, amenities to atmosphere—left such a positive impression. It’s the highest praise for our team, who work tirelessly to ensure every detail meets your expectations. Knowing that we’ve contributed to a seamless and enjoyable experience for you means the world. Whether you were here for business or leisure, we’re thrilled to have been part of your perfect stay. Please remember you always have a home away from home here. We can’t wait to welcome you back and recreate that perfection whenever your travels bring you our way. Until then, may every day be as wonderful as your stay with us! With gratitude and warm regards

Dear guest, Your words "Everything is perfect" have made our day! We are truly touched that every aspect of your stay—from the rooms to the service, amenities to atmosphere—left such a positive impression. It’s the highest praise … Show more

Dear guest, Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you had during your stay, particularly regarding the breakfast service and communication issues. (Regarding breakfast quality): We deeply regret that the breakfast did not meet your expectations. We understand that a satisfying breakfast is crucial for starting the day, and we’ve already begun reviewing our menu to improve variety and consistency. Your input has prompted us to prioritize discussions with our culinary team to ensure better quality and options for future guests. (Regarding communication): We are extremely sorry for the confusion caused by the breakfast authorization incident. It’s clear that there was a breakdown in communication, and our staff’s reaction was unprofessional. We take full responsibility for this and have scheduled immediate training for our team to enhance clarity in procedures, especially when handling guest requests or payment authorizations. Our goal is to ensure seamless interactions and eliminate misunderstandings. To make amends for these shortcomings, we would like to offer you a complimentary breakfast voucher for your next stay and a 10% discount on your accommodation as a gesture of our commitment to improving. Your feedback is invaluable in helping us identify areas that need urgent attention, and we hope you will give us another opportunity to demonstrate the quality service we strive to provide. Please feel free to contact us directly at [email/phone] if you wish to discuss this further. We appreciate your patience and sincerely hope to welcome you back with a much better experience. Best regards,

Dear guest, Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you had during your stay, particularly regarding the breakfast service and communication issues. (Regarding breakfast q… Show more

Dear guest, Thank you for taking the time to share your feedback. We sincerely apologize for the negative experiences you encountered during your stay. While we're glad to hear that you found our location convenient for the airport, we're deeply sorry about the cigarette smell in the room and the discomfort caused by other guests. The presence of cigarette odor is unacceptable, especially in non - smoking rooms. We have strict policies against smoking indoors, and we will reinforce staff training to ensure more frequent inspections and immediate action when violations occur. We'll also invest in professional odor - removal equipment to thoroughly clean and refresh all rooms. Regarding the behavior of other guests, we understand how this can significantly impact your stay. We will enhance security patrols and remind guests to respect the comfort and privacy of others. If such issues arise during your stay in the future, please don't hesitate to contact our 24 - hour front desk so that we can address them promptly. To make up for these shortcomings, we would like to offer you a discount on your next stay or a complimentary room upgrade. Your satisfaction is our top priority, and we hope you will give us another chance to provide you with a much better experience. Once again, we apologize for any inconvenience and appreciate your understanding. Best regards,

Dear guest, Thank you for taking the time to share your feedback. We sincerely apologize for the negative experiences you encountered during your stay. While we're glad to hear that you found our location convenient for the airport, we&… Show more

Dear guest, We sincerely apologize for the extremely frustrating experience you encountered during your stay. We are deeply sorry that our staff's lack of English proficiency led to communication issues, and we take full responsibility for the mismanagement of the hotel transfer service. The fact that you were informed about the transfer the night before but were left unattended at the agreed time is completely unacceptable. This breakdown in service is a serious oversight on our part, especially considering the inconvenience it caused you, especially with your luggage. To address the language barrier, we have immediately arranged for English - language training for all front - line staff to ensure effective communication with international guests in the future. Regarding the transfer service, we have conducted a thorough review of our procedures and will implement more stringent monitoring and confirmation processes to prevent such incidents from recurring. If there are any other ways we can make up for this disappointment, please do not hesitate to contact our front desk directly. We value your feedback greatly and are committed to making significant improvements to provide a much better experience for you in the future. Once again, we are truly sorry for the trouble we have caused you. Best regards,

Dear guest, We sincerely apologize for the extremely frustrating experience you encountered during your stay. We are deeply sorry that our staff's lack of English proficiency led to communication issues, and we take full responsibility … Show more

Dear guest, We are truly sorry to hear that you had to endure the smell of cigarette smoke, especially in your room. This is certainly not the kind of experience we want our guests to have, and we take your concerns very seriously. We have a strict policy against smoking in guest rooms, and we are disappointed that it seems to have been violated in your case. Our housekeeping team has been reminded to be more vigilant in detecting and addressing any signs of smoking in rooms, and we will use professional odor removal techniques to ensure that all rooms are smoke-free. In addition, we will increase our patrols in common areas to enforce our no-smoking policy more rigorously. We understand that the smell of smoke can be very unpleasant and can even cause discomfort for non-smokers, and we are committed to providing a clean and healthy environment for everyone. Once again, we apologize for the inconvenience, and we thank you for bringing this issue to our attention. If you have any further suggestions or concerns, please do not hesitate to contact us. Best regards,

Dear guest, We are truly sorry to hear that you had to endure the smell of cigarette smoke, especially in your room. This is certainly not the kind of experience we want our guests to have, and we take your concerns very seriously. We have … Show more

Dear guest, Thank you for taking the time to share your experience with us. We're delighted that you found our location right next to the airport to be convenient, as this is one of the key advantages we aim to offer our guests. However, we sincerely apologize for the shortcomings you encountered with the rooftop pool facilities. We understand the importance of having proper seating and lying - down areas for guests to relax and enjoy their time by the pool. We will immediately assess the space and plan to add comfortable lounge chairs and seating arrangements in the near future to enhance the overall experience. Regarding the language barrier, we acknowledge that effective communication is crucial, especially for international guests. While our hotel does welcome a significant number of Chinese guests, we are committed to improving our English - language capabilities among the staff. We will be arranging additional English training sessions to ensure that our team can better assist guests like you. We truly value your feedback as it helps us identify areas for improvement. We hope that you will give us another opportunity to serve you better. If there's anything else we can do to make up for this less - than - perfect experience, please don't hesitate to let us know. Best regards,

Dear guest, Thank you for taking the time to share your experience with us. We're delighted that you found our location right next to the airport to be convenient, as this is one of the key advantages we aim to offer our guests. However… Show more

Dear guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location across from the airport to be great, as we strive to provide convenience for our guests. However, we sincerely apologize for the disappointment you experienced with our breakfast offerings. It's disheartening to learn that we failed to meet your expectations in terms of the beverages and food items available. We understand the importance of a good breakfast to start the day, and we take your comments very seriously. We will immediately address the issues you mentioned. Our team will work on ensuring that a proper selection of breakfast teas is available, and we will also review and improve the quality of our coffee. Additionally, we will make sure that toast is consistently provided as part of the breakfast spread. We appreciate your honesty and hope that you will give us another opportunity to serve you better in the future. If there's anything else we can do to make up for this less-than-stellar experience, please don't hesitate to let us know. We value your patronage and are committed to making the necessary improvements to enhance your overall stay with us. Best regards,

Dear guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location across from the airport to be great, as we strive to provide convenience for our guests. However, we sincerely… Show more

Hello, Our hotel will never allow overcharging guests.We care about what happened to you.after our investigation, you paid $68 for your room, of which $48 was the room fee and $20 was the deposit. We refunded $20 to you when you checked out, and there was no overcharge. If there is any, please contact us again, we will cooperate with you to investigate and give you a satisfactory answer.

Hello, Our hotel will never allow overcharging guests.We care about what happened to you.after our investigation, you paid $68 for your room, of which $48 was the room fee and $20 was the deposit. We refunded $20 to you when you checked out… Show more

Dear Guest, Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you found our location right outside the airport very convenient and appreciated its proximity. However, we sincerely apologize for the issues you encountered with the stale smoke smell in the room and the disappointing breakfast experience. Please rest assured that we take your comments seriously and will address these concerns immediately. We will enhance our room cleaning procedures to eliminate any odors and review our breakfast offerings to ensure a better experience for our guests. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back and provide you with a much-improved stay. Wishing you safe travels and all the best!

Dear Guest, Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you found our location right outside the airport very convenient and appreciated its proximity. However, we sincerely apologize fo… Show more

Dear Guest, Thank you for taking the time to share your experience with us! We are thrilled to hear that you appreciated our excellent location and the spacious, well-lit room. It’s always our goal to create a comfortable and welcoming environment for our guests, and your feedback means a lot to us. We are especially happy to know that your stay was enjoyable in every way. Your kind words inspire us to continue delivering exceptional service. We look forward to welcoming you back soon and hope to provide you with another memorable experience. Wishing you all the best and safe travels ahead! Warm regards

Dear Guest, Thank you for taking the time to share your experience with us! We are thrilled to hear that you appreciated our excellent location and the spacious, well-lit room. It’s always our goal to create a comfortable and welcoming env… Show more

Dear Guest We are absolutely delighted to receive your positive feedback! Thank you so much for sharing your experience with us. We understand how inconvenient and stressful late - night arrivals can be, and we're glad that our front - desk staff was able to assist you promptly in confirming your online booking and guiding you to your room. Our team is committed to providing 24 - hour efficient service to ensure that every guest, regardless of the arrival time, has a smooth check - in process. We're also pleased to hear that the return of your room deposit was hassle - free. We strive to make all aspects of your stay, including departure, as seamless as possible. We do apologize that you had to leave too early to enjoy our breakfast. However, we hope that the overall convenience and efficiency of our service made up for it. We sincerely hope that you'll choose to stay with us again in the future. Whether your travels bring you back at midnight or at any other time, we'll be here to offer the same high - quality service and hospitality. Have a wonderful time in your future travels! Best regards

Dear Guest We are absolutely delighted to receive your positive feedback! Thank you so much for sharing your experience with us. We understand how inconvenient and stressful late - night arrivals can be, and we're glad that our front - … Show more

Dear Guest, Thank you for sharing your detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed our prime location, complimentary airport transfers, hot showers, rooftop pool and bar, as well as the convenience of Browns Café nearby for coffee and Western-style breakfast. However, we sincerely apologize for the inconveniences you experienced, including the issues with mosquitoes, noise from the rooftop karaoke, the strong smell of smoke in the room, the air conditioning not functioning properly, and the discomfort caused by the bedding. Please know that we take your feedback very seriously and are addressing these issues immediately to ensure a more comfortable stay for all our guests. In the future, if you encounter any issues during your stay, please do not hesitate to inform our front desk. We are always here to assist you, resolve any problems promptly, and ensure your stay is as pleasant as possible. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Wishing you all the best and safe travels!

Dear Guest, Thank you for sharing your detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed our prime location, complimentary airport transfers, hot showers, rooftop pool and bar, as well as the conveni… Show more