Reviews of 怡程酒店ECHENG HOTEL 3 stars
2 Thnou St 双狮转盘怡程酒店, Sihanoukville, Cambodia
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Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewThe rooms and bathroom were very clean, and the bed was comfortable, although the toilet smelled the curtains were dark kept out the light and the rooms were quite, A few snacks, coffee and tea were provided
No safes in the room. The toilet smelled the rooms are in need of redecorating, the wall paper is shabby and scuffed. You had to deposit $50. I guess things had been stolen before when I was refunded my deposit they tried to give me back half in Cambodian Riels which I refused and got my $50 note back, every transaction has to be cash only in the USA $
Dear Guest, Greetings from ECheng Hotel! Thank you very much for choosing to stay with us. As you mentioned, the hotel rooms are not currently equipped with safes, and we sincerely apologize for this. However, the hotel places great importance on the personal and property safety of every guest. Without prior notification and permission from the guest, our staff will not enter the room without authorization. If you are carrying valuable items during your stay, you may choose to notify the staff to clean the room only when you are present. The room facilities and hotel policies, including the acceptance of cash payments and the deposit requirements, are clearly stated in the relevant sections. Guests may pay for their stay using either Riel or US Dollars, and the hotel uses a 1:1 exchange rate for both payments and deposit refunds. Even if your room payment and deposit are made in Riel, you may request the deposit to be refunded in US Dollars at checkout, depending on your preference. Please feel free to inform the staff of your desired currency at any time. Thank you again for staying with us, and we wish you a pleasant journey! Sincerely, ECheng Hotel
Dear Guest, Greetings from ECheng Hotel! Thank you very much for choosing to stay with us. As you mentioned, the hotel rooms are not currently equipped with safes, and we sincerely apologize for this. However, the hotel places great import… Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewwe booked a twin bedroom on last minute deal. room is spacious with comfy bed and mattress, bathroom is small and water spread all over during shower.
too small bathroom
Dear Guest, Thank you for your kind feedback! We’re thrilled to hear that you enjoyed your stay overall. As for our cozy bathroom size, we like to think of it as “intimate with a touch of charm”—perfect for practicing your dance moves in front of the mirror without wandering too far! Jokes aside, we truly appreciate your comments and will keep them in mind as we work to improve. We hope the rest of your stay made up for the snug space. Looking forward to welcoming you back for another memorable experience (and maybe a little extra elbow room next time)! Warm regards, [ECheng Hotel ] Team
Dear Guest, Thank you for your kind feedback! We’re thrilled to hear that you enjoyed your stay overall. As for our cozy bathroom size, we like to think of it as “intimate with a touch of charm”—perfect for practicing your dance moves in f… Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewAlthough subject to taste, the view is impressive. The bed is comfortable, and the shower nice.
There were noodles in the kettle from the previous guest, and it took three (!) staff visits to get us a different kettle. Asking a deposit at check-in, and then taking a long time to check the room when checking out in order to return the deposit isn't very guest oriented. All signs are in Chinese. No fridge in the room.
Hello distinguished guests! Greetings from ECheng HotelThank you for your evaluation of us, every feedback is our precious asset, we deeply regret the poor experience of your stay this time, and have worked hard to improve it, and strive to do better in the future. Customer satisfaction is our eternal pursuit, and we look forward to bringing you a pleasant stay again!
Hello distinguished guests! Greetings from ECheng HotelThank you for your evaluation of us, every feedback is our precious asset, we deeply regret the poor experience of your stay this time, and have worked hard to improve it, and strive to… Show more
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewLocation is fantastic!
Dear guests, greetings from ECheng Hotel! It is our honor and our unremitting goal to provide you with a satisfactory accommodation experience. Thank you for choosing our hotel. We look forward to providing you with quality service again! Accompany you to spend a warm and pleasant holiday!
Dear guests, greetings from ECheng Hotel! It is our honor and our unremitting goal to provide you with a satisfactory accommodation experience. Thank you for choosing our hotel. We look forward to providing you with quality service again! A… Show more
Reviewed: 1 June 2024 · Stayed in June 2024
Verified reviewReviewed: 4 March 2024 · Stayed in March 2024
Verified review5 min walk to nearest beach, big room, comfortable king size bed, balcony but on 13th floor, nice shower, we stayed only one night as on the way to koh rong
bad smell in the room of dump and smoke, carpet dirty, tv only chinese, the rest ok, but overall overpriced, the city around was also disappointing, feel like in china, and so expensive, we did eat street food on the road
Dear guest, thank you for staying in our hotel and thank you for your review. We will definitely work hard to improve our accommodation environment and improve our service quality. We look forward to your visit again! I wish you a pleasant journey!
Dear guest, thank you for staying in our hotel and thank you for your review. We will definitely work hard to improve our accommodation environment and improve our service quality. We look forward to your visit again! I wish you a pleasant … Show more
Reviewed: 5 January 2024 · Stayed in January 2024
Verified reviewGreat place. No complaints.
Thank you very much for your evaluation of us. We look forward to your visit again. I wish you a happy life!
Reviewed: 11 August 2023 · Stayed in August 2023
Verified reviewgreat location and not noisy at night like other places
they charge me 2$ for water in the room which didn’t have a price tag on it. The room has very bad smell like can’t even breathe. I had to burn candle all night to get rid off those. they don’t speak English but it’s ok. Problem is they don’t even try to communicate with the App etc ., they just act like dumb ( like no choice). I gave them 60US$ deposit but they are trying to give me back in Riel which I’m going to lost when I change it again to US$ as they are giving me exchange rate at 4000 Riel. Two light bulbs is not able to switch off and can not wash my hair because I can use enough water as the water drains very slow. Internet connection is on and off - one girl staff said today no internet., at night one guy staff help me call someone to fix it. It’s depends on luck who u communication with.