Reviews of Twin Palms Resort
Sangkat 4,Otres Village Twin Palms Resert δΈε±, Sihanoukville, Cambodia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores weβve received and divide that total by the number of review scores weβve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate βsubscoresβ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so thereβs no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didnβt actually stay there. To edit a review youβve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we wonβt display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once theyβre 36 months old β or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether itβs just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when weβve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please donβt include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.comβs services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 15 August 2025 · Stayed in June 2025
Verified reviewFriendly staff
It's very sad π
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewThe pool was amazing for my one year old, the rooms big and bed comfortable. Staff was very helpful! Loved the high quality water provided daily!
There was construction next door, but you don't hear it in the room. Missing was on-site restaurant and bar.
Thank you for your recognition of our hotel and services. Welcome to stay here again next time.
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewThis place is HORRIBLE! Mold,mildew and the smell is terrible. The air con didn't work. No hot water.stains in the sheets. This place should be shut down!
You threatened me with a check-out fee by using your 1 million followers, and you left without giving me a reason. I also agreed to refund you one night's rent, and I asked you to apply to booking. You said you have 100 followers right away. Whether you have 1 million followers or not is different from the check-out fee.
You threatened me with a check-out fee by using your 1 million followers, and you left without giving me a reason. I also agreed to refund you one night's rent, and I asked you to apply to booking. You said you have 100 followers right away… Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewEnvironment was good.
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 December 2024 · Stayed in December 2024
Verified reviewgood
good
Reviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 November 2024 · Stayed in November 2024
Verified reviewThe staff (Kitty is very helpful⦠also the owner whom I always message prior the trip is very responsive and helpful)
The AC not that strong and comfortable but they gave us extra Fan and it is ok. The Room Door Lock is very weak and loose . Should have inside lock for safety though it is very safe they have gate and guards are very attentive.
Thank you for your choice and trust, welcome to come again next time
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewReviewed: 13 November 2024 · Stayed in November 2024
Verified reviewThis chinese run resort is about to close soon, maybe as the look from outside is quiet. No standby reception, the restaurant was closed, they allow the car parking on the grass/ garden etc, and some quests complaints about the dirty and smelly of their room.
Hello guest, who told you that the hotel is going to be closed? Our hotel is operating normally. And your room, two guest rooms, you can't turn on the air conditioner if you bring your baby. The room will be humid in the rainy season, and there will definitely be a smell, but the smell will disappear if you turn on the air conditioner. But you are worried about the baby, so you don't turn on the air conditioner and close the door, so the air inside must be bad. The construction site next door doesn't work at night, and we can't ask them to stop work during the day. At that time, you wanted to change the room because of the sunlight, saying that the baby was afraid of the heat inside. Because you didn't turn on the air conditioner, you needed a room blocked by a tree, so we also changed it for you. You have already used the room.
Hello guest, who told you that the hotel is going to be closed? Our hotel is operating normally. And your room, two guest rooms, you can't turn on the air conditioner if you bring your baby. The room will be humid in the rainy season, and t… Show more
Reviewed: 22 June 2024 · Stayed in June 2024
Verified reviewDidnβt have breakfast. We left early to catch a flight
The lack of attentive staff, the constant sound of construction works throughout the night. Sihanoukville used to be so pretty and beautifulβ¦ now itβs an utter dump.
Reviewed: 22 June 2024 · Stayed in May 2024
Verified reviewReviewed: 19 May 2024 · Stayed in May 2024
Verified reviewLocation near the beach
The room I stayed has Aircon far from the beds and blocked by bathroom wall, so it was not cool and I had to ask for a fan. The cable TV didn't work.
Reviewed: 10 March 2024 · Stayed in March 2024
Verified reviewReviewed: 11 January 2024 · Stayed in January 2024
Verified reviewReviewed: 1 December 2023 · Stayed in November 2023
Verified reviewReviewed: 1 December 2023 · Stayed in November 2023
Verified reviewReviewed: 25 November 2023 · Stayed in November 2023
Verified review