Reviews of Suite Home Boutique Hotel 2 stars
# 20D, Street 184, Sangkat Chey Chumnas, Daun Penh, Phnom Penh, Cambodia
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReally friendly and helpful workers. We stayed for one night and it has everything you need and is only a short walk away from the walking street by the river. The wine bar is really cute downstairs!
Nothing :)
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewFor the pricing, it was a 5 minute walk to the river prominade. Located next to the palace.
The staircase to the rooms could deter less able bodied persons.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGood breakfast and coffee! The room was clean. Would come again.
That is so kind. Thank u so much Mario, we are looking forward you are staying again at our small boutique hotel. 🌺🙏
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewVery comfy and clean. Nice water pressure. Spacious room. Owner and front desk are very kind. Great breakfast. Amazing location. Behind the royal palace. Highly recommend!!!
I like everything!
Dear Maria, Thank you so much for your wonderful review! We're thrilled you enjoyed your stay at our hotel. It was a pleasure to host you, and we hope to welcome you back the next time you're in Phnom Penh.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewBasic, clean accommodation bed was very comfortable, staff are so friendly. I felt safe staying alone with my teenager.
Staff,location
Dear guest, Thank you so much for your wonderful review! We're thrilled you enjoyed your stay at our hotel. It was a pleasure to host you, and we hope to welcome you back the next time you're in Phnom Penh.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewFree breakfast!! Wonderful omelette’s!
I had cold water till i asked plenty of steaming hot water!
Dear guest, Thank you so much for your fantastic review on Booking.com! We're absolutely thrilled to hear how much you enjoyed your stay, especially our omelets and breakfast offerings. Our team takes great pride in preparing a delicious and satisfying breakfast for our guests, and your kind words truly make our day. We'll be sure to pass on your compliments to our culinary team! We loved having you here and hope to welcome you back for another wonderful experience soon! Warmly,
Dear guest, Thank you so much for your fantastic review on Booking.com! We're absolutely thrilled to hear how much you enjoyed your stay, especially our omelets and breakfast offerings. Our team takes great pride in preparing a delic… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewGood location, courteous staff
Liked everything
Dear guest thank you so much for your nice review that makes all our team happy. Looking forward to hosting you again in the future.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThis is a place where you feel really happy and relax with a very charming, open and smiling team. Always ready to help you and give the right advice. As soon as i go back to Phnom Penh i will book "sweet home boutique". I would also stress that the geat interest of the location near the Royal Palace and the Khmer Art Museum which is a must to enjoy the heart of Phnom Penh.
Dear Gerard, Thank you so much for taking the time to share such a glowing review of your experience at Suite Home Boutique! It's incredibly rewarding for our entire team to hear that our friendly and helpful service contributed to you feeling "really happy and relaxed." Providing a warm and welcoming atmosphere is what we strive for every day. We're thrilled you found our location so convenient for exploring the Royal Palace and the Khmer Art Museum – those truly are essential parts of experiencing the heart of Phnom Penh. We're already looking forward to your return to "Suite Home Boutique" on your next trip to Cambodia. Warm regards
Dear Gerard, Thank you so much for taking the time to share such a glowing review of your experience at Suite Home Boutique! It's incredibly rewarding for our entire team to hear that our friendly and helpful service contributed to you… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewLocation
Bed very uncomfortable and aircon was leaking. Had to move room…
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about the issues you experienced with the bed and the air conditioning. We understand how important a comfortable night's sleep is, and we want to assure you that our beds and beddings are new and have consistently received positive comments from the vast majority of our guests for their comfort. Regarding the air conditioning, while we regularly maintain all our facilities, unforeseen issues like a sudden leak can occasionally occur. We sincerely apologize for any inconvenience this caused. Please know that as soon as you reported the issue, our team immediately offered to move you to a new room to ensure your comfort, while our AC maintenance team was promptly dispatched to address the problem. We value your input as it helps us to continually improve our services. We hope that despite these concerns, you were able to enjoy other aspects of your stay. Warm regards,
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about the issues you experienced with the bed and the air conditioning. We understand how important a comforta… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewStaff at desk are super kind and sweet and deserve all the best in this world. They care genuinely for the guest experience; , going out of their way to help. The crown jewl is the location: Near the Royal place, the National Museum, and the Buddist tempel/stupa - all within 5 -10 minutes walking distance. Nice bar area. Great to have working safe in the room, as well as a desk in the room.
Unfortunately, some of the floorboards were dissolving/coming up in my room. Support on the room door was falling down. There were also stains on the sheets when I checked in. Contacts for the lamps/charging are quite far up the wall. Parts of the bedframe corner was worn down, easy to cut yourself. The stairs to the rooms are very steep - not recommended for old people. Breakfast is basic, eggs, toast, one spoon of jam and butter. No vegan options. I had an issue, and I'm grateful the manager apologised respectfully and that we resolved it amicably. However, he talks a lot and listens too little to his guests. The new bartender was not nice to me the following days, but I don't know her story, I was only trying to be good to her. She gave me a very cold shoulder, an became super rude. All in all I wish this hotel would put as much care into upkeep of the rooms as they do with the wine selections and bar/common areas.
Dear Aase, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, especially concerning some interactions with our team that is usually highly praised for their warmth and hospitality, and we are quite surprised to hear this, even if it is the first time since opening of the hotel that my staff have spoken out about incomprehensions with a guest. We however to continuously strive to provide exceptional service to all our guests, and we take all feedback seriously as an opportunity to improve. Despite the challenges you faced, we sincerely hope you have an amazing human experience during the remainder of your stay in Cambodia and create many wonderful memories. Sincerely,
Dear Aase, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, especially concerning some interactions with our team that… Show more
Reviewed: 1 May 2025 · Stayed in March 2025
Verified reviewGreat situation
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe staff were amazing n the breakfast was fine. Be aware there are some stairs but are manageable. I had an issue n the staff went out of their way to fix it immediately. There is winebar attached n its in a great area near bars n restaurants. Bed was comfy.
Dear Rudolph Wow, thank you so much for your lovely review! We're absolutely thrilled to hear you enjoyed your stay with us. It's fantastic to know you had such a positive experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our small boutique hotel again in the future!
Dear Rudolph Wow, thank you so much for your lovely review! We're absolutely thrilled to hear you enjoyed your stay with us. It's fantastic to know you had such a positive experience. We truly appreciate your kind words and hope t… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewPictures of the place were deceiving. The steep stairs is hazardous for guests. There were holes and cracks in the ceiling in the room..The towels were grey(!). The cord to the kettle did not reach the socket. Disappointing as a little more thought would have made the place nice.
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewIt was ‘OK’ in every way. Breakfast was very limited, staff were always at the front desk but we didn’t see them at any other point (no option to have room cleaned)
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in February 2025
Verified reviewGood location! Nice light and spacious rooms.
Faint smell. On basement floor. Basic pool with no bar. Bathroom flooded easily.
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewGood location
A bit basic, no lift and steep stairs which was difficult with a suitcase
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewPerfect location, very central. The people working here are very friendly and warm. Bed is big and comfortable.
Not a fan of the shower, the shower head was barely fixed to the wall so have to hold it in your hand most of the time. Also has a lot of potential when it comes to amenities; could use hand soap and cuter looking showergel and shampoo. My room was on the second floor closer to the street, so there is quite a lot of noise from mopeds etc. Just good to be aware of.
Reviewed: 13 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewNice big room and good breakfast. It’s above a fancy French wine bar.
No hot water for the entire stay. This is somewhat usual in more rural areas with poor infrastructure but in the city I don’t think it should be the case. At least one other room also didn’t have hot water.
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and particularly appreciated your room, the breakfast and our wine bar. We would also like to sincerely apologize for the inconvenience caused by the hot water boiler malfunction during your stay. We understand how frustrating this must have been, and we regret that it impacted your comfort. Please rest assured that we took immediate action and have since replaced the faulty boiler with a brand new, updated model, and we are taking steps to ensure such incidents do not occur again. We truly value your feedback and hope that you will consider staying with us again in the future. We would love the opportunity to provide you with a flawless experience.
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and particularly appreciated your room, the breakfast and our wine bar. We would also like to sincerely apologize for the inconvenience caus… Show more