Reviews of TUI BLUE Sihanoukville 5 stars
Ekareach Street 105, Sihanoukville, Cambodia
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Reviewed: 1 January 2025 · Stayed in January 2025
Verified reviewDecent size
Smoking signs everywhere.
Dear Valued Guest, Thank you for sharing your feedback with us. While we’re glad to hear that you had a good night’s sleep, we sincerely apologize for the aspects of your stay that fell short of expectations. We regret that the smell of cigarette smoke impacted your experience, and we will review our housekeeping and ventilation processes to address this issue. Your comment about the elevator room has been noted, and we’ll ensure future guests are accommodated in quieter, more comfortable areas upon request. We’re also truly sorry for your experience at breakfast. We will speak with our team to ensure that all staff maintain a friendly and welcoming demeanor and that our food quality meets the highest standards. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another opportunity to provide you with the exceptional stay you deserve. Best regards, Prince Times Hotel Team
Dear Valued Guest, Thank you for sharing your feedback with us. While we’re glad to hear that you had a good night’s sleep, we sincerely apologize for the aspects of your stay that fell short of expectations. We regret that the smell of ci… Show more
Reviewed: 8 July 2024 · Stayed in June 2024
Verified reviewworst breakfast i have ever had in a 5 star hotel No spread , no choices, very bad and most of the Gym equipments are broken
Dear Valued Guest, Thank you for taking the time to share your feedback. We deeply regret that your experience with our breakfast and gym facilities did not meet your expectations. We sincerely apologize for the limited breakfast options and for not providing the quality and variety you expect from a five-star hotel. Your comments have been shared with our culinary team, and we are committed to enhancing our offerings to ensure a more enjoyable dining experience. Additionally, we regret that some gym equipment was not in optimal condition. Please rest assured that we are addressing this issue promptly to ensure all facilities are fully functional and meet the highest standards. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to provide you with a much better experience in the future. Best regards, Prince Times Hotel Team
Dear Valued Guest, Thank you for taking the time to share your feedback. We deeply regret that your experience with our breakfast and gym facilities did not meet your expectations. We sincerely apologize for the limited breakfast options a… Show more
Reviewed: 9 January 2024 · Stayed in January 2024
Verified reviewThe gym
The pool was not clean and was not able to be used for a period and after being told it was being cleaned, upon accessing the pool, it was still dirty.
Dear Valued Guest, Warmest greetings! Thank you for times in sharing your feedback. We are terribly sorry to hearing that your experience stay was not meet your expectation. We will ensure to share your feedback among the team in order to improve the quality of service. Thank you for chosen Prince Times Hotel as your accommodation during your visit to Sihanoukville. Please feel reach me via hotelprincetimes@gmail.com I will personally assist you with your reservation of your next visit. Thank you. Best regards, Prince Times Hotel Team
Dear Valued Guest, Warmest greetings! Thank you for times in sharing your feedback. We are terribly sorry to hearing that your experience stay was not meet your expectation. We will ensure to share your feedback among the team in order … Show more
Reviewed: 11 December 2023 · Stayed in December 2023
Verified reviewN/A
No restaurant, breakfast is 4 of 10, advertising one room, but getting another one.
Dear Grigorjev, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discrepancies you experienced during your visit. Your comments have been noted and will be addressed to ensure a better experience for our guests in the future. Regarding the breakfast quality, we understand the importance of starting the day right, and we are disappointed to hear that it fell short of your expectations. We will be reviewing our breakfast offerings and procedures to ensure consistent quality and variety for all our guests. We apologize for any confusion or inconvenience this may have caused. Your comfort and satisfaction are our top priorities, and we regret that we did not meet your expectations in this regard. We will investigate the issue further to prevent similar occurrences in the future. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable experience. If you would like to discuss your experience further or have any additional feedback, please feel free to contact us directly. Warm regards, Prince Times Hotel Team
Dear Grigorjev, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discrepancies you experienced during your visit. Your comments have been noted and will be addressed to ensure a better experienc… Show more
Reviewed: 5 October 2023 · Stayed in September 2023
Verified reviewReviewed: 17 September 2023 · Stayed in September 2023
Verified review