Reviews of The Snowbell Hotel 4 stars
28th Floor, the Bridge SOHO，Street #78 (Next to Australian Embassy), Sangkat Tonle Bassac, Chamkar Mon, Phnom Penh, Cambodia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood and comfortable
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewNo
No
Dear Valued Guest, Thank you for staying with us and for taking the time to rate your experience. We noticed your score for facilities was lower than expected. We sincerely regret that we may not have fully met your expectations in this area. Your feedback is very important to us, and we would greatly appreciate it if you could share more details on how we can improve. We are always working to enhance our services and facilities to provide a more comfortable and enjoyable stay. We hope to have the opportunity to welcome you back and offer you an even better experience next time. Warm regards, The Snowbell Hotel Team
Dear Valued Guest, Thank you for staying with us and for taking the time to rate your experience. We noticed your score for facilities was lower than expected. We sincerely regret that we may not have fully met your expectations in this are… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe room was lovely and the staff were very friendly.
The room smelled like smoke.
Reviewed: 17 January 2025 · Stayed in January 2025
Verified review-
Dear, Sirisa. Thank you for your feedback, and we're truly sorry that your experience did not meet your expectations.We always strive to ensure our guests feel comfortable and have a pleasant stay with us. We always kindly encourage guests to inform our front desk team if there's any issue during their stay so that we can address and resolve that issues immediately. We value your comments and use them to improve ourselves. We hope to welcome you back and provide a better experience next time. Warm regards, Snowbell Hotel Management
Dear, Sirisa. Thank you for your feedback, and we're truly sorry that your experience did not meet your expectations.We always strive to ensure our guests feel comfortable and have a pleasant stay with us. We always kindly encourage gue… Show more
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 November 2024 · Stayed in November 2024
Verified reviewReviewed: 3 October 2024 · Stayed in September 2024
Verified reviewThe view is beautiful and I was able to access the swimming pool early, thanks to the cleaning staff and security.. Breakfast was ok but not honoured by booking.com …hence I was charged.
The noise from the nightclub at the back that destroys the businesses in the local area. Surely, they could turn off the bass of their tribal music so it doesn’t demand everyone’s heart thump to its beat. It’s damaging others so unloving. ( Matthew 7:12). By the way the door was damaged so didn’t lock properly on the last day. Fortunately, the 24 hour desk receptionists would have given some security so we were personally not affected.
Dear Wendy, Thank you for choosing to stay with us. We’re glad that the room and facilities met your expectations. We’re sorry for any confusion regarding the breakfast, as the room you selected didn’t include it. As for the club music, we understand how it could have affected your stay, and we've already reported it to the authorities since it's not allowed. We're also working on finding a solution to prevent this from happening again. We apologize for any inconvenience and hope it didn’t impact your experience too much. We’d love the chance to welcome you back again in the future!
Dear Wendy, Thank you for choosing to stay with us. We’re glad that the room and facilities met your expectations. We’re sorry for any confusion regarding the breakfast, as the room you selected didn’t include it. As for the club music,… Show more
Reviewed: 29 June 2024 · Stayed in April 2024
Verified reviewReviewed: 6 May 2024 · Stayed in May 2024
Verified reviewReviewed: 3 April 2024 · Stayed in February 2024
Verified reviewReviewed: 3 April 2024 · Stayed in March 2024
Verified reviewReviewed: 1 April 2024 · Stayed in March 2024
Verified reviewNothing to like about this place but the hard working housekeepers.
Patrick the manager was absolutely disrespectful and I would fire him if I was in charge of this establishment as I owned and operated several international hospitality venues. Look at how they handled my luggage… wow
Dear Mr Rick Thank you for taking the time to share your feedback with us The housekeeping team appreciated it I will deliver this to them. We sincerely apologize for any inconvenience you experienced during your stay, particularly concerning the handling of your luggage. We hold ourselves to high standards of respect and professionalism, and it is clear in this instance that we fell short. Please rest assured that we take your comments seriously and will address them directly with our management team to ensure that such incidents do not occur in the future. Our guests’ comfort and satisfaction are of the utmost importance to us, and we are committed to making things right. We would appreciate the opportunity to discuss this matter further with you. If you are willing, please contact us thought email snowbell.hotel@gmail.com your earliest convenience. We hope to restore your faith in our establishment and welcome you back for a more positive experience. Warm regards, Patrick Mr
Dear Mr Rick Thank you for taking the time to share your feedback with us The housekeeping team appreciated it I will deliver this to them. We sincerely apologize for any inconvenience you experienced during your stay, particularly concern… Show more
Reviewed: 21 March 2024 · Stayed in March 2024
Verified reviewReviewed: 14 February 2024 · Stayed in January 2024
Verified reviewReviewed: 27 December 2023 · Stayed in December 2023
Verified reviewFree laundry facility but the dryer was not working
The cleanliness is not up to the minimum standard especially the toilet (foul smell) Bathing area should be enclosed with glass to avoid getting the whole toilet wet Aircon has sound
Dear Guest, Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay, particularly with the foul smell in the toilet. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting this expectation during your visit. Rest assured, we have addressed the cleanliness issues with our housekeeping team and implemented additional measures to ensure that our rooms meet the highest standards of hygiene. We will also investigate the foul smell in the toilet to identify and rectify the underlying cause. Your feedback regarding the bathing area and the noise from the air conditioning unit is noted. We will review these aspects of our rooms to determine any necessary improvements that can be made to enhance the overall comfort of our guests. We appreciate your valuable feedback as it helps us to identify areas for improvement. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. If you would like to discuss your concerns further or if there is anything else we can do to make amends, please do not hesitate to contact us directly. Warm regards, Rico
Dear Guest, Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay, particularly with the foul smell in the toilet. Providing a clean and comfortable enviro… Show more
Reviewed: 25 November 2023 · Stayed in November 2023
Verified reviewReviewed: 14 November 2023 · Stayed in November 2023
Verified reviewReviewed: 29 October 2023 · Stayed in October 2023
Verified reviewThis has quickly become my favorite hotel in Phnom Penh. The river view is simply breathtaking, offering a serene backdrop to my stay. I've always been fond of Diamond Island, and this hotel's proximity to it is a bonus. The rooms are modern, well-appointed, and immaculately clean. I've stayed in many places around the world, and this one truly stands out. Highly recommended for anyone visiting the area.
The overall experience at this hotel was commendable. However, one minor drawback I noticed was the room deposit requirement. While I understand there must be reasons behind this practice, it's something that could be reconsidered for a more seamless guest experience. That said, it's worth noting that the deposit was promptly returned upon check-out. Despite this, I'd still recommend the hotel for its other outstanding features.
Dear Pawel, Thank you so much for your wonderful review! We're thrilled to hear that our hotel has become your favorite in Phnom Penh. The breathtaking river view and proximity to Diamond Island are indeed highlights we take pride in. We appreciate your recommendation for other travelers visiting the area. Regarding your feedback about the room deposit requirement, we understand your concern. Please rest assured that it is a standard practice aimed at ensuring the security of our guests and their belongings. Your feedback is invaluable to us as we strive to provide a seamless guest experience. We hope to have the opportunity to welcome you again on your next visit. Warm regards, Nana Snowbell Hotel Operations
Dear Pawel, Thank you so much for your wonderful review! We're thrilled to hear that our hotel has become your favorite in Phnom Penh. The breathtaking river view and proximity to Diamond Island are indeed highlights we take pride in. … Show more
Reviewed: 8 October 2023 · Stayed in September 2023
Verified reviewReviewed: 2 October 2023 · Stayed in October 2023
Verified reviewReviewed: 16 September 2023 · Stayed in September 2023
Verified reviewWe booked this place as the airbnb that we saw in Penthouse Residence, around 5 mins away was fully trashed by previous tenants and we had a really bad experience so finding this gem was truly the best. Room on the 28th floor facing the city and river meant amazing views at night and during the day time.
Small shower and toilet They do require a 30$ deposit which wasn’t mentioned anywhere so have cash on you when you go
Thank you for sharing your experience with us! We're delighted that you enjoyed your stay at our hotel. We apologize for any inconvenience regarding the deposit requirement. Your feedback is valuable to us, and we will ensure that this information is clearly communicated to our guests in the future. We appreciate your understanding and look forward to welcoming you back for another pleasant stay soon!
Thank you for sharing your experience with us! We're delighted that you enjoyed your stay at our hotel. We apologize for any inconvenience regarding the deposit requirement. Your feedback is valuable to us, and we will ensure that thi… Show more
Reviewed: 12 September 2023 · Stayed in September 2023
Verified reviewReviewed: 25 August 2023 · Stayed in August 2023
Verified reviewCheck o
Thank you for choosing to stay with us! Hope to welcome you back soon!
Reviewed: 21 July 2023 · Stayed in June 2023
Verified review