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Reviews of The Snowbell Hotel 4 stars

28th Floor, the Bridge SOHO,Street #78 (Next to Australian Embassy), Sangkat Tonle Bassac, Chamkar Mon, Phnom Penh, Cambodia

#189 of 222 hotels in Phnom Penh

Guests' Choice

Review score

Based on 39 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.8

  • Location

    8.1

  • Facilities

    6.8

  • Staff

    8.2

  • Value for money

    7.7

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 28 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Twin Room - City View
    • Stayed 3 nights
    • Submitted via mobile

    The room smelled like smoke.

    The room was lovely and the staff were very friendly.

    Stayed in June 2025

  • Reviewed: 9 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Landmark Twin Room - River View
    • Stayed 1 night
    • Submitted via mobile

    the corridors were thick with moisture

    Stayed in June 2023

  • Reviewed: 12 February 2023

    8.0
    Solud hotel, great view if the river.
    • Family with young children
    • Landmark Twin Room - River View
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    the view

    Stayed in February 2023

  • Reviewed: 7 February 2023

    8.0
    Amazing View. Modern comfortable rooms. Nice Staff.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room - City View
    • Stayed 1 night
    • Submitted via mobile

    The hotel washer/dryer is free so it’s a nice bonus but not the easiest to use. Maybe that was just me.

    Huge windows with amazing views. Modern style rooms. Very comfortable beds. Two air conditioners and very good. Refreshing big pool. Friendly staff with good English. If you catch this place on the right night it is one of the best values in the area.

    Stayed in February 2023

  • Reviewed: 23 December 2022

    7.0
    Best room with view in the city
    • Business trip
    • Solo traveller
    • Landmark Twin Room - River View
    • Stayed 1 night

    No breakfast or food options, there are cockroaches in room, bathroom was dirty, towels not clean, fittings were leaking, non smoking rooms only. they have great potential to be a very good hotel, managment should look into what's wrong with this property

    Location was good, one of the best views from 28th floor, staff was nice and helpful. Location was graeat rite on the SOHO Mall many shopping, eating and many other stores are near by. just under the building you can find everything you can imagine. very good sleep quality.

    Stayed in December 2022

  • Reviewed: 11 December 2022

    6.0
    staying for business would be fine, for leisure would not recommend
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 2 nights
    • Submitted via mobile

    Access to pool only with 2nd keycard, it is just a pool, no view when swimming - indoor pool, no skybar for a drink to enjoy the view.

    great views from the room and the top floor, nice spacious room, friendly and helpful staff

    Stayed in December 2022

  • Reviewed: 10 December 2022

    7.0
    Great hotel on the 28th floor
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room - City View
    • Stayed 4 nights

    -

    Great hotel on the 28th floor. The rooms are nice and clean. Everything is according to the description.

    Stayed in December 2022

  • Reviewed: 28 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Landmark Double Room - River View
    • Stayed 2 nights
    • Submitted via mobile

    Good and comfortable

    Stayed in August 2025

  • Reviewed: 20 July 2025

    5.0
    No
    • Business trip
    • Couple
    • Deluxe Twin Room - City View
    • Stayed 2 nights
    • Submitted via mobile

    No

    No

    Stayed in June 2025

  • Reviewed: 17 January 2025

    1.0
    II stayed here for 4 nights and chose it because of the reviews on the internet. I expected this place to make me feel c
    • Business trip
    • People with friends
    • Deluxe Twin Room - City View
    • Stayed 4 nights
    • Submitted via mobile

    -

    Stayed in January 2025

  • Reviewed: 3 October 2024

    10
    Overall very pleasant…
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room - City View
    • Stayed 3 nights
    • Submitted via mobile

    The noise from the nightclub at the back that destroys the businesses in the local area. Surely, they could turn off the bass of their tribal music so it doesn’t demand everyone’s heart thump to its beat. It’s damaging others so unloving. ( Matthew 7:12). By the way the door was damaged so didn’t lock properly on the last day. Fortunately, the 24 hour desk receptionists would have given some security so we were personally not affected.

    The view is beautiful and I was able to access the swimming pool early, thanks to the cleaning staff and security.. Breakfast was ok but not honoured by booking.com …hence I was charged.

    Stayed in September 2024

  • Reviewed: 1 April 2024

    1.0
    Absolutely awful experience and will never go back again. Additionally, I will post my comments onli
    • Leisure trip
    • Solo traveller
    • Landmark Double Room - River View
    • Stayed 1 night
    • Submitted via mobile

    Patrick the manager was absolutely disrespectful and I would fire him if I was in charge of this establishment as I owned and operated several international hospitality venues. Look at how they handled my luggage… wow

    Nothing to like about this place but the hard working housekeepers.

    Stayed in March 2024

  • Reviewed: 27 December 2023

    1.0
    Review of Snowbell Hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room - City View
    • Stayed 2 nights
    • Submitted via mobile

    The cleanliness is not up to the minimum standard especially the toilet (foul smell) Bathing area should be enclosed with glass to avoid getting the whole toilet wet Aircon has sound

    Free laundry facility but the dryer was not working

    Stayed in December 2023

  • Reviewed: 29 October 2023

    10
    My stay was exceptional, and I'd highly recommend this hotel.
    • Leisure trip
    • Couple
    • Landmark Double Room - River View
    • Stayed 1 night

    The overall experience at this hotel was commendable. However, one minor drawback I noticed was the room deposit requirement. While I understand there must be reasons behind this practice, it's something that could be reconsidered for a more seamless guest experience. That said, it's worth noting that the deposit was promptly returned upon check-out. Despite this, I'd still recommend the hotel for its other outstanding features.

    This has quickly become my favorite hotel in Phnom Penh. The river view is simply breathtaking, offering a serene backdrop to my stay. I've always been fond of Diamond Island, and this hotel's proximity to it is a bonus. The rooms are modern, well-appointed, and immaculately clean. I've stayed in many places around the world, and this one truly stands out. Highly recommended for anyone visiting the area.

    Stayed in October 2023

  • Reviewed: 16 September 2023

    10
    Amazing views
    • Leisure trip
    • Couple
    • Deluxe Double Room - City View
    • Stayed 2 nights
    • Submitted via mobile

    Small shower and toilet They do require a 30$ deposit which wasn’t mentioned anywhere so have cash on you when you go

    We booked this place as the airbnb that we saw in Penthouse Residence, around 5 mins away was fully trashed by previous tenants and we had a really bad experience so finding this gem was truly the best. Room on the 28th floor facing the city and river meant amazing views at night and during the day time.

    Stayed in September 2023

  • Reviewed: 25 August 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Landmark Double Room - River View
    • Stayed 2 nights
    • Submitted via mobile

    Check o

    Stayed in August 2023

  • Reviewed: 17 March 2023

    10
    Comfortable and affordable hotel in the Diamond Island area. I recommend the river view.
    • Business trip
    • Solo traveller
    • Landmark Double Room - River View
    • Stayed 1 night

    The only downside I noticed in the hotel is the lack of options with breakfast.

    Everything else meets my (rather high) expectations. The view from the room overlooking the river is great!

    Stayed in March 2023

  • Reviewed: 16 November 2022

    2.0
    Scam, don't go there!
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room - City View
    • Stayed 4 nights

    Rooms are supposed to be non-smoking but smell like smoke (I tried several before settling for the one with the most perfume masking the smoke smell...). The bathroom smells like sewer, corridors are dirty. You have to beg to get room cleaning (it's not done by default, you have to call, they don't always answer, and even if they do it can take hours). But the worst thing is the deposit scam: they will ask you 30 USD, not Cambodian riels, USD. But when you checkout and want your deposit back suddenly all they have is Cambodian riels, the banknotes that you left are gone and they refuse to reimburse you in dollars. Of course you will need dollars for your next hotel deposit. So the client is basically a money laundering ATM, to convert their riels to your dollars at a rate that you didn't agree upon. Totally unacceptable, I hope they will get delisted from Booking.

    Design of the bedroom. Location is good. View.

    Stayed in November 2022

  • Reviewed: 17 November 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Landmark Twin Room - River View
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: 29 June 2024

    8.0
    Very good
    • Business trip
    • Group
    • Deluxe Double Room - City View
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 21 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe Twin Room - City View
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 14 February 2024

    7.0
    Good
    • Business trip
    • Group
    • Landmark Twin Room - River View
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 25 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Landmark Double Room - River View
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: 2 October 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Double Room - City View
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

Showing 1 – 25

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