Reviews of Nico’s Hotel and SkyBar 3 stars
Sok San Road, Siem Reap, Cambodia
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Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLocation. Pricing.
None.
Thank your you kind review
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe staff was courteous except when you call the front desk they don’t pick up.
Dirty, mold in the bathroom in all rooms we booked. Beds were uncomfortable. AC was not strong.
I’m sorry you were not happy with your stay, you booked 4 rooms and the guests where perfectly happy in the other 3 rooms. You complained about the mattress saying it was not suitable for you and there was a very small amount of mould in the bathroom. (Just one) We offered to give you an upgraded room but you flatly refused and said you were going to check out.I believe your comment was “one goes we all go”even though the other guests where perfectly happy. Once again I am sorry you weren’t satisfied with our hotel
I’m sorry you were not happy with your stay, you booked 4 rooms and the guests where perfectly happy in the other 3 rooms. You complained about the mattress saying it was not suitable for you and there was a very small amount of mould in th… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewThe room had been updated. The shower was large and there was hot water. I requested a quiet room on a high floor and that request was honored and indeed the room was quiet.
The mattress was extremely uncomfortable because is was hard and had distinct lines/cable running through it making it impossible to sleep. I have never experienced such a bad mattress. I complained to the front desk and the employees went into action saying all rooms had the same mattress and brought up duvets putting them under the fitted sheet. Clearly it was not the first time a customer had complained. The main reason one needs a hotel room is to sleep so making sleep the best possible should be a priority. The hotel and the room also lacked basic amenities like a hair dryer, trash can in the bedroom, drinking glasses and an available iron. These are small items but can make a big difference to a guest. Just having one or two hair dryers and irons for guests to check out would be low cost but add huge value. The renovations were great but now go all the way and make guests feel comfortable.
Thank you for you review. Obviously customers have different tastes and desires for bedding. From research we did before purchasing new mattresses we found the majority of people preferred a firm mattress. I believe this is our first complaint on this topic. I glad all you requests where dealt with
Thank you for you review. Obviously customers have different tastes and desires for bedding. From research we did before purchasing new mattresses we found the majority of people preferred a firm mattress. I believe this is our first compla… Show more
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 December 2024 · Stayed in December 2024
Verified reviewReviewed: 12 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 August 2024 · Stayed in June 2024
Verified reviewPlace close to pub street
Mould in the rooms, no safe, poor security, snarky manager
Thank you for another review, you stayed 3 or 4 nights last June and gave favourable reviews on Google and booking.com yet now on your final booking you give negative comments. You say poor security yet we have hi tech cctv and a nightly security guard with 24 hour reception. You say poor location yet on your other review you say excellent location. Regarding mold, we checked the room and found no traces. But once again thank you for the time you’ve taken to review our hotel
Thank you for another review, you stayed 3 or 4 nights last June and gave favourable reviews on Google and booking.com yet now on your final booking you give negative comments. You say poor security yet we have hi tech cctv and a nightly se… Show more
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewThe area is perfect if you're a tourist. Close to everything. The staff are friendly and helpful. The shower is good.
The bed was pretty hard. Not bad if you're into that. There's no TV and no desk, so not much to do other then sleep. Still worth the price if youre trying to save a few bucks.
Thank you for your review. Glad you enjoyed
Reviewed: 8 June 2024 · Stayed in June 2024
Verified reviewLocation is in the heart of city so extremely convenient. Staff were friendly and respectful.
Cleaning staff went missing for 3 days with no water delivered to the room. There’s black mould in the bathroom, no safe, and one small rubbish bin on the toilet. One power socket had a note that said “not work”. Perhaps fix it.
Thank you for your review. There is a sign you put on the door to request housekeeping. Our housekeeping respect a guests privacy so will no enter theIR room. Water is delivered with housekeeping. However as you pass reception every morning you could have requested house keeping and water which is available free to all guests. You also say the hotel is not good value for money which surprises me when I look at the rate you where charged.
Thank you for your review. There is a sign you put on the door to request housekeeping. Our housekeeping respect a guests privacy so will no enter theIR room. Water is delivered with housekeeping. However as you pass reception every morni… Show more
Reviewed: 20 March 2024 · Stayed in March 2024
Verified reviewGreat location, clean, welcoming staff!
Nooo issues! Just hope more people learn about this property and stay here))
Thank you for your kind review and happy you enjoyed your stay
Reviewed: 8 March 2024 · Stayed in February 2024
Verified reviewReviewed: 5 January 2024 · Stayed in January 2024
Verified reviewReviewed: 10 December 2023 · Stayed in December 2023
Verified reviewBrand new remodel, just opened recently, large room, great shower, fairly clean, pleasant staff, great location.
Noisy at times, I think the hotel next door had some event going on so there was some loud music but it didn't last long. Lots of stomping sounds could be heard from upstairs neighbors, and doors closing, occasionally voices would carry through the floor or walls. The bed for me was a bit too hard. They appear to have two different room types, one with windows facing the wall of another building and one facing the street. I thought I was paying extra for one facing the street but ended up with one facing the wall and when questioned I was told the others were sold out.
Thank you for your review. On checking your booking you booked a king room with limited view which is cheaper than the street view rooms. Sok San Rd is the entertainment district so people must expect noise from other establishments. But looking, you booked an extra 2 nights while staying at the hotel and you could have changed and upgraded your room at stage.
Thank you for your review. On checking your booking you booked a king room with limited view which is cheaper than the street view rooms. Sok San Rd is the entertainment district so people must expect noise from other establishments. But lo… Show more
Reviewed: 4 December 2023 · Stayed in December 2023
Verified reviewLocation, clean
There is no hair blower.
Thank you
Reviewed: 23 November 2023 · Stayed in November 2023
Verified reviewEverything was new. I would recommend it if you want a nice place few minutes away from the loud street. It was a nice stay.
Thank you for the positive review and for choosing Nico’s Hotel and Sky Bar
Reviewed: 7 November 2023 · Stayed in November 2023
Verified reviewEverything
Thank you, hope to see you all again soon