Reviews of Mad Monkey Hostel Phnom Penh

Thank you so much for the fantastic review! We're thrilled to hear that you had an exceptional experience on the Killing Fields tour, and we’re especially glad the team highlighted in your feedback made such a positive impact on your trip. We truly enjoyed having you with us and look forward to your next visit!

Thank you so much for the fantastic review! We're thrilled to hear that you had an exceptional experience on the Killing Fields tour, and we’re especially glad the team highlighted in your feedback made such a positive impact on your tr… Show more

Thank you for sharing your positive feedback! We're so delighted to hear that you had a great time and loved our hostel. It's especially rewarding to know that our team members made your experience even better. Our team is committed to creating a welcoming and enjoyable atmosphere, and it's wonderful to know their efforts are appreciated. It was an absolute pleasure hosting you, and we hope you'll visit us again sometime.

Thank you for sharing your positive feedback! We're so delighted to hear that you had a great time and loved our hostel. It's especially rewarding to know that our team members made your experience even better. Our team is committed… Show more

Hi Sam, thank you so much for this incredible review! We're so thrilled you had an amazing stay with us and enjoyed our great location and facilities. We're especially glad to hear that you found our team members very helpful. Your kind review means a lot to us, and we're grateful for your recognition of our team's dedication. We had a great time having you here, and we hope you’ll come back to see us again soon!

Hi Sam, thank you so much for this incredible review! We're so thrilled you had an amazing stay with us and enjoyed our great location and facilities. We're especially glad to hear that you found our team members very helpful. Your … Show more

Hi Maria, thank you for your feedback! We're glad you had a great time and appreciated our clean rooms and facilities. Regarding accessibility, we don't have an elevator. We strive for transparency by accurately portraying our available facilities and amenities in photos across all platforms to help guests make informed decisions and ensure their stay aligns with their expectations. Thank you for sharing your thoughts, and we wish you all the best on your travels!

Hi Maria, thank you for your feedback! We're glad you had a great time and appreciated our clean rooms and facilities. Regarding accessibility, we don't have an elevator. We strive for transparency by accurately portraying our avail… Show more

Hi there, thank you so much for your kind review! We're so happy to hear that you found our location easily accessible and enjoyed the variety of drinks and breakfast options. We're also glad you appreciated our team's dedication to ensuring the cleanliness of the property and the privacy provided by the curtains. However, we're concerned to read about your comment about the marks on the walls. This is not the standard we aim for, and we're truly sorry about this. We've already shared your comments with our team to address this immediately. We value guest satisfaction and always encourage guests to let us know about any issues during their stay. Our onsite team is always ready to address concerns promptly and ensure you have a comfortable experience once reported. Thank you once again for sharing your thoughts, and we hope you've been enjoying your travels since!

Hi there, thank you so much for your kind review! We're so happy to hear that you found our location easily accessible and enjoyed the variety of drinks and breakfast options. We're also glad you appreciated our team's dedicatio… Show more

Hi Pablo, thank you for your rating and feedback! We're happy to hear you appreciated and enjoyed the good atmosphere. We apologize for the inconvenience regarding the cancelled event and the lack of notice. We understand this was disappointing, and we're actively working on improving the communication for future events. We also acknowledge your feedback on the elevator. We aim to be transparent about our available facilities and amenities across all platforms to help guests make informed decisions and ensure their stay aligns with their expectations. We appreciate you taking the time to share your feedback. Your insights are valuable to us as we continuously strive to improve. Safe travels, and thank you for staying with us!

Hi Pablo, thank you for your rating and feedback! We're happy to hear you appreciated and enjoyed the good atmosphere. We apologize for the inconvenience regarding the cancelled event and the lack of notice. We understand this was disap… Show more

Hi Celina, thank you for your feedback. We’re glad that you enjoyed our bar area and the party atmosphere. Meanwhile, we apologize for the issues you experienced with the cleanliness of the room, uncomfortable beds, and limited bathroom facilities. All dorm rooms have an en-suite bathroom. We aim for transparency by accurately portraying our facilities and amenities in photos across all platforms to help guests make informed decisions and ensure their stay aligns with their expectations. We've shared your feedback with the team and want to assure you that our housekeeping team diligently cleans all rooms daily, regardless of whether guests are checking out or not, to maintain our high standards of cleanliness. Should our guests need a reclean, we encourage them to reach out to reception for immediate assistance. Our onsite team is always ready to address concerns promptly and ensure you have a comfortable experience once reported. We appreciate you taking the time to share your thoughts. Your feedback is invaluable and will directly contribute to our ongoing efforts to improve our service and enhance the guest experience. Safe travels, and thank you for staying with us.

Hi Celina, thank you for your feedback. We’re glad that you enjoyed our bar area and the party atmosphere. Meanwhile, we apologize for the issues you experienced with the cleanliness of the room, uncomfortable beds, and limited bathroom fac… Show more

Thank you for sharing your feedback! We're so happy to hear you enjoyed vibes and found our hostel to be good value for backpackers. However, we're truly sorry to hear about your experience regarding the cleanliness during your stay. Maintaining high standards of hygiene is paramount in hospitality, and it's concerning to learn that this aspect fell short during your visit. We've escalated your feedback to our team to ensure that thorough measures are taken to address this issue. As for accessibility, we don't have an elevator. We strive for transparency by accurately portraying our facilities and amenities in photos across all platforms to help guests make informed decisions and ensure their stay aligns with their expectations. We currently allow everyone to get free water refills from behind the bar. Water fill stations are available at the corner reception and the bar. If guests prefer cool water, drinks are available at the bar. Moreover, bottled water can be purchased at the reception 24/7. Thank you once again, and we wish you all the best on your travels!

Thank you for sharing your feedback! We're so happy to hear you enjoyed vibes and found our hostel to be good value for backpackers. However, we're truly sorry to hear about your experience regarding the cleanliness during your stay… Show more

Thank you so much for taking the time to share your feedback! We're thrilled to hear you enjoyed the social atmosphere and the variety of events every night, and that you found the hostel consistently clean. Meanwhile, we're also sorry to hear about the issue with the Wifi. We understand the signal can be inconsistent, sometimes not reaching all rooms equally, and experiencing speed drops. Please accept our sincere apologies for any inconvenience caused. We genuinely appreciate the concern you've raised, as it will directly contribute to our ongoing efforts to improve our service and enhance the guest experience. We appreciate your understanding, and we wish you all the best on your travels!

Thank you so much for taking the time to share your feedback! We're thrilled to hear you enjoyed the social atmosphere and the variety of events every night, and that you found the hostel consistently clean. Meanwhile, we're also so… Show more

Hi Tina, thank you so much for the awesome review! We're so glad you enjoyed our social activities and found our staff nice and helpful with everything you need. Our team truly strives to create a welcoming and memorable atmosphere for all our guests, and it's fantastic that they contributed positively to your stay. We understand we can get a bit noisy as a party hostel, but we're glad you had a great stay overall. It was an absolute pleasure hosting you, and we hope you'll come visit us again sometime.

Hi Tina, thank you so much for the awesome review! We're so glad you enjoyed our social activities and found our staff nice and helpful with everything you need. Our team truly strives to create a welcoming and memorable atmosphere for … Show more

Thank you for your feedback, and we're glad you enjoyed the party atmosphere. We aim to provide a lively experience, and we appreciate your comments regarding drink prices. We want to reassure you that we work hard to provide a menu that is a good balance of quality, flavor, and value. While we strive to provide reasonable pricing, we also consider the costs associated with maintaining our commitment to excellence. Thank you for staying with us, and safe travels!

Thank you for your feedback, and we're glad you enjoyed the party atmosphere. We aim to provide a lively experience, and we appreciate your comments regarding drink prices. We want to reassure you that we work hard to provide a menu tha… Show more