The attached restaurant let it down by serving a spider in a pineapple smoothie. I refused to drink the drink I bought after that and ended up not really eating as I was put off my food. So wasted 20 bucks. Regrettably, that incident, and the 20$ early arrival fee and the first room having bad ac and us paying 20$ extra for sweating for the first several hours, is enough for me to choose other hotels close by and the same money. Which one has been outstanding.

The hotel was alright, a few thing went wrong but in general it’s fine.

Stayed in August 2025

Mix up in hotel rooms on first night. Disappointing but got it sorted 2nd night.

Nice hotel. Bar man at the pool was very helpful and made us feel really welcome. Good location. Would book again

Stayed in July 2025

Super minor, but the wifi didn't extend across the whole of the room floor plate so we had to be in the living areas to make use of it.

Pool was great for the kids, breakfast was included and great for the family, and the staff were all friendly and helpful. As it was rainy season it wasn't very busy so we basically had the pool to ourselves, which meant the kids had a ball.

Stayed in July 2025

Poor breakfast. Very limited selection for western guests.

Stayed in July 2025

Bad aircon

Very friendly staf

Stayed in July 2025

Very comfortable hotel, located away from the tourist district. Staff were very friendly and accommodating. Room was a good size with all expected amenities. Bed was comfortable. Pool area had a bar and nice view over the city. The restaurant and food were good.

Stayed in May 2025

Staff were very helpful

Stayed in May 2025

WiFi is very bad. One elevator takes too long. Gym is quite bad. Would not stay again because of these reasons are the most important things for me

Hotel staff amazing! Reaksa was very helpful and many team members helping a lot. Very good team culture. Everyone smiling. Bed VERY comfortable wow - decent toiletries and nice robes

Stayed in March 2025

Comfy room, friendly staff

Stayed in March 2025

Window overlooked a brick wall about a meter away (but we paid the lowest price, so not all like this)

Comfortable, reasonably high spec, nice pool, short walk to the market and the tourist parts by the lake

Stayed in March 2025

The view of the concrete wall was not as pretty as one might think 😃. Smart TV would have been nice.

Good check in, clean and nicely adorned property. Super comfy bed.

Stayed in March 2025

Pool was smaller than we expected from photos but we didn’t have time to use it anyway. Dining room and breakfast were average in terms of choice offered elsewhere on our travels, but perfectly adequate. There was a full blind in the bathroom to obscure view into the room, which wasn’t ideal. Our friend’s room had a wall directly in front of the window but they were moved as soon as staff were made aware they weren’t happy.

Good location - we were only there one full day and took a day’s tuk tuk tour to take in all the main sites, which was excellent. Staff very helpful, polite and respectful, although some had limited English, although see that as much our shortcoming as theirs. We left for airport before breakfast but staff kindly made up a nice parcel of food to take with us.

Stayed in March 2025

Issue with 1 of our rooms booked for 4 adults, and enter room with 2 children’s put up beds

Comfort and facilities

Stayed in March 2025

Price was ok, room was great, staff wasn't overly helpful when I approached them about advice for bus ticket options when booking on my own and not with them. Food was slightly higher in price in the restaurant but good.

Comfortable room, great bathroom, and shower.

Stayed in March 2025

Felt like we were away from a few things.

Clean, large rooms. Nice lobby. Friendly staff.

Stayed in March 2025

The hotel is right by a very trafficked road which was difficult to cross, but not a problem if you dont plan on walking in the city

Great pool area and fitness room, big room, nice staff, the spa were also great

Stayed in February 2025

There was a tiny bit of staining on the decorating fabric on the bed. And the location is good but a little bit of a walk from the “main” attractions but honestly nothing much to complain about, I had a fantastic stay

The beds were comfortable, it had a lovely design, the staff were fantastic and very polite!

Stayed in March 2025

The AC doesn’t work very well. It takes a good 2 hours to cool the room. If you are a hot sleeper like me it’s never cool enough. First room I checked into smelled like smoke. They moved me to 2nd room. AC didn’t work. Moved to 3rd room. It was a bigger room. I added an extra night and they wanted to charge me $20 more a night because room was bigger. Even though they put me there because other rooms had big problems.

The staff is very helpful. Property is clean.

Stayed in March 2025

Bathrooms not very private

Location was great. Staff very friendly bed super comfortable and the food excellent.

Stayed in March 2025

No issues…

My husband had a digestive ailment when we were there and all the staff couldn’t have been more helpful. They gave us information for medical aid and provided extra cleaning support . They did so with such grace- it was amazing!!

Stayed in March 2025

Breakfast

Clean and tidy

Stayed in March 2025

Lovely hotel, weird set up in the A building you have stairs and a lift which is not ideal for non able bodies The facilities and rooms are great. The only let down id the bed pillows. They are super soft and offer zero support Otherwise great

Stayed in March 2025

Good to have gym but could do with an upgrade as machinery very dated.

Staff very friendly and helpful. Beautiful, stylish and very clean. Great pool. Very quiet.

Stayed in February 2025

Great hotel very clean, staff very polite and helpful especially Reaksa in reception, she had great people skills , swimming pool and bar on 7th floor brilliant place to relax,

Stayed in February 2025