Reviews of Classy Hotel & Spa 4 stars

Wonderful location and property. Staff were very helpful.

Good breakfast

Location was great, right across the road from the river. A beautiful outdoor swimmong pool. The staff were lovely and friendly.

All of it

City Hotel in a good location nearby the river. The staff was very pleasing and welcoming and were very nice and helpful even if I dropped the room keycard under the elevator and immediately solved the problem I caused. The room in a higher floor provided a very nice view over the city.

It was a lovely old building with character. It was very clean and the room was large and comfortable.

There was some sort of VIP event on which meant that the amenities were restricted.

The breakfast buffet was great. And the pool was large and very nice.

The location was excellent. It has a lovely swimming pool, which we did not get a chance to use.

This is the first hotel in 3 weeks in Cambodia where the staff, almost without exception, were unsmiling and unfriendly, and at check-out time, plain discourteous. On our first of 3 nights, we went to the Panorama Bar to have a drink and enjoy the view. Admittedly, they had one very large table of diners, but the waitress gave the strong impression that we were an unwelcome distraction from more important clients. My husband's beer was not cold, and we quickly departed. Prices quoted on the menu do not include sales tax. Breakfast choices were limited, a choice of orange cordial (not juice) or iced water. Already brewed strong tea and black coffee were available, but freshly made hot drinks were an additional charge. $1.50 for a Liptons tea bag seemed a little over-the-top! There were only 3 fruits on offer, and they were not restocked whilst we were there. Only one out of six showers could be described as warm to hot. The rest were tepid and resultingly brief. The decor of the hotel may once have been "classy" but now the heavy wooden furniture and carved seats and wall panels only seem oppressive, tired and uncomfortable. The most offensive thing was the check-out process. Instead of simply asking us if we had taken anything from the mini-bar, we endured some minutes of one of the three women at the counter talking very loudly into her short wave radio with a housemaid, while they completely ignored us. Then, having been told by the housemaid that everything was in order, she simply looked at us and told us we could go. This assumption that clients are not to be trusted is so discourteous. The information booklet in the room goes as far as listing all the things that can be taken from the room, and how much you will be charged for them should you take them. These include items such as the bed, the mattress, the toilet, the air-conditioner etc! For heaven's sake, how utterly ridiculous!

We loved the location, it had a great breakfast and the pool and recreation area was fantastic. If you like gyms the Classy had a wonderful gym area with good equipment.

The rooms were a little noisy and the hot water could be hotter.

Excellent hotel, staff very friendly and helpful. Pool staff, young adults who were very professional and a credit to the hotel. Pool lovely with good sunbeds, great pool bar. Restaurant good food, sky bar view very amazing. Rooms big and clean. Had a full body oil massage which was very good. Good location.

Beds slightly firm, however did sleep ok.

The pool is amazing, and the rooms are excellent. . We had a great breakfast every day. The location is perfect.

The beds are a little bit hard. But other than that, everything was perfect.

Location

The bed was a little hard

I booked a balcony room and it was quite large with a very modern bathroom. Location wise - it’s right across from the bridge that goes to the old town so it was very walkable. The hotel had the most well equipped gym I’ve ever seen in a hotel and the pool area was very relaxing with a lot of shaded areas available as well as pool side service. The buffet breakfast was very extensive and I appreciated the omelette and noodle soup station. The staff were lovely and always willing to assist.

The wifi in my room was intermittent which may be a hotel issue or a Battambang issue. Regardless, the staff did provide me with a booster that helped.

Very nice hotel, friendly, helpful staff, lovely meal in sky bar with great views. Breakfast good, room was spacious & comfortable.

All good

This is a nice hotel with a great pool and gym. The location is very close to markets and shops. The breakfast was very good with a range of options

In most cases, the staff are very helpful and happy to help. However, there was very little knowledge regarding tours as the manager was not there.

The location, gym and pool. My teenagers love the gym facilities in particular

The one thing that wasn’t as good was the bfast location. This could be hugely improved by serving the bfast poolside rather than in the separate room inside.

Friendly staff. Food on rooftop was very nice

Very noisy outside hotel that could be heard inside - we moved room which helped somewhat.