Reviews of Shah Palace Hotel

This hotel is in a very good location- within walking distance of many café's, restaurants et cetera- the staff were very helpful and all at a very reasonable cost

Breakfast was great, the staff were extremely helpful, and the room had lots of amenities for the price. Highly recommended, I'll be staying here again the next time I'm in Bishkek

Staff were very kind, breakfast was excellent, lovely building and great location

Beds were a bit small and hard

The location turned out to be quite good. Some nice restaurants within easy walking distance. Lovely thick towels and a nice breakfast.The room was large and comfortable. The ambience of the hotel was quite pleasant.

The shower pressure was very poor. The towels presented to us were two bath towels and two hand towels.The shower floor was very slippery, we had to put one hand towel in the shower to avoid slipping and use the other as a bath mat. When requested, we were given more towels but there was never a rubber anti slip mat for the shower. It was potentially very dangerous. The room was made up very late in the day but the bed was left unmade. When questioned, the room attendant seemed to indicate that the bed was private business and was not her role. Speaking to reception did not help as English was not spoken and google translator failed in getting the message across.

Near the center of the city and everything. Breakfast was ok.

Air conditioner was not working at all. Staff didn’t help me with the problem at all. I couldn’t sleep 2 nights. And I changed the hotel afterwards.

Everything so good But mattresses in some rooms must be renewed as soon as possible, causing backache. Reception is nice and helpful

Just mattresses in the room I stayed first 3 days

This place is perfect for short stay

Good location, helpful staff, big room size

Nice location and comfy beds

Breakfast too late (From 8 am) very noisy fridge in the room, and stink across the halls

The room had white linen that helped it look light. The room was ensuite, and there was an elevator up to my floor which was really helpful for moving luggage. The man close to the door (not quite a doorman) helped me with my bags when asked - but didn't offer - and everything was done willingly, but not happily. No positivity or energy from anyone.

The bed was hard, there wasn't any bedding and it was really very basic. The team were helpful when requested, but no positivity or upbeat vibe. Al the lights were off in the adjacent rooms to the entrance, so seemed like a rather underused old concrete building that had people staying in it, rather than a comfortable and friendly hotel which is what I thought I was coming to.

Qeydiyyat masasında Aybike adlı işçi var. O həmçinin mətbəxdə səhər yeməyi də hazırlayır. Rəftar qaydalarını bilmir. Onun kobud rəftarına görə səhər yeməyinə düşmədim. Ümid edirəm hotel rəhbərliyi onun barəsində tədbir görəcək. Hotel asfaltı dağılmış dar küçədə yerləşir. Üzbəüz bina da hoteldir. Taksi ilə gələndə tıxac yarandı. Məcbur olub çantalarla taksidən düşüb piyada hotelə getdim.

Super location, cosy place, kind staff

Great communication, great facilities, very comfortable beds, nice bathroom including everything, very good breakfast and very friendly staff. Good location and very safe.

Its position and a good breakfast.

The room was Ok but needed some improvement.

Good breakfast Good location Affordable prices

Very hard beds.

Room and breakfast

Services good

Staff was only friendly in conversation.

Staff was only friendly in conversation. They didn't provide water in Room, As we asked for water from reception, they asked for money. Even I told them water is free for room. U hv to provide minimum two bottles for two persons, they told only housekeeping staff will provide, and Imagin House keeping staff Didn't provide water and not even clean room in two days stay....! Breakfast ... Too cold, not fresh, even no staff was there to facilitate or guide. Pathetic stay never ever Recommend this hotel to anyone!

Very central location, very spacious clean and warm room. Comfy bed and clean bathroom. Breakfast was very good. Staff was polite.

The street in front of the hotel is under construction (maybe forever) and when raining/snowing it was quite challenging to not get your shoes dirty.

Clean compact room. (Standard Twin) Good value for money. Good breakfast buffet.

The hotel didn't have the room I had booked - the Junior Comfort Suite with 2 single beds - so I had to downgrade to a Standard Twin. Much smaller room but a lower price. There must be some discrepancy between the hotel systems and Booking.com?