Reviews of Pristine Hotel 3 stars
65 Proletarskaya Street, 720040 Bishkek, Kyrgyzstan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat staff, clean rooms and a really really good breakfast. We stayed two nights. Will defo recommend.
Nada
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery cozy and clean. Comfortable stay
Nothing. Everything was great
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe’ve stayed at Hotel Pristine in Bishkek three times now, and each visit has been absolutely outstanding. The level of service here is truly remarkable - the staff couldn’t have been more helpful, generous, and accommodating with both their time and energy. The rooms are exactly what you want - clean, spacious and simply designed. What sets Pristine apart is their willingness to go above and beyond for their guests: • When we had early departures that conflicted with breakfast hours, they thoughtfully prepared breakfast boxes for us on two separate occasions • They graciously stored our luggage between trips, making our travel logistics much easier • Their laundry service offered excellent value, and they even took the care to air dry items that couldn’t be machine laundered • They helped arrange reliable airport transportation (local ride-sharing service) • They accommodated early check-in whenever possible • Breakfast featured delicious small almonds and jams; plus fresh, cold water was always available The attention to detail and genuine care for guest comfort is evident in everything they do. I actually tried to book a fourth stay but unfortunately they were fully booked - which speaks to how popular this spot has become! If you're looking for a hotel in Bishkek Pristine is absolutely the place to stay. Highly recommended! I wish every city had a Pristine.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLove the rustic feel, hotel is very clean and well maintained! The staff is very friendly and helpful. Breakfast had good selection. Would really come back to stay here.
NA
Thank you so much for your detailed and kind words, and for highlighting our rustic style, cleanliness, friendly staff, and breakfast selection. We’re truly delighted to hear that you enjoyed your stay and would love to come back. We did notice your overall score was a little lower than the individual ratings, and we’d really appreciate any suggestions on how we can make your next stay even more enjoyable. As a young hotel, your feedback means a lot and helps us continue improving. I will be sharing your lovely comments with our team, it will surely make their day! We look forward to welcoming you again soon. Warm regards, Owner
Thank you so much for your detailed and kind words, and for highlighting our rustic style, cleanliness, friendly staff, and breakfast selection. We’re truly delighted to hear that you enjoyed your stay and would love to come back. We did n… Show more
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewWhite sheets, comfortable mattress, great black out curtains, quiet location, kind and polite staff, spacious rooms, big windows, beautiful decoration, cozy rooms, fluffy towels, spotless and perfectly clean, yummy breakfast, walking distance from downtown. This place is perfect.
-
Thank you so much for taking the time to share such a thoughtful review. We are truly delighted to know that you enjoyed the comfort of the rooms, the peaceful location, and the details we’ve worked hard to provide — from the design and décor to the breakfast. Our team is especially happy to hear your kind words about their service, as we always strive to make every guest feel at home. It’s wonderful that you found the hotel both cozy and convenient to downtown, as this is exactly the experience we want for our guests. We are grateful for your recommendation and look forward to welcoming you again at Pristine Hotel. Warm regards, Pristine Hotel
Thank you so much for taking the time to share such a thoughtful review. We are truly delighted to know that you enjoyed the comfort of the rooms, the peaceful location, and the details we’ve worked hard to provide — from the design and déc… Show more
Reviewed: 18 August 2025 · Stayed in May 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNeat and clean, spacious room and good breakfast.
Thank you very much for sharing your feedback. Every review we receive is greatly appreciated, as it warms our hearts and motivates our team. We are delighted to hear that you enjoyed your stay, from the comfortable rooms to the breakfast. It means a lot to us when guests take the time to share their experience, and we hope to welcome you back to Pristine Hotel in the future. Warm regards, Pristine Hotel
Thank you very much for sharing your feedback. Every review we receive is greatly appreciated, as it warms our hearts and motivates our team. We are delighted to hear that you enjoyed your stay, from the comfortable rooms to the breakfast. … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewQuiet, clean and great breakfast.
Thank you for taking the time to share your feedback. Every review we receive is greatly appreciated, as it warms our hearts and motivates our team. We are happy to hear that you enjoyed the quiet atmosphere, cleanliness, and breakfast at Pristine Hotel. Your kind words mean a lot to us, and we look forward to welcoming you again. Warm regards, Pristine Hotel
Thank you for taking the time to share your feedback. Every review we receive is greatly appreciated, as it warms our hearts and motivates our team. We are happy to hear that you enjoyed the quiet atmosphere, cleanliness, and breakfast at P… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe staff were very accommodating and attentive to our needs
We stayed for a few days, and unfortunately, the room was not cleaned even after we had been away for two days. When we returned, the garbage was still there, and no housekeeping had been done. We raised this concern with the staff, and we were told that the cleaner does not enter the room unless the “Do Not Disturb” signage is posted — which was confusing, as we did not put up any such sign. This policy wasn’t clearly explained at check-in, and it would have been helpful to know that housekeeping requires a specific request or confirmation. The staff was polite and responsive when we brought it up, but clearer communication would have made the stay more comfortable.
Thank you for sharing your feedback. Every review we receive is greatly appreciated, as it helps us improve and motivates our team. We are glad our staff were attentive and accommodating during your stay. I sincerely apologize for the confusion regarding housekeeping. Our policy is to never enter a room without a ‘clean the room’ indicator sign, or without knocking if a guest stays longer than one day. In this case, our housekeeper was following the rules, but I take full responsibility for the situation and recognize that we need better communication and training to ensure guests understand this policy clearly at check-in. Your comments are valuable in helping us improve, and we hope to welcome you back to Pristine Hotel for a smoother experience. Warm regards, Pristine Hotel
Thank you for sharing your feedback. Every review we receive is greatly appreciated, as it helps us improve and motivates our team. We are glad our staff were attentive and accommodating during your stay. I sincerely apologize for the confu… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewClean, very good bed, very good breakfast
Staff could speak a little better english even though they were really friendly and helpfull
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the cleanliness, comfortable bed, and breakfast at Pristine Hotel. Our team takes great pride in providing friendly and helpful service, and your kind words mean a lot to us. We also appreciate your feedback regarding English communication, and we will continue working to improve in this area. Every review we receive is valued, as it motivates our team and helps us enhance the guest experience. We look forward to welcoming you back. Warm regards, Pristine Hotel
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the cleanliness, comfortable bed, and breakfast at Pristine Hotel. Our team takes great pride in providing friendly and helpful service, and your kind … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewLocation was ok. 5 mins walk to the nearest supermarket. 10 mins walk to globus and 24hr eatery. Room was better than expected. It was very spacious. AC was available. Breakfast was good. Place was quiet and away from the main road. Elevator available to access the higher levels. Staff was friendly and approachable.
Nothing. I love this place. Oh yeah there is only one small thing - If only they can provide bidet.
Thank you very much for your lovely review. We are delighted to hear that you enjoyed the cozy atmosphere, spacious room, quiet location, and breakfast at Pristine Hotel. Our team is always happy to provide friendly and approachable service, and your kind words mean a lot to us. Regarding the bidet, we actually have an integrated bidet in the toilet with a lever on the right side, which we will make sure to explain clearly to guests in the future. Every review we receive is greatly appreciated, as it motivates our team and helps us improve. We hope to welcome you back soon. Warm regards, Pristine Hotel
Thank you very much for your lovely review. We are delighted to hear that you enjoyed the cozy atmosphere, spacious room, quiet location, and breakfast at Pristine Hotel. Our team is always happy to provide friendly and approachable service… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewNew
.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe hotel is really nice, rooms are new and shiny, decorated with traditional patterns, quiet at night. Personnel at the reception is very helpful and welcoming, they really helped us a lot during our stay, especially with bus tickets from KG to KZ. The breakfast is quite good, you can load yourself with 120-150 g of protein if you like, or have a delicious pastry for a cheat meal. The guests were mostly foreigners (non-CIS).
Everything went well, thank you!
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewBeautiful rooms with a great shower and comfy bed,, delicious breakfast, and very friendly service
Nothing
Reviewed: 24 July 2025 · Stayed in July 2025
Verified review