Reviews of Aiva Hostel
44 Usenbaev Street Усенбаева 44, 720011 Bishkek, Kyrgyzstan
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewQuiet hostel close to the downtown area and walking distance to supermarkets and restaurants Shared bathroom was large and clean with a power shower
Room was tiny and without any air conditioning so it got pretty hot inside
Thank you for your review! 😊 We’re glad you enjoyed our location and the cleanliness of the bathroom. We apologize for the small room and the heat - we’ll take your feedback into account to make stays even more comfortable. We would be happy to welcome you back!
Thank you for your review! 😊 We’re glad you enjoyed our location and the cleanliness of the bathroom. We apologize for the small room and the heat - we’ll take your feedback into account to make stays even more comfortable. We would be happ… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGood breakfast Well organized hostel
Thank you for your kind words! We’re happy to hear you enjoyed our breakfast and found the hostel well-organized. We hope to see you again soon!
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewEven though my friend and I had paid for two nights, when we arrived to check in at 5 a.m., the guy at the reception — WHO WAS SLEEPING — told us to wait. He slept until 9:00 a.m. and only then let us in, despite the fact that we had paid for two nights and made a specific request. Also, while he was sleeping at the entrance, we went in and out of the hotel several times without anyone noticing — a clear sign of zero control and security from the staff.
Hello, Thank you for sharing your experience. We are very sorry for the inconvenience you faced upon arrival. We sincerely apologize for the unprofessional behavior of our staff and the lack of proper supervision at the reception. Your concerns about security are very important to us, and we are taking steps to improve staff performance and enhance safety measures. We hope to have the opportunity to improve your experience and provide a more comfortable stay in the future. Best regards, The Hostel Team
Hello, Thank you for sharing your experience. We are very sorry for the inconvenience you faced upon arrival. We sincerely apologize for the unprofessional behavior of our staff and the lack of proper supervision at the reception. Your conc… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe staff entered the room without knocking, turned on the light, and woke me up at 1 a.m. to prepare a bed and check someone in. Check-ins should not be done at that time. The lady made noise and kept the light on for an hour, from 1 to 2 a.m.! This is the staff’s fault for doing check-ins at such an hour.
Hello, Thank you for sharing your experience. We are very sorry that your stay was disturbed in this way. We sincerely apologize that our staff disrupted your rest and acted inconsiderately. This does not meet our service standards. We will conduct additional training with our team to prevent this from happening again. If you give us another chance, we will do our best to improve your experience and ensure a comfortable stay. Thank you for your feedback. Best regards, The Hostel Team 💛
Hello, Thank you for sharing your experience. We are very sorry that your stay was disturbed in this way. We sincerely apologize that our staff disrupted your rest and acted inconsiderately. This does not meet our service standards. We will… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified review🇧🇩 Mohammad Golam Rabbani I stayed in the district where Aiva Hostel is located, and I must say it was a wonderful experience. The area is peaceful, very clean, and very convenient for travelers. The environment is friendly, with markets and restaurants easily accessible nearby. The rooms, bathrooms, and common areas are kept spotless, which I really appreciated. The staff are very helpful and provided excellent guidance about local transport and sightseeing spots. This is definitely one of the best budget-friendly hostels in the area.
Hello! Thank you very much for your detailed and kind review! We are delighted that you enjoyed the neighborhood, cleanliness, and service at our hostel. Creating a comfortable and friendly atmosphere for our guests is very important to us. We look forward to welcoming you again at Aiva! Best regards, The Aiva Hostel Team
Hello! Thank you very much for your detailed and kind review! We are delighted that you enjoyed the neighborhood, cleanliness, and service at our hostel. Creating a comfortable and friendly atmosphere for our guests is very important to us.… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewExceptional really. Highly recommended
Got directed to the wrong bus terminal from one of the staff but maybe it's just the language barrier
Hello! Thank you very much for your positive review and recommendation! We’re glad you enjoyed your stay with us. We apologize for the misunderstanding regarding the bus station directions — it might have been a language barrier issue. We will work on improving this to avoid similar situations in the future. We hope to welcome you again! Best regards, The Hostel Team 💛
Hello! Thank you very much for your positive review and recommendation! We’re glad you enjoyed your stay with us. We apologize for the misunderstanding regarding the bus station directions — it might have been a language barrier issue. We w… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThank you so much! We’re happy to hear you enjoyed the breakfast and found the location convenient. Hope to welcome you again soon!
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewVery nice and clean.
Regardless of my numerous communications prior to the arrival the staff at the reception was clueless about it. Also, we did not get the towels over a few days stay, which apparently other guests had
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewIt's a very cozy place to stay. Highly recommended also, nearby center, walkable to tourist places. Thank you so much, they also let us leave our luggage because we go to a trip in the village.
Hello! Thank you so much for your kind and thoughtful review 😊 We’re happy to hear that you enjoyed your stay and appreciated our central location within walking distance to local sights. It’s great that we could help with your luggage before your village trip — we’re always here to support our guests. We look forward to welcoming you again!
Hello! Thank you so much for your kind and thoughtful review 😊 We’re happy to hear that you enjoyed your stay and appreciated our central location within walking distance to local sights. It’s great that we could help with your luggage befo… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewA good place to hang-out, they are welcoming and also nearby center. Sorry dear, I didn't notice that my camera is in portrait mode thats why you are blurry but thankyou so much, your smile is very welcoming.
Hello! Thank you so much for your warm and heartfelt review 😊 We’re happy to know you had a pleasant stay and that our team helped create a positive atmosphere. We’d be delighted to welcome you again!
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewStaff are nice, room is very clean. Toilet and shower rooms are enough. The location is convenient goto center of city. Would like to come back again.
Hello! Thank you so much for your kind words 😊 We’re very happy to hear that you enjoyed the cleanliness, facilities, and our convenient location. It means a lot to us that you felt welcomed by our team. We’d love to welcome you back again in the future!
Hello! Thank you so much for your kind words 😊 We’re very happy to hear that you enjoyed the cleanliness, facilities, and our convenient location. It means a lot to us that you felt welcomed by our team. We’d love to welcome you back again … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewModern design hostel, enough showers, enough bathrooms. Dedicate space for dry clothes. Free water, tea or coffee 24/7. Located nearby a full street of currency exchanges.
The breakfast was good but in my opinion not enough.
Hello! Thank you for your kind and detailed review 😊 We’re happy to hear you enjoyed the modern design, convenient location, and thoughtful amenities like our 24/7 coffee & tea corner and drying space. We appreciate your honest feedback about breakfast - we’ll keep it in mind as we continue to improve our services. Looking forward to welcoming you again!
Hello! Thank you for your kind and detailed review 😊 We’re happy to hear you enjoyed the modern design, convenient location, and thoughtful amenities like our 24/7 coffee & tea corner and drying space. We appreciate your honest feedback ab… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewCoffee area
Too hot
Hello! Thank you for your feedback 😊 We’re glad you enjoyed our coffee area - guest comfort is very important to us. We’re sorry to hear it was too hot during your stay. We’ll do our best to improve the ventilation. Hope to see you again soon!
Hello! Thank you for your feedback 😊 We’re glad you enjoyed our coffee area - guest comfort is very important to us. We’re sorry to hear it was too hot during your stay. We’ll do our best to improve the ventilation. Hope to see you again so… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThis hostel is really well located. Good breakfeast, and the restroom is very clean. Rooms are clean as well
There are two beds per room, but the rooms are really small, and you don't have enough space. I am writing this just to tell something that I did not like it.
Dear Guest, Thank you for taking the time to leave your feedback! We’re happy to hear you enjoyed our location, breakfast, and the cleanliness of both the room and the bathroom — these are things we take great pride in. We also appreciate your honest comment about the room size. We understand that space can feel limited and will take your note into account as we continue to improve our services. We hope to welcome you again in the future!
Dear Guest, Thank you for taking the time to leave your feedback! We’re happy to hear you enjoyed our location, breakfast, and the cleanliness of both the room and the bathroom — these are things we take great pride in. We also appreciate … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewCleaning
I would like to suggest an important improvement regarding the toilet facilities. There was no water tap or bidet spray in the toilet closet, which is essential for personal hygiene after using the toilet. This facility is standard in many countries and is especially important for guests from regions where water-based cleaning is customary. During my visit to Kyrgyzstan, I noticed that such toilet arrangements were only available in a few places like mosques and the airport. I hope the hotel management can consider installing a water tap or bidet spray in the toilets to accommodate the needs of a wider range of international guests. Thank you for your understanding and hospitality.
Dear Guest, Thank you very much for your valuable feedback and for taking the time to share your suggestions. We truly appreciate your thoughtful comments regarding the restroom facilities. We understand that access to water-based hygiene options, such as a bidet or water tap, is an important aspect of comfort and personal care for many of our international guests. Please be assured that your suggestion has been noted and will be carefully considered as we continue to improve our services and facilities. Our team is always looking for ways to make our guests feel more at home, and feedback like yours is incredibly helpful. Thank you once again for staying with us and for your kind words about our hospitality. We hope to welcome you back in the future.
Dear Guest, Thank you very much for your valuable feedback and for taking the time to share your suggestions. We truly appreciate your thoughtful comments regarding the restroom facilities. We understand that access to water-based hygiene… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewI am arrived at 2 am, the personal was still friendly and it wasn’t a problem for him. The bed was comfty and the breakfast was better than I expected.
The rooms are very small, the bathroom wasn’t clean.
Dear Guest, Thank you for sharing your experience with us. We’re glad to hear that our staff gave you a warm welcome, even at 2 AM, and that you enjoyed the comfortable bed and breakfast. Your kind words mean a lot to us. We also appreciate your honest feedback about the room size and cleanliness of the bathroom. We will certainly look into this to improve our standards. We hope to have the opportunity to welcome you again in the future!
Dear Guest, Thank you for sharing your experience with us. We’re glad to hear that our staff gave you a warm welcome, even at 2 AM, and that you enjoyed the comfortable bed and breakfast. Your kind words mean a lot to us. We also apprecia… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified review