They didn’t have a bidet in the washroom

The rooms, restuarants and spa

Stayed in August 2025

Attention to detail

Amazing hotel with exceptional accommodation and facilities and very polite and professional staff

Stayed in July 2025

The food service was slow

The room was amazing, and the service was great

Stayed in August 2025

Please put some coffee in the rooms, not just tea.

By far my favorite hotel to stay in Nairobi. So comfortable and a lovely team to assist either any needs.

Stayed in August 2025

Nothing

Very enjoyable stay - incredibly clean, lovely rooms and attentive staff

Stayed in August 2025

Nothing

Excellent service from start to finish and so much attention to detail.

Stayed in July 2025

N/a

Beautifully decorated, large rooms, great bathrooms and amazing breakfast

Stayed in July 2025

Nothing

I love this hotel . Feels like a high-end boutique hotel.

Stayed in July 2025

The Internet is horrible

Stayed in June 2025

Clean good organization and very friendly!

Excellent hotel, great location, and very kindly stuff! My recommendation!

Stayed in July 2025

A bit noisy at weekends due to entertainment venues nearby but this fades into the background and didn't affect our sleep.

Lucy was always available. Well equipped apartment. Very good location

Stayed in July 2025

Nothing to dislike about the hotel, it's a solid 💯

Everything about this hotel was top notch... from the facilities to the staff! I absolutely enjoyed my honeymoon here.

Stayed in July 2025

This is one of the best hotels I've ever stayed at! The staff are all very friendly, helpful and go out of their way to make sure you have everything you need. They have a multitude of dining options on the premises and all are fantastic. The spa and pool areas are wonderful as well. The lobby is quite beautiful as well and is nice to sit and enjoy a cup of coffee or schedule teatime.

Stayed in June 2025

There are windows (frosted, but still windows!) between the bathroom and bedroom - in our first room there was a sliding door to the toilet which added more privacy, but not on our second stay.

Absolutely everything! This hotel is beautiful, the staff are so attentive, but not annoyingly so! Every detail seems thought through - we stayed as part of our honeymoon were thoroughly spoilt! We had a massage in the spa which was excellent. Food at breakfast was fantastic - what a selection! And we ate in one of the restaurants too which was also excellent. The rooms are well laid out and have everything you need, gorgeous toiletries, and we enjoyed the variety of tea bags left at turn down. Location is great too, very close Uber ride to everything, just up the road from the museum and close to bars and restaurants such as Bla Bla, Alchemist and Cavalli

Stayed in June 2025

Very expensive

Excellent

Stayed in June 2025

The walls were thin or not insulated well. While most nights were quiet on the interior, we could hear neighboring rooms ordering room service, talking etc. The hotel is situated right next to a highway/busy roadway so our room (balcony) let in a lot of noise. Also, the pictures of the balcony rooms are deceiving; your view is the highway as all of these rooms face the front of the building. Had we known that, we wouldn’t have paid for this type room. Would recommend sleeping aid for light sleeper.

We really enjoyed our stay here. The staff and property are lovely. Breakfast was the best hotel breakfast we’ve ever experienced. The room was nice and spacious as was our bathroom. Bed was comfortable. Felt like an oasis to return to when we were out doing activities and sightseeing. We stayed 5 nights and would definitely stay again.

Stayed in June 2025

The staff was excellent. They were extremely nice and went above and beyond to assist us. The hotel is also very beautiful

Stayed in June 2025

lack of a bidet shower (handheld water spry near the toilet) can be a significant inconvenience for many guests from various cultural backgrounds—especially those from Asian, Arab, Muslim, and some Scandinavian cultures, such as Finnish guests. There has been increased demand for such amenities, especially after some recent scientific studies, and most five-star hotels worldwide now offer them to ensure all guests feel at home. I hope you will consider this enhancement to better meet the needs of your diverse guests and maintain the high standards of hospitality your hotel is known for.

So friendly staff. So clean. Lovely atmosphere.

Stayed in June 2025

Maybe the highway in front of the hotel

This hotel breathes 5 stars. Great staff and facilities

Stayed in June 2025

Very welcoming, every little detail was thought about, gorgeous toiletries, the rooms were spotless and so comfortable. Amazing hotel to start out honeymoon.

Stayed in May 2025

Wifi connection is a little weak in the rooms

Decent hotel and elegant ambience. The staff at Villa Rosa Kempinski went above and beyond to ensure our stay was nothing short of perfect. Every detail was attended to with a personal touch, from the warm welcome at check-in to the seamless service throughout our stay. The beds are incredibly comfortable. We got free Mini bar and a free extra bed too. Breakfast is excellent too with a wide variety. Would highly recommend!!

Stayed in April 2025

Did a little detour on our way to Mauritius and our 2 days stay here was wonderful! The majestic decor, the ambience of the room and the hospitality was worth relishing. Special thanks to Brian at the reception who provided excellent support for our navigation through the city and to the airport for our outbound flight!

Stayed in April 2025

Nothing it was perfect.

It was amazing and comfortable. The staff were very kind, helpful and polite. The rooms were very clean and the breakfast options were amazing.

Stayed in April 2025

Excellent from arrival to departure the level of service was exceptional and the facilities first class

Stayed in April 2025