Reviews of ibis Styles - Nairobi, Westlands 3 stars
Rhapta Road, Nairobi, Kenya
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location. Wonderful croissants! Nice variety of communal spaces to relax (cafe, lobby couches, side-lobby room with cozy tables, rooftop bar, etc. Rooms are small but modern, staff is wonderful, the manager is accessible and takes personal initiative when I made a small constructive feedback concern. We love this place!
For clothing storage, some kind of easy ‘pull out’ hanging rod could be installed. It can fold down along the wall if people don’t use it. There were only a couple hooks to lay out clothes or jackets.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIbis is always my Hotel when am in Nairobi. I love the rooftop food, rooms are small but clean. The workers are very friendly. I will always recormend. The breakfast is very good but overpriced.
Rooms are small, Breakfast is very expensive.
Dear Jacqueline, Thank you so much for your continued support and for making ibis your go-to hotel in Nairobi. We're delighted to hear that you enjoy the rooftop dining experience, our clean rooms, and the friendliness of our team it truly means a lot to us. We appreciate your honest feedback regarding the room size and breakfast pricing. Your comments help us improve, and we'll be sure to take them into consideration as we continue working to offer the best possible experience. We look forward to welcoming you back again soon. Kind regards, Front office manager, Faith Misigoh.
Dear Jacqueline, Thank you so much for your continued support and for making ibis your go-to hotel in Nairobi. We're delighted to hear that you enjoy the rooftop dining experience, our clean rooms, and the friendliness of our team it tr… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBeautiful room, cozy feel, exceptional skyline view
Room was a bit smaller than I had expected , but it wasn’t a big deal.
Dear Kwagala, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the cozy feel of the room and the exceptional skyline view it's one of our favorite features too. We appreciate your feedback about the room size as well. While space can vary slightly from room to room, we're glad it didn't detract from your overall stay. Your recommendation means a lot to us, and we hope to welcome you back again soon for another spectacular visit. Warm regards, Front office manager, Faith Misigoh.
Dear Kwagala, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the cozy feel of the room and the exceptional skyline view it's one of our favori… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewFriendly staff, clean rooms, good breakfast
The rooms have very little counter space - there's nowhere to put things. You could easily put folding counters
Dear Sibanda, Thank you for your thoughtful feedback and for choosing to stay with us. We're so glad to hear you enjoyed our friendly staff, clean rooms, and breakfast offerings and that you felt it was a good value overall. We also appreciate your comments about the room layout. Your suggestion regarding folding counters is a great one, and we’ll be sure to share it with our team as we continuously look for ways to improve the guest experience. We hope to welcome you back again soon. Warm regards, Front office manager, Faith Misigoh.
Dear Sibanda, Thank you for your thoughtful feedback and for choosing to stay with us. We're so glad to hear you enjoyed our friendly staff, clean rooms, and breakfast offerings and that you felt it was a good value overall. We also ap… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewWe opted for room only so I cannot comment on the breakfast, however, I liked the option that we could get coffee on the go since we had early pickups from the hotel. Staff was really helpful, security made us feel very safe and the hotel was very clean and modern.
Rooms a bit small but expected
Dear Rachel, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you had a comfortable stay and appreciated our helpful staff, the cleanliness of the hotel, and the convenience of our coffee-on-the-go option. It’s also great to know that you felt safe and well looked after during your time with us. We understand your comments regarding the room size of our rooms are designed to be compact yet functional, and we’re glad to hear it met your expectations for a short stay. We hope to welcome you back again soon, perhaps with the chance to try our breakfast next time. Warm regards, Front office manager, Faith Misigoh.
Dear Rachel, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you had a comfortable stay and appreciated our helpful staff, the cleanliness of the hotel, and the convenience of our coffee-on-the-g… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff and welcoming.Special thanks to the receptionists Lydia and Jaynita.Also Lydia the one who was cleaning my room and Alice the security lady.These people ensured i had an awesome stay and i felt like home.Very helpful and kind ladies☺️
Still adjusting to no wadrobes in the room so you operate from your suitcase
Dear Nice, Thank you so much for your kind words and for sharing your experience with us. We’re absolutely delighted to hear that our team made your stay feel like home. Lydia, Jaynita, Alice, and our housekeeping Lydia will be thrilled to know they left such a positive impression your appreciation means a lot to all of us. We also take note of your feedback regarding the wardrobe setup. Our design is modern and space-efficient, but we understand it may take some getting used to. Your comfort is important to us, and we’ll certainly keep your input in mind. We can’t wait to welcome you back for another awesome stay. Warm regards, Front office manager, Faith Misigoh.
Dear Nice, Thank you so much for your kind words and for sharing your experience with us. We’re absolutely delighted to hear that our team made your stay feel like home. Lydia, Jaynita, Alice, and our housekeeping Lydia will be thrilled t… Show more
Reviewed: 10 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNeatness , Security and the ambience
Nothing
Dear Adaradohun, Thank you for your kind words. We're delighted to hear you enjoyed the neatness, security, and ambience of our hotel. It’s always a pleasure to know our guests feel comfortable and well taken care of. We look forward to welcoming you back soon. Kind regards, Front office manager, Faith Misigoh.
Dear Adaradohun, Thank you for your kind words. We're delighted to hear you enjoyed the neatness, security, and ambience of our hotel. It’s always a pleasure to know our guests feel comfortable and well taken care of. We look forward to… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation was good and staff was very kind.
Room size is very very small....making fool of the customers and super slow service in dinner.
Dear Ghai, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our location and the kindness of our staff. We’re truly sorry to learn that the room size and the dinner service did not meet your expectations. Our rooms are designed to maximize comfort within the available space, but we understand that preferences vary, and we regret any discomfort caused. Regarding the dinner service, we sincerely apologize for the delay. This is not the standard we strive for, and your comments have been shared with our team to ensure we improve in this area. We genuinely value your feedback, as it helps us improve. We hope to have the opportunity to welcome you again for a better experience. Warm regards, Front office manager, Faith Misigoh.
Dear Ghai, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our location and the kindness of our staff. We’re truly sorry to learn that the room size and the dinner service did not meet your ex… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewMy room at the Ibis was wonderful room with a queen sized bed, a table that could double as a desk, and 2 stools. The showers were wonderful and hot, and the food at the hotel was exceptional! Westlands is a very safe area to stay, and the hotel staff are so welcoming and friendly. You will truly enjoy staying at this hotel! I felt safe, and the area is safe. Truly a great place to stay!
The only negative was that the hotel is undergoing renovations, so it might be a bit more noise than usual. I stayed on the 6th floor, and the hallway outside of my room definitely needed a coat of paint, but the room was beautiful.
Dear Jennifer, Thank you so much for your wonderful and detailed review. We're thrilled to hear that you enjoyed your stay with us at ibis Styles Nairobi Westlands and found your room comfortable, the food exceptional, and our staff warm and welcoming. It’s always rewarding to know our guests felt safe and well taken care of throughout their stay. We truly appreciate your kind words about our location and amenities, as well as your understanding regarding the ongoing renovations. We’re working hard to enhance our facilities, and your feedback about the hallway has been noted, thank you for bringing it to our attention. We look forward to welcoming you back again soon, and hope you’ll enjoy the improvements we’re making to serve you even better. Warm regards, Front office manager, Faith Misigoh.
Dear Jennifer, Thank you so much for your wonderful and detailed review. We're thrilled to hear that you enjoyed your stay with us at ibis Styles Nairobi Westlands and found your room comfortable, the food exceptional, and our staff war… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewRooftop restaurant
Dear Sarosh, Thank you for your kind words. We're glad to hear you had a pleasant stay and enjoyed our rooftop restaurant. We hope to welcome you back again soon. Kind regards, Faith Misigoh.