The aircon in my room was noisy and dripped water constantly onto the floor. Felt like trying to sleep in a room where it was raining inside the room. I also tried to go to the Indian restaurant only to find it closed, at 8pm Saturday night and found myself having to have room service instead as the buffet restaurant was the only other option.

The staff were really friendly and helpful. The beach restaurant was nice. And the location on the beach was great.

Stayed in February 2025

More local options for breakfast ie mbaazi etc, food was not hot and there seem to be no activities for younger teens.

Rooms, were spacious, activities in the pool

Stayed in January 2025

Hotel is enormous, so long queues for buffet meals. Initially I was given a very noisy room, despite asking for a quiet room. (I moved, but then had no view).

Location excellent, right on the beach. Rooms are large and comfortable

Stayed in January 2025

Many meetings ongoing at premise.

Lovely stay for solo female travelers

Stayed in November 2024

The staff discriminate bed and breakfast guests.They behaved as if they were policing us. Visible preference for all-inclusive guests

I love the facility.Top notch

Stayed in August 2024

Management attitude leave a lot to be desired, do not stay here on business as it's almost impossible to greet visitors who aren't residents without undergoing a Spanish Inquisition! Also pool with swim up bar was being renovated, which was NOT stated upfront, poor form!

Friendly helpful staff and great location and facilities

Stayed in May 2024

The predetermined seating arrangement in the restaurant is quite inconvenient as one may wish to eat earlier inorder to sit under a fan or with a view. Consider free seating/first come first serve basis. The table was not cleared during my entire dinner and breakfast which made it hard to eat on a full table. But some staff are quite cold and unfriendly. esp at the reception and some waiters at dinner. A little friendliness goes a long way. Unfortunately the music from the pool bar/beach bar was loudly audible from the pool facing/garden facing rooms all afternoon well into the night. Making it difficult to have peace and quiet. Wish I was given a warning about this beforehand as should be the norm.

The room was spacious and clean. Modern bathroom with hot water. Great view and lovely balcony. The hotel is directly on the beach with easy access and pool directly accessible and not congested. The breakfast and dinner was diverse and the chefs serving the food were very pleasant and friendly. Majority of the staff were cordial and friendly. Special thanks to Jacinta at reception and the towel handler/lifeguard who were very kind. Overall the stay was pleasant and facilities surprisingly great.

Stayed in February 2024

Everything so far was okay.

The food was good, and the location was quite convenient.

Stayed in February 2024

Selling drinking water during dinner

The end year party and dinner, warm swimming pool water and clean beach

Stayed in January 2024

The room had no fridge - this should be a minimum requirement in rooms in Mombasa due to the heat. There were no courtesy sandals in the room.

Breakfast was good, a wide variety of choices to eat from, not a wide variety of juices though but I suspect it is because they were doing fruit of the season for them. Staff during breakfast were alert and quick to serve

Stayed in December 2023

Check in took far too long

Cleanness

Stayed in October 2023

Nothing to say here.

Excellent. Attentive staff. Visited with my family for a one day visit. Really liked it and would go back again anytime.

Stayed in September 2023

My room was not cleaned until 5 pm

Stayed in August 2023

mm

mm

Stayed in April 2023

Nothing, yet.

How calm and friendly the staff were.

Stayed in January 2023

comfortable bed

Stayed in December 2022

meals not so plenty seems s a scuffle variety lacking

Stayed in August 2022

Chose to stay at this hotel mostly because of the availability of the gym which looked good in the photos. However, the photos were misleading, as the gym was not available and was under renovation during the period of my stay. The hotel is divided into 2 with a wall in between, and the gate in between gets locked in the evening so the other side becomes not easily accessible. The room was okay, but was disappointed that there was no fridge to store any food/keep cold drinks (which is very helpful in the hot climate!). The food was decent and on par with other similar value hotels. However, I would much more prefer staying at other hotels, such as Severin Sea Resort, which has a gym and also better room facilities (e.g. a fridge).

Stayed in March 2025

Bar stools in the beach bar. Uncomfortable. Never been upgraded since I first went there in 2013. Beach bar still beautiful though.

Upgraded since my last stay 6 years ago. Beautiful

Stayed in November 2024

Dirty rooms. Daily not changes bedddings. Tried scamming me at reception in day 2. Rude receptionist Therese lady

Stayed in January 2024

The rooms had very poor air conditioning not cooling at all

It was big & massive

Stayed in December 2023

Gym facility could do with equipment refurbishing and perhaps a bit more emphasis paid on entertainment. The bathroom taps in room 323 were not working satisfatorily.

Good food, great location and service/facilities.

Stayed in December 2023

It is MAJOR CONSTRUCTION WORKS going on in the hotel at the moment. Terrible noise. The workers were drilling and hammering in the wall for hours just outside my room. Worst experience ever with a hotel in Kenya. No information about the works on their website.

Stayed in November 2023

poor communication on what additional services would cost

Fantastic breakfast

Stayed in October 2023