Reviews of The Social House Nairobi, a Preferred Lifestyle Hotel 5 stars

I liked the location of the hotel and the service was so good including my check in and check out.

I did not like the fact that the amount I paid did not include breakfast.

Very clean, staff is incredibly friendly. Metal detectors and bag scanners to ensure guest safety. They helped my fiancé with an engagement and it was so nice! I’d absolutely stay here again. The breakfast was great and the rooftop is beautiful.

With events going on at the hotel, outdoor security is not the best at getting people parked and keeping traffic flowing. On weekends I recommend meeting your driver or uber on the street to avoid delays

Situated inconveniently.

Nice staff,

The breakfast was amazing, good staff.

The room was a little over priced for the amenities.

A really good choice for staying in (relatively) central Nairobi. Great facilities, charming staff. Have stayed previously in several other hotels in Nairobi and rate Social House the best

The decor; customer service.

The lines were all engaged at night. I had to call the mobile number from my mobile phone

We loved this place! It was like being in the middle of Nairobi of the future rather than Nairobi of the past. Great staff, fabulous check-in experience. The food was good quality and tasty.

As a vegan, it would be nice to see a few more plant-based options on the menu.

The rooms and very cosy and the entire hotel is super clean. Great breakfast and the staff amazing.

-

Security was really good. Very comfortable rooms. Good range of restaurants.

Restaurant service was really slow for the whole visit. Putting expenses on room account seemed to be challenging, and instead of just settling at the end, the hotel wanted security for a set amount which, when utilised, meant I couldn’t charge more expenses to the room. This was strange as I wanted to settle account at the end of the stay.

there is nothing I didn’t like about it, everything was perfect. comfortable rooms, nice shower and bed, great amenities and extremely friendly staff!

The breakfast was fantastic, is a very well located hotel, has a wonderful interior design and ambiance, a good selection of restaurants

We were taking a staycation to have a night away from our children and to sleep properly on a nice bed... We were then placed in a room above the restaurant who were moving furniture for 4 hours between midnight and 4am so we couldn't sleep. We called reception to see what can be done to reduce the noise and nothing happened and was too late to be offered an alternative room. Really disappointed...