I did not like the fact that the amount I paid did not include breakfast.

I liked the location of the hotel and the service was so good including my check in and check out.

Stayed in August 2025

With events going on at the hotel, outdoor security is not the best at getting people parked and keeping traffic flowing. On weekends I recommend meeting your driver or uber on the street to avoid delays

Very clean, staff is incredibly friendly. Metal detectors and bag scanners to ensure guest safety. They helped my fiancé with an engagement and it was so nice! I’d absolutely stay here again. The breakfast was great and the rooftop is beautiful.

Stayed in July 2025

Nice staff,

Situated inconveniently.

Stayed in June 2025

A really good choice for staying in (relatively) central Nairobi. Great facilities, charming staff. Have stayed previously in several other hotels in Nairobi and rate Social House the best

Stayed in May 2025

The lines were all engaged at night. I had to call the mobile number from my mobile phone

The decor; customer service.

Stayed in April 2025

As a vegan, it would be nice to see a few more plant-based options on the menu.

We loved this place! It was like being in the middle of Nairobi of the future rather than Nairobi of the past. Great staff, fabulous check-in experience. The food was good quality and tasty.

Stayed in March 2025

-

The rooms and very cosy and the entire hotel is super clean. Great breakfast and the staff amazing.

Stayed in March 2025

Restaurant service was really slow for the whole visit. Putting expenses on room account seemed to be challenging, and instead of just settling at the end, the hotel wanted security for a set amount which, when utilised, meant I couldn’t charge more expenses to the room. This was strange as I wanted to settle account at the end of the stay.

Security was really good. Very comfortable rooms. Good range of restaurants.

Stayed in February 2025

there is nothing I didn’t like about it, everything was perfect. comfortable rooms, nice shower and bed, great amenities and extremely friendly staff!

Stayed in February 2025

The hotel is really nice and modern, very clean and comfortable with very helpful and professional staff. It's not cheap but you get what you pay for. They had a nice surprise on arrival, the transfer they organised was great, the breakfast also great. One of the nicest things about the hotel is the rooftop bar/restaurant. They serve Peruvian food and sushi, and the food is amazing and so is the atmosphere. The music was a bit loud, but overall the place is really lively and nice. I would happily return and recommend to others

Stayed in January 2025

My stay was perfect

From the warm welcome by Ibrahim and Beautie to the thoughtful touches and beautiful aesthetic of the room and hotel restaurants our stay was absolutely perfect!

Stayed in November 2024

Nothing

The hotel is super luxurious with great restaurants and staff. The breakfast was amazing

Stayed in September 2024

There was nothing I didn’t like.

Clean. Vibrant. Interesting.

Stayed in October 2024

In room dining can be improved. Options are few.

The staff are friendly and service wss on point

Stayed in October 2024

N/A

Loved the hotel, the friendliness of the staff, the hotels service offering and how they had thought through every process.

Stayed in September 2024

Nothing

Beautiful rooms. Great restaurant and breakfast. Very helpful staff

Stayed in September 2024

Outstanding attentiveness and care from the staff. The hotel itself is very stylish, and offers amazing food options.

Stayed in September 2024

Our stay was perfect, from the beautiful room to the amazing breakfast, swimming pool and kind staff. There are 3 restaurants and 1 café (open 24h/24h) in the hotel itself.

Stayed in August 2024

For me the only downside is it lacks a private space for guests outside to chill by a pool or in a garden. They do have a small plunge pool however it is surrounded by the restaurant tables so is more ornamental than a place to take in some sun and a swim. Perhaps one day they can purchase a little of the neighbouring land and create this space which would then make the hotel perfect.

Great smiling and friendly staff. They even left a large bunch of flowers to celebrate my wife and my wedding anniversary. Loved that the cafe at the entrance is open 24/7. And three restaurants in addition inside the one property is great. Also loved the fresh juice bar and the general buzz of this ‘social hotel’. And their app is really great as you can check your current overall bill at anytime and I found it very up to date and accurate. Really nice use of an app.

Stayed in July 2024

Great place, food and people

Stayed in July 2024

Food was good but seemed a bit overpriced.

Swanky hotel in Nairobi, centrally located. Rooms are spotless and comfortable. Excellent breakfast. Fully recommend.

Stayed in June 2024

The sniffer dog, but we understand there is a need for it. An extra layer of security.

There was a positive and upbeat energy and positive attitude from every staff member we encountered.

Stayed in July 2024

The pool was nice, but not very private. It's located very close to dining area. Fine for a quick dip, but not a place to relax.

Super nice hotel, with a great atmosphere. Will definitely stay there next time I'm in Nairobi. Highly recommended.

Stayed in April 2024

Rooms could be bigger.

Love the fact that there are multiple restaurants and bars in the same hotel.

Stayed in May 2024