Reviews of Crowne Plaza Nairobi Airport by IHG 5 stars
First Freight Lane, 00100 Nairobi, Kenya
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewroom was good
food could be better
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewPerfect spot for airport overnight stay. Very quiet and comfortable. Excellent staff, well run and great to be able to get coffee and a snack anytime. We were met at airport and dropped back very secure and safe
Nil
Dear Christina, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Christina, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Y… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewSafe, clean and great stop off before heading into Kenya
Dear Eleanor, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Eleanor, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! You… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewPerfect for a one night stay close to the airport. Free airport shuttle. Good food. Clean rooms. Comfy beds.
Nothing
Dear Mercia, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Mercia, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your… Show more
Reviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in May 2025
Verified reviewPool & spa are great / room very Nice / dinner amazing
Nothing
Dear Maximilien, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Maximilien, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewDear Sarah, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Sarah, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your … Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe breakfast was great, good selection
Nothing
Dear Ann, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Ann, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your fe… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewbreakfast was alright, personel was friendly.
Dear Rene, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Rene, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your f… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewPersonnel
Not as clean and comfortable as expected for the price
Dear Reka, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and for sharing with us your valuable feedback for us to review. Sincerely, Barnabas Wamoto General Manager
Dear Reka, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our bra… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNice location close to the airport with free shuttle. Nice staff and large room
Dear Arthur, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Arthur, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGood breakfast spread and ideal location close to airport. The free hourly shuttle to the airport is good. Enjoyed the free access to the steam room - great for after a long trip. Modern look and amenities. Very clean.
Dear Muchero, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Muchero, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! You… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewClean and friendly
Dear Hannah, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Hannah, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewAirport shuffle
Hairdryer
Dear Susan, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and for sharing with us your valuable feedback for us to review. Sincerely, Barnabas Wamoto General Manager
Dear Susan, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our br… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewService was excellent, ..hotel was very clean and modern. Perfect for our 1 to 2 night stay near airport
Dear Maria, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager
Dear Maria, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – You! Your … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in April 2025
Verified review