Nothing, everything was fine.

Everything was excellent. The reception staff, restaurant team, and security were all very friendly and professional. This was my second stay this year, and I will definitely come back again. They truly deserve it. What didn’t you like? Nothing to complain about. Everything met or exceeded my expectations. Title of your review: Perfect stay – 8

Stayed in August 2025

My stay was comfortable and enjoyable.

⭐️⭐️⭐️⭐️⭐️ My wife and I had an amazing stay at Sun N Sand Beach Resort. We were given two spacious rooms with a comfortable living area, which made us feel right at home. The rooms were very clean and well-maintained, with a stunning ocean view that we enjoyed every day. The staff were always friendly, welcoming, and ready to help with a smile. The food was delicious with plenty of variety – having breakfast and dinner by the beach felt like a dream. We also loved the spa and swimming pool, which were perfect for couples like us to relax. The whole resort is peaceful, safe, and beautifully designed, with lovely gardens and unforgettable sunset walks. Room service was fast and always delivered fresh food. The reception team was especially impressive – very professional and helpful. Overall, this is a perfect place for couples, and we will definitely come back again!

Stayed in August 2025

There were no Swahili Dishes and the Pastries were not fresh, on our last dinner meat ran out before I served so i went to bed without eating meat. and on all the Breakfast and Dinner totally no swahili dish was served. this should be atleast in every set up

Stayed in August 2025

Staff were so helpful and made our stay feel like home. Despite my early arrival and waiting for my room to be ready, reception made sure I was well taken care and felt like a king, our room was decorated nicely which was an awesome surprise for my fiancee. Thanks I'll definitely be back

Stayed in August 2025

Same food with no options, which makes it monotonous when staying for long.

Friendly staff and great views from the ocean view rooms,being a beach front hotel. A beautiful, well kempt compound and swimming pools,the pool attendant was awesome 👌

Stayed in July 2025

There was no variety when it came to food. Options were very limited

The apartments are very spacious and airy. The staff was friendly although a bit slow but still very pleasant. Check in and check out were fast.

Stayed in July 2025

None

Beach

Stayed in July 2025

The hospitality staff, out of our 6 night stay made it to spray insecticide into the room twice in good time, even though we had communicated that we had young children with us. The mosquitos are quite a menace, it would be helpful for the hotel to consider providing nets or repellent especially in the rainy season.

The pool is spacious and available all day, the pool attendants are were friendly and wllling to help upon request. The pool mattresses and umbrellas however were not sufficient, had to go in early to find one for ourselves.

Stayed in April 2025

The reception staff not as friendly as before. Have been a guest to this facility more than three times.

The breakfast and dinner area and the staff.

Stayed in February 2025

Rooms are dated and somewhat bad shape

Friendly staff in all areas

Stayed in January 2025

The air conditioning was not strong enough. Some tiny pieces of paint fell on me as I slept.

Meals were good and that they had more than one swimming pool.

Stayed in December 2024

Lovely

Stayed in January 2025

The happy hour was very poor! Only tea and one kind of sweets. They serve nescafe instead of real freash Kenyan coffee at breakfast and dinner. The hotel is very very far from Mombasa city. However, you can take a taxi by Bolt app. about 2500 Kenyan Shillings. And for your safety and comfort, arrange transportation with the hotel to pick you from Moi International Airport. 4500 Kenyan Shillings

The apartment was very spacious and clean, 3 toilets, a large balcony viewing the sea and the forest. No dances or music activities, which is good for tranquillity.

Stayed in January 2025

The food, Slow service, maintenance (wi-fi, toilet and AC) were below par, and they did have a variety on drinks to order from during lunch and dinner

The environment and the aesthetics... The environment was calm, Serene and clean

Stayed in January 2025

The rooms need alittle upgrade

The ambience was perfect and the staff was excellent

Stayed in January 2025

Firstly the buffet tables need to be skirted and proper linen for dressing the guest tables. The napkins are a disaster, not ironed, not starched I mean for a 4* it's a dispointment, even to replace serviettes with napkins. More improvement is needed from the Kitchen staff on the menu variety on the buffets. The cooks need to be competent enough on their duties,2nd and 3rd January dinner and breakfast we were served with round 🥕 Carrot cuts😅. The 31st dinner was a disappointment with poor planning frm the entire FnB team with no clear allocation of tables yet aware of the in-house guest capacity with no enough back up of food and still no variety from the Kitchen staff on the menu. Then no alcohol at the hotel,Seriously!!! doest make sense to go for a vacation and end going to the streets to get alcohol to have it in the room,which meant boring afternoons at the beach without cocktails. The lifts on the apartment side kept failing. More professionalism is needed from the management team in taking up customers' requests to follow up to the end and serve meals after the guests please.

The service staff were quite helpful and comptent especially Jacinta and Juliet at the restaurant, not to mention Rose and Ester hosts to the restaurant. Breakfast service was quite up to standard and met expectations. The beach access was awesome as the swimming pool. The front office was team was amazing on handling customer preferences especially Arnold and Jacinta the receptionist. Very beautiful view of the beach from the balcony apartments.

Stayed in January 2025

The fact that you can’t buy any alcohol there, unlike before, meaning you have to bring it from outside, is an unnecessary distraction

The place is a fantastic facility

Stayed in December 2024

The appartments weren't fully finished and no safe lockers

The breakfast was good safe for lack of Bacon

Stayed in December 2024

They don't have fridges and coffee makers in the apartments as promised.

Good food. Courteous staff. Great ambience .The apartments are great for family experience, especially if one has young children

Stayed in December 2024

Proximity of restaurant and rooms.

Spacious room

Stayed in December 2024

Not enough towels, so when you go to the pool, you need to get there early, or you won't get a towel. Same goes with madrasses for the beachchairs. There is a renovation going on, and it is in need, but the hotel has splendid potential. For me, as a Scandinavian, it was a surprise, that the hotel had gone Halal in October '24. So the breakfast I had paid for, suddenly missed key ingredients like ham, bacon, sausages etc. the bars where all closed down, and only soda, out of 2 liter bottles (you get 1 little glass of soda, when ordering), was now allowed. And it was a mess of familys, so a lot of screeaming kids all over. Pool time wasn't relaxing at all.

Location and view, was just perfect. Rigth on the beach. I stayed at the tower, with beach view. Very service minded guards, at times, they seemed even more helpfull then the hotel staff. Great huge room, and large balcony.

Stayed in December 2024

No entertainment. No alcohol in the bar area.

Meals were nice

Stayed in December 2024

the distance from Mombasa is really far because of the road on construction

Very good for a Family vacation

Stayed in December 2024

The rooms that were not in the apartment were not very pleasing

The pool,the apartment and the food were all great

Stayed in December 2024