Reviews of Sheratton Regency Hotel

I liked the location.

I think the rooms are not as advertised on booking.com, washrooms look neglected and soo.. old skool. Lighting in the rooms is also not good.

Well taken care of. Room and bathroom both were clean. The staff is caring and genuinely helpful.

The property was worn-out and stuffy with rooms having indoor openings.

Breakfast was excellent

The noisy night club behind the hotel

This is one of the few decent hotels in downtown Mombasa. The rooms are huge --two-room suites -- though not everything works. It's quiet most of the time, the AC is great. The hot breakfast is traditional African food, very tastey. You can walk everywhere (the downtown, the Fort). The location in front of the famous "two tusks" is very convenient.

Some of the furniture is showing its age--my chair almost collapsed when I sat down, there was a fridge in my room but it didn't work. The staff are polite and helpful, but not always as forthcoming as they could be: only after checking out did I learn from another traveller that there's a rooftop vantage point where you can get a great photograph of the two tusks that cross Moi Avenue.

Will never recommend anybody

Good

The bed is creaking

The breakfast it was more than breakfast. Looks like breakfast and lunch together in one go.

Zero

Hotel service was good

The room accommodation,no towels on first day,had to ask for towels,safe lock in the room was closed and cannot be used,balcony door have no lock,wash room have no soap to wash hand and no separation when bathing,meaning water from bath place spreading to hand wash place

There was an internet issue. Bathroom was also not good

Well locate and furbishd hotel, with staff very efficient and kind

Room, breakfast, services

Best location

The breakfast was served on time

The towel was one & white but stained. Needed a replacement