Perfect location . Staff were incredibly helpful especially Brenda who ensured we had a smooth return journey to the airport . Room was spacious and provided a high standard of amenities .

Stayed in August 2025

Well Mantained. Super clean . Nice style

Property is located near the airport without being too close. Old town Mombasa.

Stayed in August 2025

The hot water was intermittent and not super hot.

The staff are incredible, great service and they are very friendly. Beds are comfy and the rooms very clean. Location is great too!

Stayed in August 2025

The birthroom needs more towel holders. There was only one towel rail

The room I stayed in was great in all aspects. The staff were great, the check in and check out process was very efficient. The location of the hotel is very ideal for work. Very easy to access

Stayed in August 2025

When reserving via booking.com, pay attention at the check-in desk at the moment of paying the room. The staff wanted to make us pay an amount in KHS which was more than 10% higher than the price from booking, mentioning that exchange rate has changed etc etc. We asked to pay in $ the mount shown via booking.com, and everything went fine. Staff was anyway friendly.

Very nice hotel, rooms very big and bed is comfortable. We arrived late at night and left early morning, so can not evaluate other factors.

Stayed in July 2025

The location was quite noisy.

Impeccable service and a delicious restaurant.

Stayed in July 2025

Nothing

Location and Food

Stayed in May 2025

Two working elevators would have been better. I ended up using the stairs a lot which was probably good for me.

Warm and welcoming staff who worked hard to provide good service. The location was excellent and close to what I wanted to see and do. Excellent on site restaurant that offers plenty of choices.

Stayed in July 2025

Ok...this was from far the best cuatomer service I've had when it comes to hotels that I've stayed at (and I've travelled a lot). These people are simply outta this world! Incredibly warm people, attentive to details, helpful in every way, etc etc. The rooms are very good, bed comfortable, clean, spacious...simple perfect. Absolutely NOTHING to complain about. I'd like to let a special and warm thanks to the Animation team (specially Tevin and Pamela), u guus rock!! From the hotel crew I'd like to reinforce how well treated I was...a special thanks to Lucyanne, Wankiju and Lydia (u'll be missed). Keep up with the great service guys. Thanks again.

Stayed in June 2025

The room was a little noisy at prayer time. While the location wasn't great, as we only had half a day, a place further away by the sea was not feasible.

The staff were very friendly and helpful. When we asked for a late check we received a smile and a "no problem". The room was large and very comfortable and the breakfast was good. However above all we will remember the wonderful staff.

Stayed in June 2025

The bathrooms need to be refurbished. The water drainage system is very poor. The moment you take a shower the whole bathroom fills of water which comes out of the bathroom and goes to the room. Despite reporting they could not fix it. All three rooms - 106, 107 and 108

Good location. Room ambience is good. The staff are very professional and caring. One of them Wanjiku! She provides exceptional customer service.

Stayed in June 2025

The area around the hotel is a little chaotic, but it's very easy to catch a tuktuk or an uber into town.

The staff were so helpful and friendly, they really made our stay so pleasant. The food in the Indian restaurant at the hotel is excellent and the fresh coconut at the bar is delicious!

Stayed in June 2025

Some renovations were necessary in the room , such as shower area had water out of thr whole bathroom while bathing, entertainment at night was a bit disturbing from the room as music was loud and even clearly heard from the room

Staff hospitality and food, breakfast was amazing

Stayed in May 2025

Bit expensive

Location

Stayed in May 2025

The stay was good, I would say it was value for money. I would recommend it for anyone traveling to Mombasa for work, or business. The location is great if you have to be in town / the central business district, and getting transport is also pretty easy.

Stayed in May 2025

When I was booking, I thought it was bed and breakfast, so I was disappointed. The bathroom should have been better cleaned. I couldn't use the coffee cups as they were dirty.

When I was booking, I thought it was bed and breakfast, so I was disappointed. On check in I was handled very well by Salome and Samuel. Fidelis also assisted me in getting a taxi when I needed to go out. Wanjiku and Samuel were also pretty helpful on check out. They were exemplary. Nelson at the restaurant was also helpful. The front entrance staff were polite and friendly. Generally, Hotel Sapphire has great staff.

Stayed in May 2025

I'm not going to write anything negative, because any issues were resolved so professionally that it would be unfair.

A sign of excellent quality is not always about having 5 stars but how hotels and staff deal with problems and provide customer service. There is no doubt that by this measure Hotel Sapphire are top class. One or two issues were dealt with above and beyond including a room upgrade, making our experience here so comfortable we cancelled our evening plans out and decided to stay and enjoy the food and drinks. The Indian restaurant was delicious and cocktails very good. Beds very comfortable, exceptionally clean.

Stayed in May 2025

Breakfast was very good. They have plenty of options. The staff are sufficient in number and very friendly. I am especially grateful to Wanjiku and Gilbert. They were very kind and helpful. Asante Sana!

Stayed in May 2025

It's in a central location but the immediate area isn't the nicest

The air-conditioning was the coldest I encountered in my teo weeks in Kenya. Great service from all the staff

Stayed in May 2025

N/A

The place itself was beautiful and charming. The people are what make Hotel Sapphire stand out above the rest. Pamela, the entertainment director and the Animation Dance Team — Tevin, Sia, and Teddy plus the rest, absolutely joyful and phenomenal. The wait staff — Olive stood out as kind, fun and professional. The cleanliness and care of the rooms was phenomenal—Amos was incredibly responsive and deeply kind. If you want to have a great stay and beautiful evenings, head to Hotel Sapphire—I can’t wait to visit again!

Stayed in May 2025

Nothing. All good.

Great staff and good down town location. Large, well equipped rooms with good bar and restaurant area

Stayed in May 2025

Brenda and Samuel were very nice..all the staff at desk & reception were very professional & friendly.

Stayed in May 2025

My room was missing a refrigerator. Loud music from 4pm to late nights on Friday and Saturday

Good customer service. Clean and amazing location Food is excellent including breakfast buffet, needs some more variety

Stayed in May 2025

There were not enough desk receptionists when we arrived and it took about 15 - 20 minutes to be taken to our room. The dinner service was extremely slow and the food was not all that appealing.

The breakfast at the restaurant was very good. There was air conditioning in the rooms which was really welcomed after a long day of travel and sight seeing. The beds were comfortable and the staff brought up an additional bed to room my daughters were using.

Stayed in May 2025