Nothing

The warm welcoming The receptionist girl was loving and good The breakfast

Stayed in August 2025

nothing just feedback only - they offer shuttle to the Westland’s mall for 1000 KES one way but I reckon this could be complimentary or even both ways. one way seems quite excessive

staff were really nice rooms were good size too and bathroom was good size liked having slippers after a shower not around any food places but you can easily get uber eats as well if you don’t feel like dining at the hotel restaurant

Stayed in July 2025

Nothing

Lovely clean hotel. excellent staff. Food was good.

Stayed in June 2025

Couldn't help with laguage😔

Friendly and disciplined staffs Clean and comfortable place Tasty food

Stayed in June 2025

Expensive considering the internal aging

Great location. Good breakfast. Helpful staff

Stayed in June 2025

Staff were very helpful. Restaurant has vegetarian options and can eat sitting outdoors for those worried about eating indoors because of COVID. For those worried about COVID, window can open a bit in the room

Stayed in June 2025

eeds an update and .modernising...

food was excellent

Stayed in April 2025

Unstable Wi-Fi connection

Room comfort, location, and personnel's service vocation.

Stayed in April 2025

Coffee was not the best. We were charged extra for professional coffee. Swimming pool was extremely cold, no one was able to swim. The first room we were given, the air conditioner was not working, it was very warm, the bathroom door was not shutting properly. The toilet wasn't flushing so we had to change the room after 2 nights.

The location was very good, we were picked up from the hotel for all the tours. Breakfast was ok. Staff were very polite and helpful. Beds were comfortable.

Stayed in April 2025

My room had a door connecting it to another room (which was locked of course) which made that there was basically no soundproofing. Every morning at 6Am I woke up because of an audiobook that was played at low volume on her phone. Nothing crazy, but you literally hear everything in that setup. Also, for part of my stay the wifi at my room didn't work (but it did downstairs).

Good location, very nice and helpful staff (in particular I found the manager at the outdoor space of the restaurant very professional and helpful). Very spacious room. Decent value for money. Good food and a spacious outdoor area.

Stayed in April 2025

The bed was super hard I found it difficult to sleep in it.

Great location, great room, great view, great staff, the dinner and breakfast buffet was nice.

Stayed in March 2025

THE PINACOLADA AT THE BAR WASN'T GOOD

STAFF VERY WELCOMING, BREAKFAST WAS GREAT; AND THE PIZZA WAS WOW.

Stayed in January 2025

The mattress was a bit worn out. For check-in, I registered my friend, which was also confirmed. However, at check-in, she was initially not allowed to enter the room.

Nice Hotel located in Westlands. Short ways to all important environments. Staff is friendly and helpfull, room size is good. Pool area looks nice.

Stayed in January 2025

Nothing

Location

Stayed in December 2024

People

In booking web site the advertisement stated casino as an activity in this hotel. When arrived no casino . Staff had no desire to let me know if there was one close by and tried to tell me they did not say casino in their home page. So I pulled it up and showed it to them. No apologies for false advertising . staff pleasant but basically non communicative unless you approach. Not friendly. Maybe cultural ? They do their job but very unfriendly. Won’t stay there again. Please check before you all advertise for activities that is not on site. Very disappointing I believe a refund is warranted for falsely advertising activities that is not there.

Stayed in January 2025

The Hotel Management failed to give me an invoice because I paid online via Booking.com. I spent hours pleading and explaining to them that I needed a proof that I stayed in the hotel but they failed to help me. This was a huge disappointment for me in an otherwise nice hotel with warm and welcoming staff.

The staff are incredibly welcoming

Stayed in December 2024

I was informed by Booking.com we would receive a room upgrade from a standard room to a superior room. However we were rather underwhelmed with the room. It was quite small and the shower was really crampt. REYAD the restaurant and bar manager was a great help in trying to get us a better room. As we were only there a couple of nights we decided to stay where we were but many thanks to him.

Location, the staff were helpful and friendly and the breakfasts were good with lots of variety.

Stayed in December 2024

The breakfast was amazing.

Stayed in December 2024

I really appreciate everything so professional 🙌

Stayed in November 2024

Very friendly staff, good breakfast and buffet dinner.

Stayed in October 2024

They did not have a microwave, and because we had food from the restaurant the night before, we could not heat it up in our room, so we had to eat it cold....but that wasn't a major flaw.

Everything from the staff, the price, the cleanliness was all exceptional.

Stayed in October 2024

Breakfast, black in the room (always shiny)

Stayed in October 2024

Cannot think of anything.

The hotel is clean and staff are very friendly. The food is good too.

Stayed in September 2024

Friendly staff. Clean facility. Location is perfect. Food was great

Stayed in September 2024