Reviews of PrideInn Westlands Luxury Boutique Hotel 4 stars
Westlands Road, Westlands, 00200 Nairobi, Kenya
Loading
Guests also reviewed these properties:
Tanunda, Australia
Assisi, Italy
Crotone, Italy
Marmaris, Turkey
Pula, Croatia
Giethoorn, Netherlands
Nusajaya, Malaysia
Offemont, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewCustomer service
Dear John, Greetings from Prideinn Westlands Luxury Boutique Hotel and Convention Center! My team and I thank you for sharing your stay experience with us and are glad that you had a memorable and comfortable one, indeed our associates are our Ambassadors of Service Excellence. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear John, Greetings from Prideinn Westlands Luxury Boutique Hotel and Convention Center! My team and I thank you for sharing your stay experience with us and are glad that you had a memorable and comfortable one, indeed our associates ar… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel is in a good location. The staff is very friendly. The food is good. I Enjoyed my stay there.
The TV remote stops working. Had to change the remote / battery 3 times,
Dear Rishiraj, Greetings from Prideinn Westlands Luxury Boutique Hotel and Convention Center! My team and I thank you for sharing your stay experience and are glad that you had a comfortable stay with us, at the same time do accept my sincere apologies for malfunctional of the TV remote, we will work on it. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Rishiraj, Greetings from Prideinn Westlands Luxury Boutique Hotel and Convention Center! My team and I thank you for sharing your stay experience and are glad that you had a comfortable stay with us, at the same time do accept my sin… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe welcoming The receptionist lady was so nice to me and lovely The breakfast too The room arrangements
Nothing
Dear Sharon, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one. Indeed our associates are our Ambassadors of Service Excellence. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Sharon, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one. Indeed our associates are our Ambassadors of Service Exce… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewFirst of all I will have to excuse myself from those who designed and operate this wonderful business. You real asset is your staff, very kind and polite and genuinely happy to assist. We really felt so so nice, like home during our stay here which is really important for this business and kind rare. The hotel is wonderful, the people are super nice, food is very good, locations is great. Seriously recommend it :)
can’t really find something :)
Dear Vasileios, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one. Indeed our associates are our Ambassadors of Service Excellence. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Vasileios, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one. Indeed our associates are our Ambassadors of Service E… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewStaff are very gentle
They don't have elevator.
Dear Guest, Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and i Thank you for sharing your stay experience with us and are glad you had a comfortable stay with us. We are exploring all possibilities to have an elevator at our property. Looking forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Guest, Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and i Thank you for sharing your stay experience with us and are glad you had a comfortable stay with us. We are exploring all possibilities to have an elevator a… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewComfortable, cozy!
An elevator will be perfect.
Dear Steven, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing you stay experience with us and are glad that you had a comfortable one. Regarding your suggestion on elevator, we are as well exploring all possibilities to have one. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Steven, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing you stay experience with us and are glad that you had a comfortable one. Regarding your suggestion on elevator, we are as well expl… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewI stayed here before and it was excellent. The room is very comfortable, there is space to work and the airconditioning works. Bathroom facilities are good. The staff are generally very helpful. Breakfast was good although I noticed that some things were no longer on the buffet compared to last time
Last time I stayed the shower was "lovely and hot." This time the temperature had been turned down to "warm." That was a disappointment. i was also told at reception that if I needed a new toilet role I had to ask for one. The TV has 4 sports channels dedicated to football, it would be good if other sports could be shown as well.
Dear Andrew, Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and I thank you for sharing your stay experience and are glad that you had a comfortable one, however i have also noted your requests and will work on it . We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Andrew, Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and I thank you for sharing your stay experience and are glad that you had a comfortable one, however i have also noted your requests and will work on it . We lo… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGreat value for the price
Breakfast was pretty weak
Dear Florencia, Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and i thank you for sharing your stay experience with us and are glad that you felt the value for the worth staying with us , also we will work on your feedback for breakfast and improvise. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Florencia, Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and i thank you for sharing your stay experience with us and are glad that you felt the value for the worth staying with us , also we will work on your feedba… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewSmall hotel but very nice and clean, located in a safe area of Nairobi. The staff is amazing, they hare really hard worker (special mention to Maureen). The room is not too big but is very nice and the bed is comfy. Limited choice for breakfast but very well cooked. Good restaurant with Indian chef.
Lack of elevator, not a real issue for me but can be a problem for someone. Really noisy neighborhood and street. I ask the price for late check out and is half price of the room for one night more, which I think is too much.
Dear Julidvd, Greeting from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one. We are exploring all the possibilities to have an elevator at our property. We offer late checkout at 50% of the room charge till 1900 hrs . We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Julidvd, Greeting from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one. We are exploring all the possibilities to have an elevato… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewSTAFF AND CLEANNESS
THEY SHOULD PROVIDE ELEVATOR
Dear Guest , Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one, apologies for not having an elevator. We are exploring all possible ways in terms of structural design to have an elevator. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Guest , Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one, apologies for not having an elevator. We are exploring a… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewDear Angela, Greetings from Prideinn Luxury Boutique Hotel! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Angela, Greetings from Prideinn Luxury Boutique Hotel! My team and I thank you for sharing your stay experience with us and are glad that you had a comfortable one. We look forward to welcome you back. Thanks and Regards Prakash She… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReally clean and friendly. We had an early morning tour and we even got a menu to pick out packed breakfast. Good little bar. Comfy beds.
Dear Charley, Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and I thank you for sharing your stay experience with us and are glad that you enjoyed your stay. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Charley, Greetings from Prideinn Westlands Luxury Boutique Hotel! My team and I thank you for sharing your stay experience with us and are glad that you enjoyed your stay. We look forward to welcome you back. Thanks and Regards Prak… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewExceptionally nice staff
The restaurant downstairs and opposite the road can be and are also used for loud and extensive celebration for larger crowds
Dear Heidi, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your experience with us and are glad that your expectations were met and service excellence were delivered to you. We have noted your concern on loud noise from the restaurant across the road, we will engage in a conversation with them and find a solution for the same ,apologies for that .We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Heidi, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your experience with us and are glad that your expectations were met and service excellence were delivered to you. We have noted you… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewHotel was really comfortable, rooms were great & had everything we needed. Breakfast was exceptional & we ate in the restaurant most evenings as the food was so delicious. Staff were outstanding- could not do enough for us & were so friendly & helpful.
Liked everything
Dear Suzanne, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience and are glad that you had a comfortable one with special mention for our food quality and our employees delivering Service Excellence. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Suzanne, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience and are glad that you had a comfortable one with special mention for our food quality and our employees delive… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewThe facilities was nice and room was spacious and comfortable. The meals at the restaurant were reasonably priced and everything I ate tasted great. Large portions as well. The staff were amazing and helpful. I had to check in early and I checked out late due to a night departure and the hotel did not charge me extra for this. That was such an amazing gesture of generosity and I was thankful. They made sure I was safe and arranged for me to get a shuttle to and from the airport. I enjoyed my experience at this hotel.
Dear Shamalia, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience and are glad that you had a comfortable one with special mention for our food quality and our employees delivering Service Excellence. At Prideinn we are flexible to accommodate guests requests to make you feel the Prieinn Touch .We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Shamalia, Greetings from Prideinn Westlands Luxury Boutique Hotel ! My team and I thank you for sharing your stay experience and are glad that you had a comfortable one with special mention for our food quality and our employees deli… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe staff were very good and priced reasonably
There is no elevator so i had a problem as i have a vascular pain in right leg. Climbing two floors few times a day becomes very painful
Dear Ms Mahrru, Greetings from Prideinn Westlands Lauxury Boutique Hotel! My team and I thank you for sharing your stay experience with us and do accept my sincere apology for non availability of the elevator, however we are working towards it. We look forward to welcome you back. Thanks and Regards Prakash Shetty General Manager
Dear Ms Mahrru, Greetings from Prideinn Westlands Lauxury Boutique Hotel! My team and I thank you for sharing your stay experience with us and do accept my sincere apology for non availability of the elevator, however we are working toward… Show more