Reviews of Premier Guest Residence Hotel

Miserable, disappointing

Room design not cozy home away from home

I forgot the name of the guy manager- i think its Francis. He(very polite and concerned) and the cleanliness in the rooms and the swimming pool can make someone overlook all the rest. The kikuyu lady manager was a big turnoff. Upto when i got to Malindi after talking to her on my way there i wasn't sure i wanted to check in there but i decided to take chances. It says on booking no prepayment required but she called me to tell me i needed to prebook for 1 night for her to reserve a room for me. Alot of arrogance in her speech. I never cared to see or know who she was during my stay but she sounded a little in her 50's and clueless. Ordering lunch in their restaurant was a bad idea. I waited over 2 hours only to be served a few pieces of black burnt pieces and cold ugali...i told the waiter to sit down and eat it herself then bring me my order. They said i couldn't get choma prepared since i had waited too long already so they offered a beef stew that gave me a stomach upset. For the rest of the days i was keen and only took the breakfast from there. The room were clean, only the last day i had changed rooms to the across the road where the main reception sits and that last one wasn't the cleanest. Sugar ants invaded the washroom.

Food and the lady managers arrogance.

My stay at [Hotel Name] was just moderate. While the hotel itself was decent, I was disappointed by the breakfast, which did not meet expectations. The selection was quite limited, and the quality could definitely be improved. If the hotel can enhance this aspect, it would make a big difference in the overall experience. Apart from that, everything else was acceptable, but I was hoping for a bit more.

What I didn't like was the breakfast offering. The variety was quite limited, and the food quality wasn’t up to par. The items seemed either underwhelming or not fresh, and there wasn’t much to choose from. It felt like a missed opportunity to enhance the guest experience, especially since breakfast is such an important part of a hotel stay.

Staffan, location

Hot rooms. Unavailability of swimming pool

Breakfast was not as expected.

The owners need to open a school in the premise because they treat guests as such! To many stupid restrictions it feels like you are in a boarding school. The owner had the guts to tell guests they oughta be asleep at 2300hrs!

Follow up on booking was good. Room was clean,airy and spacious. Access to swimming pool. WiFi worked great. Location is safe , close to the town centre .

Breakfast options very limited with small portions. Property not as close to the beach though this indicated on booking

Very close to town.

Well i had made a request for an early check in since i was to arrive in malindi very early in the morning. A request that was approved in writing only to be kept waiting while being taken round in circles for 4 hours. Apparently the approval was just a facade no communication was made to the staff! Quite inconveniencing.

The hotel is clean and the staff are friendly. My wife also had a meal here and she liked the food.

The biggest problem for us was how noisy it is. Whether day or night time, there's music playing, which you easily hear from the rooms. So it feels more like a bar then a hotel where people can get rest and some sleep. Aside from that, we were happy with everything else.

Busted plumbing flooded the floor in the middle of the night. Ni

The breakfast was poorly served by already unmotivated fatigued staff who never cared about cleanliness of the tables after use by customers.

Compromised cleanliness of the facility. The room had rationed water supply There was no WiFi service in the room other than the open dining area outside.

Just opposite of where my friends live Clean and friendly staff Pool is nice early morning afternoon it’s full of kids having the time of their life Very simple hotel Back to the basics but overall a nice experience and I’ll stay there probably again 😃🤩

No airconditioning Open windows ( no glass ) to the hallways So lots of noise when people are going and coming from their rooms

The ambience is okay, staff friendly with excellent service

Their breakfast is wanting. Some of the rooms instant showers not working. No WiFi is available and the TV's in the rooms are just ornamental unless one use their own data to view programs as WiFi is not available The staircase and windowsills were quite dusty for the duration of our stay

Breakfast should be consistent.....in terms of others get bananas, others melon. No room to choose

As above

Location

No aircon Hard to find staff Breakfast was poor

The security was friendly

The rooms were small than expected

Only the locatiion

I recently concluded my stay at a hotel with subpar customer service. Despite having requested a late check-out, which was confirmed during the booking process, I was unexpectedly asked to vacate the premises. The breakfast experience was disappointing, featuring stale food and impolite waitstaff lacking basic courtesy. Furthermore, the hotel claimed to provide in-room WIFI, but unfortunately, this service was nonexistent. Overall, my experience was marred by the hotel's poor customer service and unmet expectations in various aspects.