Reviews of Ngong Hills Hotel 3 stars
Ngong Road, 00100 Nairobi, Kenya
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBed, food, staff
Dear Panteleimon, Thank you so much for your kind words! We're delighted to hear you enjoyed the bed, food, and service from our staff. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm Regards, H.M Management.
Dear Panteleimon, Thank you so much for your kind words! We're delighted to hear you enjoyed the bed, food, and service from our staff. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm Regards, H.… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewClean and modern with good staff.
Takes a long time for the hot water to reach the shower.
Dear David, Thanks for the kind words! We're happy you enjoyed your stay. We've noted the hot water issue and are already working on a fix to improve future experiences. Warm Regards, H.M Management.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewthe staff are nice, and the room was clean. Good place to disconnect as the internet is very poor.
there was basically no internet in my room, which is annoying. The bathroom needs renovation.
Dear Hiba, Thanks for the feedback! Glad you enjoyed the staff and room. Sorry about the internet and bathroom appreciate you bringing it to our attention. Regards, Management.
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThe hotel is clean and centrally located so it's easy to access various attraction sites. The staff were lovely and very accommodating of our needs. Will definitely visit again.
The Wi-Fi was a little slow sometimes and hopefully in the future they could add a drinking chocolate option in the rooms but other than that everything else was exceptionally good.
Dear Liz, Thank you for the kind words! We're so glad you enjoyed the location, cleanliness, and our team’s hospitality. We appreciate the suggestions on Wi-Fi and drinking chocolate definitely noted for future improvements. Looking forward to welcoming you again! Regards, Management.
Dear Liz, Thank you for the kind words! We're so glad you enjoyed the location, cleanliness, and our team’s hospitality. We appreciate the suggestions on Wi-Fi and drinking chocolate definitely noted for future improvements. Looking for… Show more
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewWifi was not reliable
Dear Ike, Thanks for your feedback! The Wi-Fi issue has been resolved to ensure better reliability. We appreciate you letting us know and hope to welcome you back soon! Kind Regards, Management.
Reviewed: 11 March 2025 · Stayed in December 2024
Verified reviewThe staff were absolutely amazing, so helpful and accommodating. The value for money is insane! The location great, the rooms were very comfortable and pleasant. We had a family connecting room. We also loved the buffet breakfast!!!
The bathrooms were poor and in desperate need of updating. Fixtures were falling apart and the sinks would flood so poor drainage.
Dear Jaina, Thank you so much for your wonderful feedback! We're delighted to hear you enjoyed our staff, location, comfortable rooms, and breakfast. The bathroom fixtures and drainage issues have already been resolved. We look forward to welcoming your family back soon! Best Regards H.M Management.
Dear Jaina, Thank you so much for your wonderful feedback! We're delighted to hear you enjoyed our staff, location, comfortable rooms, and breakfast. The bathroom fixtures and drainage issues have already been resolved. We look forward … Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewNothing particularly apart from good staff and the band
Old and not clean
Dear Kanyoonzi, Thank you for your feedback. We're glad you enjoyed the staff and the band. We're also pleased to let you know the cleanliness concerns have already been resolved. We hope to welcome you back for an even better experience soon. Warm regards H.M Management
Dear Kanyoonzi, Thank you for your feedback. We're glad you enjoyed the staff and the band. We're also pleased to let you know the cleanliness concerns have already been resolved. We hope to welcome you back for an even better expe… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in December 2024
Verified reviewReviewed: 18 February 2025 · Stayed in December 2024
Verified reviewFriendly staff, delicious breakfast, conveniently located to different shopping malls, free parking, comfortable, excellent value for money
Dear Blom, Thank you so much for your kind words! We're thrilled to hear you enjoyed our friendly staff, delicious breakfast, convenient location, and all the added comforts. It’s wonderful to know you found great value in your stay. We look forward to welcoming you back soon! Warm regards H.M Management.
Dear Blom, Thank you so much for your kind words! We're thrilled to hear you enjoyed our friendly staff, delicious breakfast, convenient location, and all the added comforts. It’s wonderful to know you found great value in your stay. We… Show more
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewLocation
Noise travelled between rooms and very noisy people in the corridor
Dear Bashair Ahmed, Thank you for your feedback. While we're happy you liked the location, we're sorry about the noise issues you experienced. We’ve already taken steps to better manage noise and ensure all guests enjoy a peaceful stay. We hope to welcome you back soon! Best regards, H.M Management
Dear Bashair Ahmed, Thank you for your feedback. While we're happy you liked the location, we're sorry about the noise issues you experienced. We’ve already taken steps to better manage noise and ensure all guests enjoy a peaceful s… Show more
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewNone.
It's my belief this hotel is run by Crooks & Thieves whose aim is to steal from customers! As a result of my experience, I am deeply dissatisfied with the service provided and feel compelled to share my experience with others as a cautionary tale.
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in December 2024
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewThis hotel blew me away. After spending 3 weeks in Europe, we arrived in Kenya for a 24-hour layover; this hotel was our oasis before our flight back home to Cape Town. The staff was terrific; they were helpful, kind, and accommodating. The breakfast was incredible, fresh and tasty. The rooms we had were clean and comfortable, and exceeded our expectations.
I was not there long enough to find any faults. That said, even if we were there a week, I doubt I'd find any faults.
Dear Shane, Thank you for your wonderful feedback! We’re glad we could make your layover comfortable and memorable. We look forward to welcoming you back soon! Warm Regards, H.M Management.
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewVery good location. Nice staff
Dear Azim, Thank you for your wonderful review! We're so glad to hear that you had a great experience with us. It's always a pleasure to welcome you to Ngong Hills Hotel, and we truly appreciate your kind words about our staff. We look forward to hosting you again on your next visit to Nairobi! Warm regards Samuel Mbugua Front Office Executive
Dear Azim, Thank you for your wonderful review! We're so glad to hear that you had a great experience with us. It's always a pleasure to welcome you to Ngong Hills Hotel, and we truly appreciate your kind words about our staff.… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewIt was very friendly, clean and helpful
It was all positive no negative feedback
Dear Nirajbala, Thank you for your wonderful review! We're so glad to hear that you had a great experience with us. It's always a pleasure to welcome you to Ngong Hills Hotel, and we truly appreciate your kind words about our staff and services offered. We look forward to hosting you again on your next visit to Nairobi! Warm regards Samuel Mbugua Front Office Executive
Dear Nirajbala, Thank you for your wonderful review! We're so glad to hear that you had a great experience with us. It's always a pleasure to welcome you to Ngong Hills Hotel, and we truly appreciate your kind words about our s… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewThe breakfast was amazing and good value. The staff were friendly. The rooms were pleasant though the bathrooms were poor as the toilets wouldn't flush, sink wouldn't drain, parts of the shower falling apart. The location is great.
The bathrooms are in great need of an upgrade since they're dire
Dear Jaina, Thank you for your wonderful review! We're so glad to hear that you had a great experience with us. It's always a pleasure to welcome you to Ngong Hills Hotel, and we truly appreciate your kind words about our staff and services offered. However we have noted your concern on facilities that need to be given an upgrade and i want to assure you that we will look into the issues raised so you and all our guests can have a great experience once again in your future visits. We look forward to hosting you again on your next visit to Nairobi! Warm regards Samuel Mbugua Front Office Executive
Dear Jaina, Thank you for your wonderful review! We're so glad to hear that you had a great experience with us. It's always a pleasure to welcome you to Ngong Hills Hotel, and we truly appreciate your kind words about our staff… Show more