It is too good to be true 😅

Super clean and reserved environment! Great staffs and customer service too. I was offered two complementary drinks upon my arrival. Also, the rooms had a lot of junk food in it and also, they have really great and tasty meals. I was also taken to the forest reserve with the hotel’s conceirge service for free. Would definitely be going back!

Stayed in June 2025

There was noise from other rooms. Our first room was above the restaurant and it was difficult to sleep due to the noise. This was raised with the duty manager and we were given another upgraded room. There was still some noise from adjoining rooms due to the sliding cupboard doors.

The staff were professional, polite friendly and attentive. Any issues were quickly addressed. The room were well equipped and were of good size.

Stayed in August 2025

The hotel is perfect for a stacation. Was told spa will be opened soon.

Stayed in August 2025

The pool was not heated and very cold and there was not enough lighting in the bedrooms - too dark for anything

It was very modern, nice and comfortable with good facilities and a beautiful setting We also had great service from Agnes on reception who went above and beyond for us

Stayed in August 2025

1. Mix up with the check in process… we were a family they promised us to be on same floor but we ended up on different floors thus movement to each others room and access to lifts was an issue. 2. The traffic for non residents is massive 3. The pool I think is for optics because restaurants tables are set up right next to the pool. So the waiter kept telling us to swim ‘slowly’ not to inconvenience because people are having their meals😏😏. Suggestion is the set up next to the pool should be after 6pm when the pool is closed for use.

Very modern and housekeeping on top notch! Basically very beautiful. There is a lady called Janet at the 3rd floor restaurant she is exceptional even with kids!!!

Stayed in August 2025

When we visited the spa was not available; it would be great to have access to a jacuzzi/steam room alongside the pool.

The hotel is exceeded expectations - excellent rooms, service, and facilities. We loved the breakfast and also made use of the gym and restaurant.

Stayed in July 2025

Nothing

Everything was at the highest possible level, every detail, every service. Excellent breakfast. Always smiling staff who are always there when you need them. The complex of the hotel with all its passages and elevators. Beautiful rooms surrounded by greenery that provide you with a wonderful dream. Until now, I have never had a problem writing a few words about my hotel stays, but this time it is really difficult for me to find the words to describe the excellence that this hotel provides together with the staff.

Stayed in July 2025

layout of the hotel is confusing, it's a bit of a labyrinth with insufficient signings, and the spa (for which there are signs) doesn't exist yet.

Design / Styling, staff, breakfast buffet

Stayed in July 2025

Shower water pressure was too low and super modern shower mixer was complicated to operate - sometimes the traditional is better than the modern

Clean, modern, and luxurious. Phenomenal breakfast too!

Stayed in July 2025

Nothing

Bedroom

Stayed in June 2025

Property were clean and and staff was helpful.

Stayed in July 2025

No staff leadership to alleviate getting lost on first night in property. No greeting at scheduled arrival. No staff available for support after 3pm

The property and amenities

Stayed in June 2025

Nothing.

This hotel is one of the best hotels I have stayed in in my life! True 5 stars!

Stayed in June 2025

Logistic inside a little bit complicated. No balcony at room.

Very nice and various breakfasts from the menu. Very friendly people at restaurant. Rooms with good planing and nice bathroom. Gym is absolutely amazing with super machines - it's pleasure to workout there.

Stayed in June 2025

They were exceptional in that they upgraded our room for our wedding night and had a great set up in the room to make the night special.

Stayed in June 2025

Nothing comes to mind. outstanding in all respects.

Excellent range of options in the restaurant - both hot and cold food. excellent ambience and service in the restaurant from all staff members

Stayed in June 2025

Room service served in take away cartons. Looked very cheap. Pool is not really usable - its just for show.

Nice rooms, good restaurants and bars. Nice location.

Stayed in June 2025

Ate at upepo restaurant and was served with a used glass!!! Only realized this a few sips in when I wondered why my water tasted off. Dealt with mouth ulcers for over week after check out. Had to see a doctor Coz they stayed too long and my gums were in pain. Also I was mentally off Coz "whose glass was that? Were they sick? What did I ingest"?? They were apologetic and on checkout was advised I'd have someone call me. No one did (I write this about two weeks post check out)

The property is beautiful 💜💕, staff are awesome and generally the place is worth the stay. Overall my stay was good. Just one hiccup that I've highlighted on the next section. Ps. They upgraded my room Coz it was my birthday. That was kind. They are also very responsive on this app.. Some. Hotels take a while.

Stayed in May 2025

Nothing

The ambience Impeccable Food was delicious & staff quite friendly

Stayed in May 2025

The pool was at the centre of everything and very little poolside space

Beautiful location with amazing and friendly staff

Stayed in May 2025

Everything seems okay

breakfast was fine

Stayed in May 2025

breakfast rooms food generally

Stayed in April 2025

Like a maze confusing

Fantastic modern property

Stayed in May 2025

Nothing, but would have loved to visit the spa (under construction).

A safe haven in the lush part of Nairobi. Quiet, comfortable, and cool. There was no real need to leave the place. A great gym, pool and two restaurants serving delicious food. Great decor, in particular in the downstairs bar from Upepo restaurant. Absolutely fabulous!

Stayed in April 2025