Reviews of Kwetu Nairobi, Curio Collection By Hilton 5 stars
Peponi Road , 00100 Nairobi, Kenya
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewCleanness was superb ,close location to Nairobi city , meals were ok
The fact that they had to tell me to pay for breakfast
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewSuper clean and reserved environment! Great staffs and customer service too. I was offered two complementary drinks upon my arrival. Also, the rooms had a lot of junk food in it and also, they have really great and tasty meals. I was also taken to the forest reserve with the hotel’s conceirge service for free. Would definitely be going back!
It is too good to be true 😅
Dear Lee, What a joy to read your review! Thank you for rating us a perfect 10! We are so glad to know you felt right at home with us and enjoyed the little touches, from the welcome drinks to the forest reserve experience. It is wonderful that our team, the meals, and the overall atmosphere made such a lasting impression. Your kind words truly encourage us, and we can’t wait to welcome you back for another “too good to be true” stay! Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Lee, What a joy to read your review! Thank you for rating us a perfect 10! We are so glad to know you felt right at home with us and enjoyed the little touches, from the welcome drinks to the forest reserve experience. It is wonderfu… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLoved everything about Kwetu. The aesthetics, treatment, staff, accommodation and food. We celebrated my father’s 90th birthday and the staff went out of their way to accommodate us. I highly recommend, and will definitely be returning
Dear Guest, Thank you so much for sharing this wonderful feedback with us. We are truly honored that you chose Kwetu to celebrate such a special milestone, your father’s 90th birthday. Moments like these mean the world to us, and we are delighted to know that our team could make it memorable for you and your family. Your kind words about the aesthetics, service, and food warm our hearts, and we look forward to welcoming you back for more cherished occasions. With our very best wishes to you and your family, Kwetu Nairobi, Curio Collection by Hilton
Dear Guest, Thank you so much for sharing this wonderful feedback with us. We are truly honored that you chose Kwetu to celebrate such a special milestone, your father’s 90th birthday. Moments like these mean the world to us, and we are de… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff were professional, polite friendly and attentive. Any issues were quickly addressed. The room were well equipped and were of good size.
There was noise from other rooms. Our first room was above the restaurant and it was difficult to sleep due to the noise. This was raised with the duty manager and we were given another upgraded room. There was still some noise from adjoining rooms due to the sliding cupboard doors.
Dear Mankoo, Thank you for sharing such thoughtful feedback about your recent stay. We are happy to hear you found our team professional, polite, and attentive, and that you appreciated the comfort and size of our rooms. At the same time, I am very sorry for the noise disturbances you encountered. I am glad our duty manager could support with a room change, but I truly regret that this did not fully resolve the issue. Please know that we are reviewing this matter carefully, as restful sleep is such an important part of every stay. Your feedback helps us improve, and we would love the chance to welcome you back for a more peaceful experience. Warm regards Kwetu Nairobi, Curio Collection by Hilton
Dear Mankoo, Thank you for sharing such thoughtful feedback about your recent stay. We are happy to hear you found our team professional, polite, and attentive, and that you appreciated the comfort and size of our rooms. At the same time, … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel is perfect for a stacation. Was told spa will be opened soon.
Dear Irene, Thank you for choosing Kwetu Nairobi for your staycation and for your kind words about our team, cleanliness, and overall comfort. We’re delighted you felt at home with us. We appreciate your feedback on the room features, and we will continue working to make each stay even more enjoyable. We look forward to welcoming you back soon. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Irene, Thank you for choosing Kwetu Nairobi for your staycation and for your kind words about our team, cleanliness, and overall comfort. We’re delighted you felt at home with us. We appreciate your feedback on the room features, and… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThis hotel is full of misinformation and outright lies. From the moment you arrive, nothing matches what was promised they mislead guests with false advertising, exaggerated descriptions, and empty promises. The staff is either poorly trained or deliberately dishonest, and any attempt to get clear answers is met with evasions or rudeness. I felt deceived from start to finish. Absolutely unacceptable experience avoid this place at all costs. Zero service!!!!!!!!
This hotel is full of misinformation and outright lies. From the moment you arrive, nothing matches what was promised they mislead guests with false advertising, exaggerated descriptions, and empty promises. The staff is either poorly trained or deliberately dishonest, and any attempt to get clear answers is met with evasions or rudeness. I felt deceived from start to finish. Absolutely unacceptable experience avoid this place at all costs. Zero service!!!!!!
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations. Please know that we are committed to warm and genuine service, and we are sorry if any of our interactions came across as less than welcoming. This is never our intention. Your comments are quite broad and, unfortunately, do not provide us with specific details that would allow us to investigate or take corrective action. We encourage all guests to raise any concerns during their stay so that our team can address them promptly. Something we were unfortunately not given the chance to do here. We take pride in being transparent in our communication and in delivering the experiences we promise, as reflected in the many positive reviews we receive. While it is difficult to follow up further without guest details, we remain committed to genuine service and honest hospitality, and we would welcome the opportunity to discuss your stay should you wish to reach out directly. For future guests, we warmly invite you to experience Kwetu Nairobi firsthand. A place where authenticity meets comfort, and where our team takes pride in creating memorable stays, as reflected in the many positive reviews we continue to receive. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations. Please know that we are committed to warm and genuine service, and we are sorry if any of ou… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewIt was very modern, nice and comfortable with good facilities and a beautiful setting We also had great service from Agnes on reception who went above and beyond for us
The pool was not heated and very cold and there was not enough lighting in the bedrooms - too dark for anything
Dear Donald, Thank you for your glowing feedback and perfect scores across so many areas. It truly means a lot to our team. We are delighted to hear that you enjoyed our modern design, beautiful setting, and the comfort of our facilities. Agnes will be especially pleased to know her attentive service stood out to you. We appreciate your constructive comments regarding the pool temperature and lighting in the bedrooms. Your observations are valuable, and we will review these points with our management team to explore possible improvements for future stays. We hope to welcome you back soon for another memorable visit at Kwetu Nairobi. Warm regards, Kwetu Nairobi, Curio Collection by Hilton Our Place, Your Home
Dear Donald, Thank you for your glowing feedback and perfect scores across so many areas. It truly means a lot to our team. We are delighted to hear that you enjoyed our modern design, beautiful setting, and the comfort of our facilities. … Show more
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewStaff were rude
Dear Amina, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, particularly in your interactions with our team. At Kwetu Nairobi, we pride ourselves on creating warm, respectful, and memorable stays for all guests. During your visit, our team extended several courtesies, including a complimentary airport transfer and a late checkout, in an effort to ensure your comfort and convenience. While we understand that experiences can be personal and subjective, it is disheartening to learn that these efforts did not come through as intended. We also wish to acknowledge that our team members are trained to maintain professionalism at all times, even in challenging situations, and we remain committed to a culture of mutual respect between guests and staff. Your feedback has been shared with our management team for review, and we will continue to refine our service to ensure we meet the high standards we set for ourselves. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Amina, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, particularly in your interactions with our team. At Kwetu Nairobi, we pride ourselves on creating war… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewVery modern and housekeeping on top notch! Basically very beautiful. There is a lady called Janet at the 3rd floor restaurant she is exceptional even with kids!!!
1. Mix up with the check in process… we were a family they promised us to be on same floor but we ended up on different floors thus movement to each others room and access to lifts was an issue. 2. The traffic for non residents is massive 3. The pool I think is for optics because restaurants tables are set up right next to the pool. So the waiter kept telling us to swim ‘slowly’ not to inconvenience because people are having their meals😏😏. Suggestion is the set up next to the pool should be after 6pm when the pool is closed for use.
Dear Roda, Thank you so much for taking the time to share your experience with us. We are glad to hear that you appreciated the modern design of our spaces, the cleanliness, and our dedicated housekeeping team. Your kind mention of Janet at the 3rd floor restaurant has truly made our day! We will be sure to share your lovely words with her. That said, we sincerely regret the challenges you encountered during your stay. We understand the importance of families staying on the same floor, and we apologize for the inconvenience caused by the room allocation and lift access limitations. Please be assured that we are actively reviewing our check-in coordination to ensure this doesn’t happen again. Your feedback on the poolside setup is also very valuable. We are currently exploring ways to enhance this area so that both swimmers and diners can enjoy their time without compromise. Your suggestion on timing is appreciated and will be taken into serious consideration. Thank you once again for choosing Kwetu Nairobi. We hope to welcome you and your family back with a smoother and even more enjoyable experience next time. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Roda, Thank you so much for taking the time to share your experience with us. We are glad to hear that you appreciated the modern design of our spaces, the cleanliness, and our dedicated housekeeping team. Your kind mention of Janet a… Show more
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe hotel is exceeded expectations - excellent rooms, service, and facilities. We loved the breakfast and also made use of the gym and restaurant.
When we visited the spa was not available; it would be great to have access to a jacuzzi/steam room alongside the pool.
Dear Layal, Thank you so much for taking the time to share your experience with us. We are delighted to hear that your stay at Kwetu Nairobi exceeded your expectations, from the rooms and service to our facilities and breakfast offerings! We truly appreciate your feedback regarding the spa and wellness amenities. While our spa is not yet open, plans are well underway, and your suggestion to include features like a jacuzzi and steam room is invaluable as we work to create a complete relaxation experience for our guests. It was a pleasure having you with us, and we hope to welcome you back again soon, perhaps for a wellness retreat next time! Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Layal, Thank you so much for taking the time to share your experience with us. We are delighted to hear that your stay at Kwetu Nairobi exceeded your expectations, from the rooms and service to our facilities and breakfast offerings! … Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewEverything was at the highest possible level, every detail, every service. Excellent breakfast. Always smiling staff who are always there when you need them. The complex of the hotel with all its passages and elevators. Beautiful rooms surrounded by greenery that provide you with a wonderful dream. Until now, I have never had a problem writing a few words about my hotel stays, but this time it is really difficult for me to find the words to describe the excellence that this hotel provides together with the staff.
Nothing
Dear Faruk, Wow! What an incredibly heartfelt message! We are truly honoured by your kind words and thrilled that your experience at Kwetu Nairobi exceeded your expectations in every way. Your appreciation for the little details, the ambiance, our breakfast, and most of all, our always-smiling team, means the world to us. It is guests like you who inspire us to keep raising the bar. We are delighted that you experienced the magic of Kwetu and the serenity of our lush surroundings, a true "home away from home." Whenever your travels bring you back to Kenya, we will be right here waiting to welcome you again. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Faruk, Wow! What an incredibly heartfelt message! We are truly honoured by your kind words and thrilled that your experience at Kwetu Nairobi exceeded your expectations in every way. Your appreciation for the little details, the ambi… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewDesign / Styling, staff, breakfast buffet
layout of the hotel is confusing, it's a bit of a labyrinth with insufficient signings, and the spa (for which there are signs) doesn't exist yet.
Dear Gerald, Thank you for your kind review and for rating your experience so highly. We are thrilled to hear that you enjoyed the design and styling of the hotel, the breakfast buffet, and the hospitality from our team. It is always our goal to create a calm and welcoming refuge for our guests. We also appreciate your honest feedback regarding the layout and signage. With our unique design spread across multiple blocks, we understand it can feel a bit like a labyrinth at times. We are actively working on clearer wayfinding solutions, and your comment helps reinforce just how important that is. As for the spa, you are absolutely right. While it is not yet operational, it is in the pipeline, and we are excited about what’s to come. Thank you again for choosing Kwetu Nairobi. We hope to welcome you back for an even smoother and more relaxing stay in the near future. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Gerald, Thank you for your kind review and for rating your experience so highly. We are thrilled to hear that you enjoyed the design and styling of the hotel, the breakfast buffet, and the hospitality from our team. It is always our g… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewClean, modern, and luxurious. Phenomenal breakfast too!
Shower water pressure was too low and super modern shower mixer was complicated to operate - sometimes the traditional is better than the modern
Dear Andrei, Thank you so much for your glowing review and for rating so many aspects of your stay a perfect 10! We are delighted that you found our hotel clean, modern, and luxurious, and that you enjoyed the breakfast experience as well. We also appreciate your honest feedback on the shower. Your point is well taken, and we are already reviewing ways to improve both functionality and guest comfort in that area. It was a pleasure having you with us, and we hope to welcome you back on your next visit to Nairobi, whether for business or a quick escape. Warm regards, Kwetu Nairobi, Curio Collection by Hilton
Dear Andrei, Thank you so much for your glowing review and for rating so many aspects of your stay a perfect 10! We are delighted that you found our hotel clean, modern, and luxurious, and that you enjoyed the breakfast experience as well.… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified review