The bathrooms are a bit dated.

Great place, amazing location overlooking the water hole, must visit to experience the wildlife!

Stayed in August 2025

Amazing location

Stayed in July 2025

Unfortunately the swimming pool is being renovated at the moment so was out of service.

Great location with views over the watering hole which had lots of visitors. I was able to arrange a birthday cake for my husband which was presented with amazing singing of Hakuna Matata.

Stayed in July 2025

Spa closed two days I was there.

The animals come to you! No need to sit on rough roads for hours. Sit on the deck or have dinner or from your balcony watch the passing parade of lots of different animals. Staff great too.

Stayed in June 2025

That we couldn’t stay longer! The pool might take a renovation as tiles need some work. But this doesn’t detract from the place. The NP roads in are in poor condition. Some tarmac to the gate would be helpful

This lodge makes safari so easy - the animals come to you! Over our stay we saw LOTS of gazelle waterbuck elephant giraffe wildebeest zebra eland warthog buffalo hyena jackal birds and even a lion with cubs on the last night.All from the comfort of our dinner table or our room balcony. Staff professional and friendly. Rooms a good size and balcony a great view spot.Pool area peaceful

Stayed in June 2025

Nothing, it was absolutely perfect and magical!

It was the best hotel experience in my whole life! Safari taken to a new level of comfort - when animals come right to you. We saw all kind of animals coming to the lake - zebras, antipopes, elephants, buffalo, giraffes, monkeys, even a lioness! All from the comfort of our balcony and the restaurant. We have been so amazed! Cherry on top, one evening we heard and then saw an elephant eating a bush right under our balcony. Also, this is one of the most comfortable hotels/safari experiences to get to from Nairobi. We took a luxurious train from Nairobi Terminus (about 3 hours), and then 1 hour hotel shuttle through the park. Staff, food, rooms, amenities - everything was on top. Thank you so much for this beautiful weekend, one of the best in my life!

Stayed in May 2025

Did hace a fan.

location is 10/10, service 10/10.

Stayed in May 2025

Was one of the best places I visited in Kenya . Good food, massage , amazing unforgettable view . I love this place a lot!

Stayed in March 2025

The Serena group should definitely de-centralize the customer communication. We asked for a transfer from our previous resort and never got a concrete answer.

This resort has been probably the best one on our whole 2 weeks trip in Kenya. The rooms are spacious, all the staff is absolutely professional but nevertheless kind and friendly. We fully enjoyed our stay at Kilaguni... the room, the pool and expecially the restaurant with its magnificent view of the two potholes.

Stayed in March 2025

Small swimming pool Architecture not as original as other Serena hotels we visited Food OKish

The exceptional view on the pond within the park from the lobby/restaurant enabling a view on the wildlife by night (elephants, zebra, hippos, hyenaes, gnou, marabou stork,..)

Stayed in April 2025

They initially charged my credit card twice but replied within 24 hours and fixedd their mistake - very professional group to interact with.

The location is awesome - sitting on the deck with a view of the waterholes while elephants, zebra, wildebeest, hyenas, etc drink below with kilimanjaro in the background could not be better. The rooms are good, the pool is nice (you can do some birdwatching there), food is ok. The staff are really good.

Stayed in March 2025

Drinks and water overpriced

Amazing spot, all the animals at the waterhole and elephants visiting at night! The food and service great

Stayed in March 2025

nothing

this place is THE place where to stay in Tsavo West, that's it. stop searching around. everything is awesome. they also gave us a free upgrade in one of their terrific suites: just one word...wow!

Stayed in January 2025

Nothing

The property was clean,the rooms had a really good view of the hills and watering hole.

Stayed in December 2024

Very expensive, but still worth it.

Incredible location, setup and staff. This place is unique.

Stayed in August 2024

The staff was very nice but a bit chaotic.

The view on the waterpool was fantastic.

Stayed in September 2024

The food could be better, or more adjusted to westerners/europeans, meaning we found limited dishes matching our taste (sufficient though) since there was not great variety either.

The location was exquisite, just in front of a water hole, where animals come all day (and night) to drink water. It was the best hotel we stayed during our safari, with big rooms and comfortable beds, overlooking the water hole (some rooms, at least). Best lobby and bar/restaurant as well, also overlooking the water hole. Tsavo West is very scenic but it’s a bit difficult to spot animals because of the dense bush forest, however you can spot them at the hotel/water hole.

Stayed in August 2024

Bats in the "ventilation space" between the balcony and the room. They don´t come in of course, but you hear them at night and they poop that fall on the floor/balcony. You don´t want have them there or to step in the poop when bats carry a variety of viruses.

Awesome place, even if you before you arrive have read good reviews about Serena Kilaguni, it will still surprises you! If you are a person that hesitate to go on a game drive (for example, due to medical problems, etc), you have them all here - the animals of Africa - and don´t have to leave the lodge. (but I recommend a game drive, of course) At breakfast, at lunch, at dinner you sit and take in the scenery of Tsavo. Awesome moment to see a big tusker (elephant) come by and have a drink ´with us´ at the water hole during dinner!. Good service, nice personell, very nice rooms towards the water hole, good food. Easy to book a game drive on site (don´t have to prebook). Pricewothy (at least the first week in june)

Stayed in June 2024

Rooms felt a bit warn out.

The lodge is located in a very beautiful place and has amazing views from the dining area.

Stayed in June 2024

The entry to the park we had to pay( to days entry) because we booked 2 days !!! We entered once and paid twice!!

The staff are very kind and helpful 🙂

Stayed in April 2024

Na

The location and the extremely well cared compound. Staff are extremely welcoming and caring. The view from the restaurant.

Stayed in March 2024

Packed lunch was poor

Great staff great waterholes with amazing wildlife

Stayed in February 2024

It would have been useful to have been told that I needed to purchase a pass to get into the Reserve, as would have made entry into the park a little smoother,

Absolutely everything was perfect. I visited at the end of a few weeks travelling, and was here to relax. I mostly spent my time on my balcony watching wildlife pass me by! It was absolutely perfect! So calm and relaxing, and just so surreal to see an elephant as you're sipping a g&t!!! The food was great, and all the staff were so attentive (special thanks to David K for giving me the perfect table at dinner!).I did 2 game drives, and although we didn't see too much, there was always something that made it special.

Stayed in February 2024

No hot water

The view!

Stayed in February 2024

Too much insects in the evening. A moschito net would be good against them. No aircondition in the rooms.

Perfect location with an amazing view to the nature. The water hole in front of the lodge was always full of animals. Very kind and polite staff. Our favorite waitress was the beautiful Liliana! Thanks her for taking care of us!

Stayed in January 2024