Reviews of Hotel Kepler 3 stars
Airport North Road, Nairobi, JKIA, 00100 Nairobi, Kenya
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewAll okay
No lift Hotel start from 3 floor, our room was 4th floor. without lift its dificult to carry baggage.
Dear Ali, Thank you so much for your kind review and for choosing to stay with us. We’re truly delighted to hear that you enjoyed your experience at Hotel Kepler and appreciate the time you took to share your feedback. We also want to sincerely acknowledge your comment regarding the absence of a lift. We completely understand how important this feature can be, especially for guests with mobility needs or heavy luggage. Please rest assured that this is a matter we are actively looking into as we plan future improvements to our facilities. In the meantime, our team is always more than happy to assist with luggage or anything else to make your stay as comfortable as possible. Your feedback helps us grow, and your satisfaction encourages us to do even better. We hope to welcome you back soon and perhaps next time, with even more to offer. Warm regard, Musau Eunice Hotel Kepler – Customer Service Team
Dear Ali, Thank you so much for your kind review and for choosing to stay with us. We’re truly delighted to hear that you enjoyed your experience at Hotel Kepler and appreciate the time you took to share your feedback. We also want to since… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewVery basic but clean, comfortable bed and friendly staff.
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and value your opinion. We’re glad you chose to stay with us, and while we’re pleased that certain aspects of your experience met your expectations, we’re also mindful that there’s room for us to improve. Your insights help us understand where we can do better and enhance the overall guest experience. If you have any specific suggestions or details you’d like to share, we’d love to hear them your comfort and satisfaction are very important to us. We hope to have the opportunity to welcome you back again and offer you an even better stay. Warm regards, Eunice micheal front desk Hotel kepler
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and value your opinion. We’re glad you chose to stay with us, and while we’re pleased that certain aspects of your experience met your expectati… Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThe staff treats you like a friend and helps you with everything you need. The bed was supercomfy with mosquito net and the bathroom clean. The view from the hotel down to the street is amazing to do some people-watching.
Don't look at the building from outside. From inside it looks better!
Thank you so much for your kind words. We truly appreciate you taking the time to share your positive experience with us. It means a lot to our team, and we’re so glad to hear that we met your expectations. We look forward to serving you again in the future.
Thank you so much for your kind words. We truly appreciate you taking the time to share your positive experience with us. It means a lot to our team, and we’re so glad to hear that we met your expectations. We look forward to serving you a… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewThe friendly staff especially Mr Leonard & Miss Eunice. The hotel is conveniently situated
Dear :Ndaru Thank you for taking the time to share your review! We’re delighted to hear that you appreciated our friendly staff, especially Mr. Leonard and Miss Eunice, as well as our convenient location. Providing excellent service is our top priority, and your kind words motivate us to do even better. We also appreciate your feedback on cleanliness, facilities, and value for money. We continuously strive to enhance our guests’ experience, and your insights help us improve. We look forward to welcoming you back to Hotel Kepler for another enjoyable stay! Best regards, Eunice Musau Front Desk Manager Hotel Kepler
Dear :Ndaru Thank you for taking the time to share your review! We’re delighted to hear that you appreciated our friendly staff, especially Mr. Leonard and Miss Eunice, as well as our convenient location. Providing excellent service is our … Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThey had room attendance and service at a call.
Nothing
Dear Akhusama, Thank you for your fantastic review and for choosing Hotel Kepler, the best stay near Jomo Kenyatta International Airport. We are thrilled to hear that you had a 10/10 experience with our friendly staff, spotless cleanliness, and unbeatable location. We’re glad you appreciated our room service and on-call assistance, ensuring a seamless and comfortable stay. Your feedback on facilities is valuable, and we’ll continue improving to enhance our guests’ experience. We look forward to welcoming you back for another top-rated hotel stay near Nairobi Airport Best regards, Eunice Musau Front Desk Manager Hotel Kepler – Your Comfort, Our Priority
Dear Akhusama, Thank you for your fantastic review and for choosing Hotel Kepler, the best stay near Jomo Kenyatta International Airport. We are thrilled to hear that you had a 10/10 experience with our friendly staff, spotless clean… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewWhat stood out to me most was the staff who were incredibly welcoming and went above and beyond to ensure we had a great stay I loved the hotels prime location, it was just few kilometres away from the Airport The rooms were exceptionally clean and well -maintained,with a very comfortable bed and high-quality linens
The elevator had a mechanical problem so we had to use the stairs
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewI salute the entire kepler staffs they are welcoming..the rooms are clean well equipment . It is located near to the airport😊
Nothing
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewI needed a room near the airport as my luggage was 24 hours late. It's a cheap hotel with lots of traffic outside it served my purpose, it's ok for the price
Better sound proofing and maybe tinted windows to block the light pollution.
Dear Sebastian, Thank you for taking the time to share your feedback. We’re glad to hear that our convenient location near Jomo Kenyatta International Airport met your needs during your stay. We also appreciate your positive rating on value for money and our affordable accommodation options. We acknowledge your concerns regarding soundproofing and light pollution, and we’ll explore ways to enhance the comfort of our rooms. Your suggestions are valuable as we continue improving our guests’ experience. We hope to welcome you back for an even better stay in the future. Best regards, Eunice Musau Front Desk Manager Hotel Kepler – Affordable Comfort Near Nairobi Airport
Dear Sebastian, Thank you for taking the time to share your feedback. We’re glad to hear that our convenient location near Jomo Kenyatta International Airport met your needs during your stay. We also appreciate your positive rating on v… Show more
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewN̈A
No water for 15hrs no internet for 13 hrs
Dear cainos, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding water and internet during your stay. This is not the standard we strive to maintain, and we truly regret falling short of your expectations. Please be assured that we have taken your concerns seriously and are actively working to resolve these issues to ensure a much better experience for all our guests moving forward. We value your feedback, and we hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay.
Dear cainos, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding water and internet during your stay. This is not the standard we strive to maintain, and we truly reg… Show more
Reviewed: 10 January 2024 · Stayed in December 2023
Verified reviewThe staff were nice and welcoming.
The location seemed a little ghetto for me.
Reviewed: 8 January 2024 · Stayed in November 2023
Verified reviewNothing
Very noisy place
Reviewed: 8 December 2023 · Stayed in December 2023
Verified reviewIt was a great place i loved it.
Not applicable
Reviewed: 8 December 2023 · Stayed in December 2023
Verified reviewI would highly recommend Hotel Kepler to anyone looking for a convenient and comfortable place to stay near Jomo Kenyatta International Airport. The hotel offers excellent value for money, and the staff are friendly and helpful.
Nothing
Reviewed: 8 December 2023 · Stayed in December 2023
Verified reviewThe place is near the airport and has friendly staff
Nothing
Reviewed: 7 December 2023 · Stayed in December 2023
Verified reviewReviewed: 24 November 2023 · Stayed in November 2023
Verified reviewReviewed: 13 November 2023 · Stayed in November 2023
Verified reviewThe staff were very nice. The location is great for shopping. It's one of the closest hotels to the Nairobi Mombasa Terminus station. Comfortable stay. Was worried it would be lpid with the club below, but it was okay.
Umm, it didn't have a toilet seat on the toilet, which from the response from staff didn't seem like a rarity at the hotel (!) The kindly got someone to install one for us immediately, thank God. Also, it's like 7 flights of stairs to get there, so wouldn't recommend if travelling with heavy suitcases.
Reviewed: 6 November 2023 · Stayed in November 2023
Verified reviewIt was a nice breakfast and the location is near the airport.
Nothing
Reviewed: 2 November 2023 · Stayed in November 2023
Verified reviewThe value of money can be seen. Amazing services offered
Nothing
Reviewed: 31 October 2023 · Stayed in October 2023
Verified reviewIt was such a nice place.
Nothing 😒