Reviews of JW Marriott Hotel Nairobi 5 stars
Chiromo Lane, Westlands, Nairobi, Kenya
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewCentral location, excellent. Breakfast options wonderful. Staff interactions very good.
Finding that the cost of our stay was $100 more than advertised on Booking.com. I tried explaining this to Anthony at Reception and all he could do was say that the Booking.com App had the same $369 rate. As we were checking in the online rate at Booking.com was $90 lower than what they were offering. Needless to say that was unpleasant and disappointing.
Dear David, Thank you for taking the time to share your feedback. We are pleased to know you enjoyed our central location, the variety of breakfast options, and the warm interactions with our Associates. We also appreciate your comments regarding the booking experience, which have been noted and shared with our team. It was a pleasure having you with us, and we look forward to welcoming you back for another memorable stay. Warm regards, JW Marriott Hotel Nairobi.
Dear David, Thank you for taking the time to share your feedback. We are pleased to know you enjoyed our central location, the variety of breakfast options, and the warm interactions with our Associates. We also appreciate your comments … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe food was so good they had a good variety ,all amenities were a 10/10 and the staff were so nice and they catered to me very well, can’t wait to be back
Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear you enjoyed the variety of our offerings, the amenities, and the attentive service of our Associates. It is always our pleasure to create seamless and memorable experiences for our guests. We look forward to welcoming you back soon. Warm regards, JW Marriott Hotel Nairobi.
Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear you enjoyed the variety of our offerings, the amenities, and the attentive service of our Associates. It is always our pleasure to create seamless and memo… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLuxurious hotel, friendly and very helpful staff. Felt very safe and well looked after in a new city.
Nothing
Dear Rhonda, Thank you for your kind words and for choosing us during your visit. We are delighted to hear that you felt safe, cared for, and well looked after by our team. Creating a warm and welcoming haven for our guests is at the heart of what we do, and it is wonderful to know we achieved this for you. We look forward to welcoming you back for another memorable stay. Warm regards, JW Marriott Hotel Nairobi.
Dear Rhonda, Thank you for your kind words and for choosing us during your visit. We are delighted to hear that you felt safe, cared for, and well looked after by our team. Creating a warm and welcoming haven for our guests is at the hea… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewExtremely impressive room size and overall high standard.
I was not able to enjoy the otherwise extensive breakfast due to extremely loud music. I would recommend the hotel to reduce the volume in order to accommodate those of us who do not appreciate to be made to feel to be at a nightclub at an early morning breakfast.
Dear Theodor, Thank you for your thoughtful feedback. We are pleased to hear you found the room spacious and appreciated the overall high standards. We sincerely regret that the breakfast experience was impacted by the volume of music, and we appreciate you bringing this to our attention. Your comments have been shared with the relevant team, and we will take them into consideration as we continue to refine the guest experience. We hope to welcome you back for a more serene and enjoyable morning next time. Warm regards, JW Marriott Hotel Nairobi
Dear Theodor, Thank you for your thoughtful feedback. We are pleased to hear you found the room spacious and appreciated the overall high standards. We sincerely regret that the breakfast experience was impacted by the volume of music, and… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewEverything
The TV and channels options
Dear Mbarak, Thank you for your positive feedback. We are delighted to hear you enjoyed your overall experience with us. We appreciate your comments regarding the TV and channel options and will certainly take them into consideration as we continue to enhance our guest experience. We look forward to welcoming you back soon. Warm regards, JW Marriott Hotel Nairobi
Dear Mbarak, Thank you for your positive feedback. We are delighted to hear you enjoyed your overall experience with us. We appreciate your comments regarding the TV and channel options and will certainly take them into consideration as we… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewThe property was great, rooms were clean and modern, facilities like the sauna and steam room were nice, good breakfast options, very friendly staff
Dear Ekaterina, Thank you for sharing your experience with us. We are delighted to know you enjoyed the comfort of our rooms, the wellness offerings, and the warm hospitality from our team. Your feedback inspires us to continue delivering elevated and thoughtful experiences. We look forward to welcoming you back soon. Warm regards, JW Marriott Hotel Nairobi
Dear Ekaterina, Thank you for sharing your experience with us. We are delighted to know you enjoyed the comfort of our rooms, the wellness offerings, and the warm hospitality from our team. Your feedback inspires us to continue delivering… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewI love every little thing about our stay at JW mariot Nairobi
We are delighted you loved every moment of your stay with us. Thank you for choosing JW Marriott Hotel Nairobi, we look forward to welcoming you back.
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewA very pleasant welcome, despite the fact that we arrived early, we got an early check in without any problems. The hotel is superbly equipped, with all possible things that a hotel should have. Including a spa and a great selection of food. Very friendly staff. For every recommendation!
Dear Jovan, Thank you for the kind words. We are delighted you felt warmly welcomed and enjoyed our amenities, culinary offerings, and thoughtful service. We look forward to your next stay. Warm regards, JW Marriott Hotel Nairobi
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe rooms were spacious and very clean, stuff was very friendly, the food in the American restaurant was very delicious…I’d definitely go back
Dear guest, Thank you for your wonderful feedback. We are delighted you enjoyed the spacious rooms, warm service, and delicious dining experience. We look forward to welcoming you back soon. Warm regards, JW Marriott Hotel Nairobi
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewVery beautiful property totally new
I think there was a problem in credit card machine at reception . Don’t know if was real problem or no
Dear Mohamad, Thank you for sharing your feedback. We are thrilled to hear you enjoyed the beauty of our new property. We regret any inconvenience you experienced at the reception and appreciate your patience. Please rest assured that we are looking into the matter to ensure seamless experiences for our guests. We look forward to the opportunity to welcome you back for an even more refined stay. Warm regards, JW Marriott Hotel Nairobi
Dear Mohamad, Thank you for sharing your feedback. We are thrilled to hear you enjoyed the beauty of our new property. We regret any inconvenience you experienced at the reception and appreciate your patience. Please rest assured that we a… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified review