Reviews of Jacaranda Hotel Nairobi 3 stars
Woodvale Street, Westlands , 00800 Nairobi, Kenya
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewGood.
The service
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewStaff friendly and welcoming.
The bed was horrible. Geyser wasn't working properly ,I had a Luke warm shower.
Dear Dhanasagren, Good afternoon, Thank you for taking the time to share your experience. We're glad to hear that our staff made you feel welcome—that's something we always strive for. We are truly sorry to hear that the bed and geyser didn't meet your expectations. Comfort and hot water are basic necessities, and we understand how frustrating that must have been. Please know we’re looking into both issues to prevent this from happening in the future. We hope you will consider staying with us again so we can provide you with a much-improved experience. Thank you. Nancy
Dear Dhanasagren, Good afternoon, Thank you for taking the time to share your experience. We're glad to hear that our staff made you feel welcome—that's something we always strive for. We are truly sorry to hear that the bed and g… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewConvenient location in the heart of Westlands, with green space and outdoor pool and spa. The rooms are comfortable and come with all the needed amenities. The staff were friendly and accomodating, and the room rate was good.
Dear Anne, Good afternoon, Thank you for staying with us and taking time to review our hotel, we truly appreciate it. We are happy that our hotel meet your expectations and look forward to hosting you in your future visits to Nairobi. Thank you, Nancy
Dear Anne, Good afternoon, Thank you for staying with us and taking time to review our hotel, we truly appreciate it. We are happy that our hotel meet your expectations and look forward to hosting you in your future visits to Nairobi. Th… Show more
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewGood service. Friendly staff. Mary and Amos were very helpful.
None
Dear Haidar, Good day, Thank you for your review and compliments. We are delighted to read that you had a good experience and that our team created a positive impression, we will be sure to pass the compliments to both Mary and Amos. We thank you so much for choosing us and look forward to hosting you again. Thank you, Nancy
Dear Haidar, Good day, Thank you for your review and compliments. We are delighted to read that you had a good experience and that our team created a positive impression, we will be sure to pass the compliments to both Mary and Amos.… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewThe location and the facilities such as pool, gym & spa were great
While this clearly was a top hotel at some point, the hotel hasn’t gone through a refurb and certain small items in the bathroom like soap dispensers, shower, weren’t modernised and weren’t functioning with ease. The hotel location is perfect, but the outdated furnishings (and somewhat service) doesn’t justify the high hotel rates.
Dear Ronnie, Good day, Thank you for taking the time to share your feedback. We're glad you enjoyed our location and appreciated the facilities like the pool, gym, and spa. It's always encouraging to hear what we're doing right. We also truly value your honest comments regarding the room furnishings and bathroom amenities. We understand how important these details are to our guests' overall experience. While our property has a rich history, we recognize the need for updates and management is actively working on plans to modernize several areas. We hope you’ll consider staying with us again in the future . Thank you, Nancy
Dear Ronnie, Good day, Thank you for taking the time to share your feedback. We're glad you enjoyed our location and appreciated the facilities like the pool, gym, and spa. It's always encouraging to hear what we're doing right… Show more
Reviewed: 14 May 2025 · Stayed in March 2025
Verified reviewReviewed: 9 May 2025 · Stayed in February 2025
Verified reviewReviewed: 7 May 2025 · Stayed in February 2025
Verified reviewThe staff were friendly.
The rooms had a weird damp smell, i wanted to cancel the booking and stay one night they said they cannot refund because of policy.
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewLocation
Food Rooms need upgrading
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe staff whom I know for a long time
That my booking doesn’t include breakfast, which I was not aware of
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThe jacaranda is always a pleasure. However, their showers are problematic… the water is cold and without pressure.
Dear Fanny, Thank you for your kind words — it’s always a pleasure to welcome you back to Jacaranda, thank you for your continued patronage. We are truly sorry about the issues you experienced with the shower. Reliable water pressure and temperature are essential, and we regret that this fell short during your stay. Our maintenance team has been informed, and we are working to resolve this promptly to ensure better comfort moving forward. We appreciate your continued support and look forward to providing you with an improved experience next time. Thank you, Nancy
Dear Fanny, Thank you for your kind words — it’s always a pleasure to welcome you back to Jacaranda, thank you for your continued patronage. We are truly sorry about the issues you experienced with the shower. Reliable water pressure and … Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewThe grounds were beautiful and well kept and the food was very good
The bed was not very comfortable
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewPerfect
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewLocation and staff
Nothing
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewOasis of green space in Central city Westlands area. Handy access to a mall. Rooms of a good size and beds comfortable. Large self service breakfast choice. Happy to stock extra complimentary water.
Nothing in particular.
Reviewed: 20 March 2025 · Stayed in February 2025
Verified reviewReviewed: 15 March 2025 · Stayed in January 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewThe location the grounds the pool and the staff
I have stayed many times before but I get a sense standards have dropped cleanliness in some places. TV didn’t work in my room and some of the food was poor