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Reviews of Jacaranda Indian Ocean Beach Resort 4 stars

Ukunda , 80400 Diani Beach, Kenya

#25 of 46 hotels in Diani Beach

Guests' Choice

Review score

Based on 501 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.2

  • Facilities

    8.2

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 29 August 2025

    8.0
    The staff are amazing! Would definitely recommend!
    • Leisure trip
    • Group
    • Ocean View Room
    • Stayed 3 nights
    • Submitted via mobile

    I loved everything about it!

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Garden View
    • Stayed 2 nights
    • Submitted via mobile

    food is not clean,3 of family members not feel good after breakfast

    loaction

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    Holiday 5*
    • Leisure trip
    • Family with young children
    • Garden View
    • Stayed 6 nights
    • Submitted via mobile

    I can't say anything negative.

    The staff was very very friendly, the garden was so maintained and clean. The food was delicious and a huge variety was offered every day.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Garden View
    • Stayed 1 night
    • Submitted via mobile

    Once again there was no toilet brush in the room.... Now the question to the hotel management... do you clean up your poop with your hand if something gets stuck in the toilet bowl? Or are you one of those people who is happy when others have to clean up your your excretions ?

    As always, legendary. Everything is fine.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    9.0
    Brilliant hotel to stay if visiting Diani
    • Leisure trip
    • People with friends
    • Ocean View Room
    • Stayed 1 night
    • Submitted via mobile

    NA

    Ideal location, clean & private beach. Excellent staff

    Stayed in August 2025

  • Reviewed: 11 August 2025

    7.0
    Jacaranda Diani
    • Leisure trip
    • Couple
    • Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Too many monkeys ! No string or rod in the bathroom to hang wet clothes. Old bath towels which had become frayed . No drinking water was served at the restaurant, even for a paid buffet !! Drinking water kept in the room was insufficient . Once you've paid so much you don't expect to once again pay for drinking water , especially in such kind of resorts

    Location is excellent. Staff was polite and courteous. Breakfast and dinner spread was ok . Lovely beach with white sand and emerald green water . Decent pool and poolside area.

    Stayed in August 2025

  • Reviewed: 25 July 2025

    8.0
    It was a wonderful place for two empty nesters who are a bit picky.
    • Leisure trip
    • Couple
    • Beach Front Room
    • Stayed 3 nights
    • Submitted via mobile

    The food was not the best. What they served was fine, but for the price there should be more variety in the buffett. Also they do not make fresh water for drinking available except at a cost of $4.50 per bottle—no refills. We ended up doing breakfast at the resort and then took Ubers to nearby restaurants for supper at half the cost.

    Right on the ocean — nearly in the water. Awesome. Our oceanside room came with a small personal pool that could be swam in while watching the nearby waves. The staff are all very helpful and friendly. Will come again.

    Stayed in July 2025

  • Reviewed: 25 July 2025

    8.0
    Very good.
    • Leisure trip
    • Couple
    • Ocean View Room
    • Stayed 13 nights
    • Submitted via mobile

    The lack of hand held toilet bidet spray. The lack of cash machine or bureau de change in the hotel for emergency cash advance.

    The food was excellent. The staff were very friendly.

    Stayed in June 2025

  • Reviewed: 21 July 2025

    9.0
    Fun family beach stay
    • Leisure trip
    • Family with young children
    • Garden View
    • Stayed 5 nights
    • Submitted via mobile

    The cottages can come across as a little outdated and need a little upkeep but otherwise very comfortable.

    Amazing location on Diana beach! The daily evening entertainment was really fun for our family and we loved the activities they had during the day like Aqua aerobics, beach volleyball , pop-up market. Food was also very good.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    7.0
    Still, it was a wonderful holiday overall. The staff were warm and friendly — thank you!
    • Leisure trip
    • Family with young children
    • Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The location, setting, and hotel are truly impressive. The food, activities, and entertainment could be improved, and adding a gym or similar facilities would be a nice touch.

    “The location, the venue, and the hotel are all wonderful

    Stayed in July 2025

  • Reviewed: 18 July 2025

    9.0
    It was my second time there, and I enjoyed my stay
    • Leisure trip
    • Group
    • Ocean View Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Breakfast was excellent

    Stayed in July 2025

  • Reviewed: 14 July 2025

    7.0
    Overall it is an amazing place for a holiday with your loved ones.
    • Leisure trip
    • Couple
    • Garden View
    • Stayed 3 nights

    The food variety could be improved.

    Great and friendly staff available to help. There was plenty of activities to keep you from getting bored in the hotel.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    9.0
    Exquisite ambience!
    • Leisure trip
    • Group
    • Ocean View Room
    • Stayed 4 nights
    • Submitted via mobile

    Overall, the breakfast was enjoyable, though occasionally the food, particularly the bacon, waffles, and eggs, was served a bit cold or slightly overcooked. The rooms and the beach were clean and well-maintained, contributing to an overall exquisite ambiance.

    Stayed in June 2025

  • Reviewed: 6 July 2025

    9.0
    Fantastic
    • Leisure trip
    • Couple
    • Beach Front Room
    • Stayed 5 nights

    Everything was lovely , very nice relaxing stay with awesome Ocean View Room

    Stayed in June 2025

  • Reviewed: 4 July 2025

    9.0
    Amazing staff and a comfortable homely feeling
    • Leisure trip
    • Family with young children
    • Ocean View Room
    • Stayed 2 nights
    • Submitted via mobile

    Salty water in the taps

    Location, beautiful beach

    Stayed in July 2025

  • Reviewed: 2 July 2025

    7.0
    Dining hall with no AC. It is not ideal for dining with a view of the ocean.
    • Leisure trip
    • Family with young children
    • Garden View
    • Stayed 7 nights
    • Submitted via mobile

    That you had to eat in the dining hall that has no air conditioning. All meals should ideally be outdoors, in full view of the ocean if I am staying at a beach front resort. If not, the dining hall should at least have air conditioning.

    Stayed in June 2025

  • Reviewed: 1 July 2025

    7.0
    Very relaxing and beautiful stay. The staff was very friendly and helpful and the place felt safe and secure with a lot
    • Leisure trip
    • Couple
    • Beach Front Room
    • Stayed 6 nights
    • Submitted via mobile

    Food options should be improved especially room service menu.. Make the off hour room service meals a little easier, pizza, chicken wings or nuggets, fried fish nuggets, burgers French fries

    Very well maintained and security guards were professional and always visible.. even at night on the beach

    Stayed in June 2025

  • Reviewed: 29 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Ocean View Room
    • Stayed 3 nights
    • Submitted via mobile

    I did not like that there was no gym. And the buffet dinner,. Sure there is variety, but it is cooked poorly. If u like a change, I recommend "Kongo (beach) restaurant" for lunch. They also arrange activities, which I liked. For dinner, you may want to go out or grab something at one of the good supermarkets.

    The location, the rooms right by the sea and the garden. Good breakfast. Clean. Perfect view. I particularly appreciated that 2 bottles of drinking water were provided every day. Overall, a real paradise. The beach is not the iconic white sand Diani beach, for which you need to go a bit south. However it's ok, it's just perfect

    Stayed in June 2025

  • Reviewed: 26 June 2025

    7.0
    Lovely and relaxing.
    • Business trip
    • Couple
    • Garden View
    • Stayed 5 nights
    • Submitted via mobile

    When we ran water from the bathroom sink, sewer smell emitted from the bathroom drain.

    The bed was our favourite bit. Best sleep we had in weeks. The staff were lovely our personal bests being Mike and Divine from the restaurant.

    Stayed in May 2025

  • Reviewed: 26 June 2025

    8.0
    Lovely beach holiday
    • Leisure trip
    • Family with young children
    • Garden View
    • Stayed 4 nights
    • Submitted via mobile

    We would choose an off-site boat tour next time, since communication with Diani Yacht Club was poor.

    The resort is located right by the white beach of Diani, surrounded by a large garden property. Beautiful enormous baobab trees and many monkeys made our stay extra special. Staff were helpful and friendly.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    8.0
    Enjoyed the stay!
    • Leisure trip
    • Couple
    • Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Terrible WiFi in the garden rooms. Extremely salty water in the showers and taps. Loud music and noise when there are events hosted at the resort eg weddings and team building.

    Convenient location, old but functional facilities, beachfront access, friendly staff, decent food, value for money

    Stayed in June 2025

  • Reviewed: 21 June 2025

    9.0
    Amazing stay right at the beach
    • Leisure trip
    • Family with young children
    • Ocean View Room
    • Stayed 3 nights
    • Submitted via mobile

    Wifi and inconsistent washroom shower.

    The location was great. Right in front of the beach. The staff was really incredible. I had to organize a small surprise party for my wife and the staff was incredibly amazing in helping it plan. Even otherwise, the rooms are neat, clean and spacious. Two issues primarily are: (1) Wifi which is not that great - since we had read reviews on this we were prepared. However it is advisable for people who need stable internet to have data packs in place, (2) our washroom shower was inconsistent. Apart from the foregoing, the location, views, staff, breakfast buffet, food overall was good and is recommended for the price.

    Stayed in June 2025

  • Reviewed: 8 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The food is fair but can improve

    The staff are very good, location is fine

    Stayed in June 2025

  • Reviewed: 4 June 2025

    8.0
    Epic
    • Leisure trip
    • Solo traveller
    • Garden View
    • Stayed 4 nights
    • Submitted via mobile

    The buffet is quite pricy and you still need to pay for a drink separately. The best value for money would be half of full board.

    Right on the beach. The cottages are spacious. Perfect for a solo traveler

    Stayed in June 2025

Showing 1 – 25

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