Their payment records. They didn't know when or whether I had paid and retained my suitcase for a while though I had already cleared all my bills two days before checkout.

Everything was great!

Stayed in August 2025

We were misled to believe that the drinks in the fridge were on the house then got charged as we checked out. Either let the customer know or just leave the fridge empty.

Good rooms and friendly staff. Breakfast was fabulous.

Stayed in January 2025

Exceptional Stay! ⭐⭐⭐⭐⭐ Hylise surpassed all expectations! The rooms were spotless and luxurious, the amenities top-notch and the staff incredibly friendly. Every detail, from the delicious dining to the beautifully decorated spaces was perfect. I highly recommend to anyone seeking a relaxing, luxurious, and memorable experience. I can’t wait to return!

Stayed in December 2024

Nothing.

Clean Polite & Friendly staff Breakfast the Best/ Enough selection Perfect Location - i was concerned that its too close to the main road but very silent.barely any road noise. I highly appreciate there hotels that still do client room check-in tours and luggage carry..Bravo

Stayed in December 2024

Good

Good one

Stayed in December 2024

Next to noisy road with a lot of traffic

Clean, comfortable, modern, excellent restaurant

Stayed in November 2024

The lake related activities were very far away from the hotel. There was NO VIEW from the room. In fact our room was surrounded by other rooms. We thought we would get some view of the lake or garden or street or anything. They said the lake is too far and in any case higher floors do not have the the room type (twin bed) we reserved. Maybe, all twin bed rooms are surrounded by other rooms. So that was disappointing, given that it was the first day we were arriving from India.

The hotel as such was very good and professional. The food was excellent. The hotel was right on the street and was not difficult to locate.

Stayed in October 2024

I liked that the restaurant offered a variety of food. They were extremely friendly in the reception and restaurant.

Stayed in September 2024

Location it far from the town

Hotels is very nice and breakfast is a great

Stayed in October 2024

All was positive nothing to dislike . just work on the cable TV connectivity .

The hotel rooms the facilities and design were top notch . The staff were exceptional too . I will recommend and revisit any given time

Stayed in October 2024

The loud music form their 5th floor pub!!!

Breakfast & clean room

Stayed in September 2024

The Ala Carte selections are few and the continental dishes which I ordered was not up to the expectation.

Everything about Hylise was above standard. The cleanliness was super, buffet meals was excellent, esp the breakfast. The staff were so friendly.

Stayed in December 2023

The window of my room was onto the corridor, so no natural light. A strange solution. Also, there is a window above the room door just below the corridor light, which would go on every time somebody passed. Not really clear to me for what purpose this window was installed. The bathroom window, also towards the corridor, was impossible to lock, would need to be fixed. Hotel was not exactly quiet with a party late into the night and works starting already in the early morning. I still got a good night sleep.

The staff was exceptionally friendly and welcoming. The hotel and room were spotlessly clean and nicely presented. The breakfast buffet had a good choice and nothing to be ashamed of, compared to much more expensive hotels. The rooftop bar was great, with fantastic views. Overall, this hotel offered a lot for a very reasonable price, well below many others in Naivasha. Will certainly consider staying again.

Stayed in October 2023

Everything was fantastic, Room, Service, breakfast.

Stayed in October 2023

Can improve on paper work. Accountant to issue Receipts for payments made to bank without being followed up. this should be a standard especially when a customer has requested for documentations required by sponsoring orgn

I loved the cereals, and starches. They can interchange the Gizzards with chicken wings or something else

Stayed in September 2023

Nothing

The behavior of sttaf The cleanless and breakfast

Stayed in September 2023

Quality of the room.

Reasonable price,

Stayed in August 2023

Nothing, because everything was great

Everything was great

Stayed in May 2023

Noisy trucks on the highway

Breakfast was excellent

Stayed in April 2023

Shower gels too watery, but everything else is top notch

Food

Stayed in March 2023

Everything was gresr

Stayed in March 2023

The mixing of people who come for conferences with solo guests

Rooms are the best

Stayed in March 2023

reat an outdoor space with green lawns. Sometimes clients want to bask in the sun. or rooftop space.. No swimming pool.

Breakfast was good 👍. The challenge is proximity to the road which bears the noise from the passing vehicles. On the flipside,convenient and easy to access

Stayed in February 2023

Parking and the shower

Cleanliness

Stayed in September 2024