Reviews of Hyatt Regency Nairobi Westlands 5 stars
38, Muthithi Road, Westlands, 800 Nairobi, Kenya
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe workers are very warm and welcoming. I Fell ill and the lovely Gentleman and Lady at the reception made sure to Call the Hospital for me and made sure I got assisted. Later in in the evening the manager called to Check up on me. In the Bar District 6 the Bar Tender „Patrick“ very attentive even took Note that I don’t take alcohol and was very creative with the mocktails
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe rooms are spacious
Everything was okay
Dear Cyprian, Thank you very much for staying with us and for taking the time to give us a wonderful review. We look forward to welcoming you again soon!
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewEveryone was very friendly Special thanks to Joy at the reception and our IRD server (forgot his name) young guy, super helpful and kind.
The pool was very loud with construction noise nearby
Dear Diana, Thank you for your kind words and wonderful review. While we do our best to maintain a peaceful environment, we understand the construction noise was an inconvenience. We appreciate your feedback and look forward to welcoming you back soon.
Dear Diana, Thank you for your kind words and wonderful review. While we do our best to maintain a peaceful environment, we understand the construction noise was an inconvenience. We appreciate your feedback and look forward to welcoming yo… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewVery nice
Dear Rammanlal, Thank you very much for staying with us and for taking the time to give us a wonderful review. We look forward to welcoming you again soon!
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewCharged twice by the hotel, utterly unprofessional staff
Dear Aida, Please accept our sincere apologies for the double charge and the service experience you encountered. At Hyatt Regency Nairobi Westlands, we are committed to upholding high standards, and we regret that we fell short in this instance. A full refund for the duplicate transaction has already been processed, and we are actively addressing the matter with our team to ensure it does not happen again. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you back for a far better experience.
Dear Aida, Please accept our sincere apologies for the double charge and the service experience you encountered. At Hyatt Regency Nairobi Westlands, we are committed to upholding high standards, and we regret that we fell short in this inst… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewVery helpful staff, Nothing too much trouble. Comfortable room, Good breakfast and close to where i was working
there was nothing I didn't like
Dear Shona, Thank you for taking the time to share such a thoughtful review. We are thrilled to hear that your experience with us was marked by exceptional service from our team. We hope to have the opportunity to host you again for another wonderful visit!
Dear Shona, Thank you for taking the time to share such a thoughtful review. We are thrilled to hear that your experience with us was marked by exceptional service from our team. We hope to have the opportunity to host you again for another… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe hotel rooms were very clean and well kept. The staff was extremely helpful.
nothing! it was a wonderful stay
Dear Najla, Thank you for your wonderful review! We're thrilled to hear that you had a pleasant stay and that our team and facilities met your expectations. We truly appreciate your feedback and look forward to welcoming you again soon.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in April 2025
Verified reviewA nice, modern hotel with a great location. The rooms are new, well-decorated, and comfortable. The food is tasty and of good quality. Very secured area and hotel.
Be aware that there is a construction site in front of the hotel. I chose a room facing inward to avoid the noise. Also, the pool was closed for maintenance during my stay—something that should have been communicated in advance. The mall next door is disappointing so don't count on it.
Dear wielandpatrick, Thank you for sharing your experience with us. We’re happy to know there were aspects of your stay that you enjoyed, and we appreciate your honest feedback on the areas where we can do better. Your insights are important to us and help guide our efforts to continually improve. We hope to have the opportunity to welcome you back for an even more enjoyable visit.
Dear wielandpatrick, Thank you for sharing your experience with us. We’re happy to know there were aspects of your stay that you enjoyed, and we appreciate your honest feedback on the areas where we can do better. Your insights are importan… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewA very comfortable King Room; stylish and large. Staff were all very helpful and pleasant. The restaurant had excellent food and a large choice for breakfast and dinner. The cafeteria supplied an excellent takeaway of delicious sandwiches for lunch. The pool is nice and long for swimming laps. Bath robes and slippers were provided.
Noise from the occupants of the room next door could be heard through the connecting door. Thankfully it didn't continue through the night. The surrounding area seems quite deprived and does not feel safe for walking out. The area is undergoing a lot of building development.
Dear Alison, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed many aspects of your experience, and we truly appreciate your kind words. We also value your honest comments about areas where there's room for improvement, and we’ll take them into consideration as we work to make every stay as comfortable and enjoyable as possible. We hope to have the chance to welcome you again in the future.
Dear Alison, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed many aspects of your experience, and we truly appreciate your kind words. We also value your honest comments about areas where there's… Show more
Reviewed: 4 May 2025 · Stayed in March 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewGood quality and variety
One of my colleagues was given a standard room yet what was booked was a Studio Apartment
Dear Angela, Thank you for your feedback. We're pleased to hear you had a positive overall experience during your stay. We sincerely apologize for the room allocation issue your colleague encountered and any resulting inconvenience. Your comments help us continue improving our guest experience. We hope to welcome you back for a more seamless stay in the future.
Dear Angela, Thank you for your feedback. We're pleased to hear you had a positive overall experience during your stay. We sincerely apologize for the room allocation issue your colleague encountered and any resulting inconvenience. You… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewStaff at reception and cleanliness
Breakfast menu shall be improved
Dear Bucumi, Thank you for taking the time to give a review! We are glad to hear that you had a pleasant experience during your stay with us. We also appreciate your suggestion regarding the breakfast menu. Your input is valuable, and we’ll certainly take it into consideration as we continue working to enhance our guests’ experience. We hope to welcome you back again soon.
Dear Bucumi, Thank you for taking the time to give a review! We are glad to hear that you had a pleasant experience during your stay with us. We also appreciate your suggestion regarding the breakfast menu. Your input is valuable, and we’l… Show more