Nothing.

A beautiful hotel and grounds. Staff very friendly.

Stayed in August 2025

location was a bit away from central nairobi with traffic

the gardens

Stayed in June 2025

Halal food in restaurant

Stayed in July 2025

All the restaurants were very good. The food was delicious and service was great!

Stayed in August 2025

Not that I didn't like the food, but a bit of nyama choma as part of their food would have been great (lol)

The entire staff was welcoming, friendly, and exceptionally professional. It felt like home

Stayed in August 2025

Everything from the staff to the food

Everything one would wish in a hotel. Beautiful architectural design,the rooms are beautifully designed

Stayed in August 2025

The surroundings are a bit rough, so you need a taxi to leave the hotel and take you to the city. But that was OK for us.

EXCELLENT breakfast Great gym Everything is new Overall, it’s a great hotel and good value for money

Stayed in August 2025

From the moment i stepped out of the car i was treated with great hospitality than i could imagine. Right from security check all the way to check in and to the room. All I had to do was breathe, walk and enjoy the views as everything was taken care of by personnel.

Stayed in August 2025

Nothing!!

The facility itself was very nice I loved the rooms and the environment. Very modern. The staff were very friendly. The receptionists in particular.

Stayed in August 2025

The mattress could have been a bit softer, but not a big deal. Location is a little isolated.

Excellent facilities - heated swimming pool, forest walkway, gym etc. Friendly and professional staff. Big breakfast buffet. Definitely value for money. Great rainforest shower.

Stayed in July 2025

The room had a bit of a musty smell

All the staff were very pleasant and helpful

Stayed in August 2025

The staff was so accommodating and friendly and professional.

Stayed in July 2025

There was no faults at all, It was amazing!

One of the nicest hotels I've ever stayed at! The gorgeous Sylvia at reception helped me throughout and was a welcoming, helpful face for the front desk. She went above and beyond to make sure my stay was comfortable! The room is so beautifully done and comfortable. The gym is the best hotel gym I've ever used and the other facilities were an amazing extra on a beautiful set up location! Other amazing staff to mention was John from the restaurant, helpful bag handler -Phillip and the lovely Beatrice in the spa ( a great treatment)

Stayed in July 2025

The pillows

All was very good.

Stayed in August 2025

Nothing

Best hotel in nairobi Very kind staff and very helpful

Stayed in June 2025

Location a bit farther

The hotel was beautifully designed, room was clean with comfortable bed and Smart TV. The best part are the staffs, courteous and professional ! Special thanks to Anne ( Assistant front desk Manager) , she took care of coordinating birthday surprises for my husband, decorating the room by housekeeping, birthday cake for dinner, kudos to Glow staffs for the lively birthday song. Anne also arranged for late check out. I am so pleased I chose Glee to unwind before our long flight to Canada. 😀😀👏👏

Stayed in July 2025

It’s challenging to go to your rooms because the blocks are many… the lift should operate according to the blocks

Serenity

Stayed in July 2025

It is a bit pricey. There is also need for more variety on the breakfast menu.

It's an exclusive and cosy hotel. Excellent facilities with several restaurants, bars, and a night club.

Stayed in July 2025

Exceptionally clean, excellent breakfast with a variety of selections; and wonderful service!

Stayed in July 2025

The bar did not serve fresh juices which is a pity given the tropical setting. The staff at the reception did not communicate good with each other, resulting in poor customer experience overall Aslo, this feels like an hotel oriented to business customer. I would not trust them again with arrangement of turistic activities or transfer as they failed completely on this front. Both overpriced and low quality. As an example, standard tour operator offer the experience dinner at the famous restaurant Carnivore plus pick up and drop off from your hotel at 60 USD, They charge 80 USD only for the pick-up and Drop off! The safari they arranged was poorly planned and executed.

Great hotel with nice garden boosting a Skywalk through the canopy and a nice swimming pool area. Felt like newly built. and very well maintained Great food at the restaurant. They offered me extended late check out when I showed them that on my booking it was not specified that free late check out was only until 14.00 as they claimed. I could stay until 18.00 at no extra cost that suited me well as I had a late flight. Appreciated it a lot. Although being located basically in front of a very poor neighborhood it felt very safe due to the solid security procedures and staff.

Stayed in July 2025

Very clean, comfortable and spacious rooms, great food, great staff, everything was excellent.

Stayed in July 2025

The staff were very welcoming, professional and courteous. They were flexible to accommodate my early check-out and very late check out. The stay was very good, facilities were on point. Well done on a great job on both the amenities and professional staff.

Stayed in April 2025

Loved it all

Everything

Stayed in July 2025

Everything - it is stunning

Stayed in June 2025