Reviews of Executive Residency by Best Western Nairobi 4 stars
Riverside Drive P.O. Box 45626 - 00100 NAIROBI, KENYA, 00100 Nairobi, Kenya
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLiving room was squeezed
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewOther than the amenities and the location, the truly remarkable staff are the main reason I always return to this hotel. Hope the management will continue to keep them happy and motivated
Dear Ronny, Receive greetings from The Executive Residency family and thank you for giving us a review. It is always a pleasure to have you with us, and we are delighted to know that you had a plesant experience. We look forward to hosting and giving you another memorable experienec soon. Warm regards, Andrew Makau General Manager
Dear Ronny, Receive greetings from The Executive Residency family and thank you for giving us a review. It is always a pleasure to have you with us, and we are delighted to know that you had a plesant experience. We look forward to hosting … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewALWAYS THE LOCATION THE FACILITY IN THE APARTMENT THEY DIDNT CHARGE THE EXTRA BED JOSEPH AND COLLINS WERE VERY NICE TO US
-THE BREAKFAST from 9am they don’t refill . -The cockroaches -The cleaning service -Early check out
Dear Cheikh, Receive greetings from The Executive Residency by Best Western and thank you for giving us feedback regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of the entire team, I wish to apologise for not meeting your expectations. We have however put in place measures to make sure that we have better service delivery at the restaurant and in the apartments. We shall also increase the frequency of our fumigation exercise. Please note also, we were running on high occupancy the day you checked out, hence the reason for not being able to extend a late check out, as late check out is subject to availability. We hope you will consider to stay with us again in the future, so we can have an opportunity to deliver excellent services to you. Once again, thank you for choosing to stay with us, and for giving us a review. Warm regards, Bilha Kirigi Front Office Manager
Dear Cheikh, Receive greetings from The Executive Residency by Best Western and thank you for giving us feedback regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helpin… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI made my booking a few days in advance, so it might be that I got a discounted deal. However this is a very good residence in. The room had a complete kitchen with stove, normal size fridge, pots/pans etc, washing machine and ironing board. There was a living room with couches etc, but also a good size desk with a nice view. Furthermore there was a balcony with sun in the afternoon. On top of that there were two bedrooms and both had a bathroom. You could easily stay here with a family of 4. There is a supermarket at walking distance. The onsite restaurant served a very good breakfast and the diner options were also tasty.
The only thing the facility could improve on is the gym. It has the facilities, but they are not as new as hoped for. But I would not call this a deal breaker.
Dear Laurens, Greetings from The Best Western Family and thank you giving us feedback regarding your recent stay at our property. We are glad to know that you enjoyed yourself, say for a little challenge with the gym equipments we promise to look into the matter to make come up with a permanent solution . Once again thank you for the feedback and we look forward to seeing you again soon. Warm regards, Eve Wainaina Guest Relations Desk
Dear Laurens, Greetings from The Best Western Family and thank you giving us feedback regarding your recent stay at our property. We are glad to know that you enjoyed yourself, say for a little challenge with the gym equipments we promise … Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe receptionist Eve was jolly good fellow and very helpful. You could actually get a 10 by giving welcome drink in the room as courtesy and allow check out up to 3pm.
Some cleaning products did not have good smell
Dear Patrick, Receive greetings from The Executive Residency by Best Western and thank you for giving us a review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in future. We are delighted to know that you had a pleasant experience and look forward to seeing you again soon. Warm regards, Bilha Kirigi Guest Relations Desk
Dear Patrick, Receive greetings from The Executive Residency by Best Western and thank you for giving us a review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewWe’ve stayed at a few Best Westerns in the U.S., but this one in Kenya really stands out. The hospitality was outstanding from start to finish. Eve at the front desk was exceptional!! from the moment we arrived, we felt truly welcome. She was professional, kind, and always attentive, making sure we were comfortable throughout our stay. Her warmth, genuine care and consistency made us feel valued as guests. She truly went above and beyond in every interaction. She is such a joy. When we had a small issue with our room one night, Abigael resolved it quickly and efficiently, moving us without any hassle. The whole team was friendly and responsive. The hotel is modern, very clean, and well-maintained. We also loved the breakfast—fresh, delicious, and a great start to the day. Always nice to see a smile from Peter and the kitchen team We highly recommend this hotel and would gladly stay here again. Thank you Eve ,Bestwestern and all who made our stay awesome
Dear Virginia, Receive greetings from The Executive Residency by Best Western and thank you for taking time to give us a heart-warming review. We are delighted to know that you had a pleasant experience with us, as our satisfaction comes from meeting the hospitality needs of our guests. We are looking forward to seeing you, and give you another memorable experience again soon. Warm regards, Bilha Kirigi Guest Relations Desk
Dear Virginia, Receive greetings from The Executive Residency by Best Western and thank you for taking time to give us a heart-warming review. We are delighted to know that you had a pleasant experience with us, as our satisfaction comes fr… Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewExcellent breakfast and Chef /Staff was very friendly. Rooms were spotlessly clean. This is our third time we have stayed in this property and definitely use it again.
Nothing.
Dear Cedric, Receive greetings from The Best Western team and thank you for giving us a review. It is always a joy to have you with us, and we are looking forward to your next visit. Warm regards, Bilha Kirigi Guest Relations Desk
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewSpacious apartment and good food at the restaurant
Dear Tom, Receive greetings from The Executive Residency by Best Western and thank you for taking time to give us a review. We are delighted to know that you had a visit with us, and look forward to hosting you again soon. Warm regards, Bilha Kirigi Guest Relations Desk
Dear Tom, Receive greetings from The Executive Residency by Best Western and thank you for taking time to give us a review. We are delighted to know that you had a visit with us, and look forward to hosting you again soon. Warm regards, Bil… Show more
Reviewed: 16 April 2025 · Stayed in February 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in February 2025
Verified reviewEverything about the hotel was excellent to the perfection
I loved everything
Dear Cynthia, Receive greeting and thank you for giving us a review. We are delighted to know that you enjoyed your visit with us, and look forward to seeing you again soon. Warm regards, Bilha Kirigi Guest Relations Desk
Reviewed: 21 January 2025 · Stayed in December 2024
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewI was very satisfied with the service at the Executive Residency, Best Western. The staff were very welcoming and helpful. Judy at the front desk went above and beyond to ensure we were comfortable and gave us a lot of great tips during our visit. The apartment was spacious and very clean! The location of the hotel was great. Everywhere we wanted to visit was a short uber drive away. I will definitely stay here again the next time I visit Nairobi!
The only downside is that the mattresses were quite hard and slightly uncomfortable if you are used to softer mattresses.
Dear Heba, Greetings from Executive Residency by Best Western, Thank you so much for your kind words.We are thrilled to hear that you felt so welcomed and well taken care of during your stay..It is wonderful that Judy and the team helped to make your stay comfortable .It is always a joy to help our guests create memorable moments.Your compliments about the apartment and location means a lot to us. We take great pride in providing a relaxing and enjoyable experience for all our guests,and your recommendation is the highest praise we could ask . About the orthopedic mattress we will look it up with our suppliers and ensure we also have softer ones. We hope to welcome you and your family back again soon for another spectacular stay. With Kind Regards Peter Wanjohi General Manager.
Dear Heba, Greetings from Executive Residency by Best Western, Thank you so much for your kind words.We are thrilled to hear that you felt so welcomed and well taken care of during your stay..It is wonderful that Judy and the team helped t… Show more
Reviewed: 4 January 2025 · Stayed in October 2024
Verified reviewConvenient serviced appartement Good food at the restaurant on the rooftop Nice area of town Very spacious Clean
Dear Oliver, Thank you for the wonderful review.We are thrilled that you enjoyed your stay and appreciated the meals you had at the rooftop restaurant.It's fantastic to know that you found the apartment to be clean and spacious . We look back to welcoming you again. Kind Regards Peter Wanjohi General Manager.
Dear Oliver, Thank you for the wonderful review.We are thrilled that you enjoyed your stay and appreciated the meals you had at the rooftop restaurant.It's fantastic to know that you found the apartment to be clean and spacious . We l… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 December 2024 · Stayed in December 2024
Verified review