Reviews of Executive Residency by Best Western Nairobi 4 stars
Riverside Drive P.O. Box 45626 - 00100 NAIROBI, KENYA, 00100 Nairobi, Kenya
#16 of 606 Holiday rentals in Nairobi
Guests' ChoiceReview score
Based on 155 hotel reviews
9.0Score breakdown
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Cleanliness
9.3
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Comfort
9.4
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Location
9.3
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Facilities
9.0
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Staff
9.4
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Value for money
9.1
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Free WiFi
9.3
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Reviewed: 22 August 2025
Ronny
United States29 reviews10“Excellent score for an excellent hotel with great location, great facilities and truly outstanding staff. The best break”- • Leisure trip
- • Solo traveller
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
Other than the amenities and the location, the truly remarkable staff are the main reason I always return to this hotel. Hope the management will continue to keep them happy and motivated
Stayed in August 2025
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Reviewed: 14 August 2025
Cheikh
United Arab Emirates98 reviews21 helpful votes8.0“2nd stay Ex”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
-THE BREAKFAST from 9am they don’t refill . -The cockroaches -The cleaning service -Early check out
ALWAYS THE LOCATION THE FACILITY IN THE APARTMENT THEY DIDNT CHARGE THE EXTRA BED JOSEPH AND COLLINS WERE VERY NICE TO US
Stayed in August 2025
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Reviewed: 7 August 2025
Laurens
Netherlands22 reviews8.0“I enjoyed it.”- • Leisure trip
- • Solo traveller
- • Two-Bedroom Apartment
- • Stayed 2 nights
The only thing the facility could improve on is the gym. It has the facilities, but they are not as new as hoped for. But I would not call this a deal breaker.
I made my booking a few days in advance, so it might be that I got a discounted deal. However this is a very good residence in. The room had a complete kitchen with stove, normal size fridge, pots/pans etc, washing machine and ironing board. There was a living room with couches etc, but also a good size desk with a nice view. Furthermore there was a balcony with sun in the afternoon. On top of that there were two bedrooms and both had a bathroom. You could easily stay here with a family of 4. There is a supermarket at walking distance. The onsite restaurant served a very good breakfast and the diner options were also tasty.
Stayed in August 2025
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Reviewed: 25 June 2025
Patrick
Uganda8 reviews9.0“Perfect, exceeded my expectations and I look forward to coming back. Eve is your asset with her bubb”- • Business trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
Some cleaning products did not have good smell
The receptionist Eve was jolly good fellow and very helpful. You could actually get a 10 by giving welcome drink in the room as courtesy and allow check out up to 3pm.
Stayed in June 2025
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Reviewed: 13 June 2025
Virginia
United States1 review10“Thank you Eve, Best Western and an amazing team”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
We’ve stayed at a few Best Westerns in the U.S., but this one in Kenya really stands out. The hospitality was outstanding from start to finish. Eve at the front desk was exceptional!! from the moment we arrived, we felt truly welcome. She was professional, kind, and always attentive, making sure we were comfortable throughout our stay. Her warmth, genuine care and consistency made us feel valued as guests. She truly went above and beyond in every interaction. She is such a joy. When we had a small issue with our room one night, Abigael resolved it quickly and efficiently, moving us without any hassle. The whole team was friendly and responsive. The hotel is modern, very clean, and well-maintained. We also loved the breakfast—fresh, delicious, and a great start to the day. Always nice to see a smile from Peter and the kitchen team We highly recommend this hotel and would gladly stay here again. Thank you Eve ,Bestwestern and all who made our stay awesome
Stayed in June 2025
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Reviewed: 6 May 2025
Cedric
Qatar37 reviews2 helpful votes10“Excellent and was able to get a good night sleep.”- • Leisure trip
- • Group
- • Two-Bedroom Apartment
- • Stayed 1 night
Nothing.
Excellent breakfast and Chef /Staff was very friendly. Rooms were spotlessly clean. This is our third time we have stayed in this property and definitely use it again.
Stayed in April 2025
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Reviewed: 24 April 2025
Tom
Netherlands43 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
Spacious apartment and good food at the restaurant
Stayed in April 2025
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Reviewed: 4 February 2025
Shicky
Kenya1 review10“Most getaway way place to be”- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
I loved everything
Everything about the hotel was excellent to the perfection
Stayed in February 2025
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Reviewed: 5 January 2025
Heba
Egypt1 review9.0“Wonderful place to stay. Convenient and good value for money! Will come again!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
The only downside is that the mattresses were quite hard and slightly uncomfortable if you are used to softer mattresses.
I was very satisfied with the service at the Executive Residency, Best Western. The staff were very welcoming and helpful. Judy at the front desk went above and beyond to ensure we were comfortable and gave us a lot of great tips during our visit. The apartment was spacious and very clean! The location of the hotel was great. Everywhere we wanted to visit was a short uber drive away. I will definitely stay here again the next time I visit Nairobi!
Stayed in January 2025
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Reviewed: 4 January 2025
Oliver
France102 reviews13 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
Convenient serviced appartement Good food at the restaurant on the rooftop Nice area of town Very spacious Clean
Stayed in October 2024
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Reviewed: 10 November 2024
Hans-georg
Switzerland20 reviews9.0“Perfect for me”- • Leisure trip
- • Solo traveller
- • One-Bedroom Apartment
- • Stayed 14 nights
ll members of the staff were very friendly and helpful. Food was freshly made and tasty.
Stayed in November 2024
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Reviewed: 28 October 2024
Mr
Malawi10 reviews5 helpful votes8.0“A comfortable stay with excellent service, good amenities, and reasonable value”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 14 nights
The placement of the swimming pool was a bit awkward, as morning swims coincided with guests having breakfast nearby, making it feel less private. Additionally, the gym facilities felt a bit dated and could benefit from some upgrades to meet modern standards. Keep in mind there are no air conditioners –which didn't affect our stay due to the season, but worth considering if you travel during the hot period.
We enjoyed our stay at the Executive Residency. The breakfast options were varied and delicious, catering to different tastes, and the room service and cleaning staff were courteous and attentive, keeping everything immaculate. The hotel’s central location in a nice neighbourhood provides easy access to shops, cafes, and gastropubs, all within walking distance. The rooftop bar offers a pleasant atmosphere, with prices that align with typical hotel rates—reasonable without feeling overpriced.
Stayed in October 2024
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Reviewed: 22 October 2024
Kala
Kenya10 reviews7 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
Cleaning could be better
Very comfy place
Stayed in October 2024
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Reviewed: 28 September 2024
Nabeal
Qatar22 reviews4 helpful votes10“Superb serviced apartments in an excellent location. A definite must if you are in Nairobi.”- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 6 nights
- • Submitted via mobile
Everything was excellent
The rooms were spotless, very spacious and fully equipped. The breakfast was good and the staff were super friendly and helpful
Stayed in September 2024
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Reviewed: 25 September 2024
Justine
Uganda1 review8.0“Executive Residency is the reason my Husband and I will come back to Nairobi.”- • Business trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
The snacks in the room were not free of charge. They should tell us that on entry but otherwise everything else was excellent. I love you Executive residency
The kind staff, nice facility, nice breakfast and I really liked the fact that I could book without money and pay at the reception at check in. Thank you beautiful people.
Stayed in September 2024
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Reviewed: 24 September 2024
Dawson
China20 reviews2 helpful votes10“GOOD SERVICE AND GOOD HOTEL. VERY NICE”- • Business trip
- • Group
- • Two-Bedroom Apartment
- • Stayed 7 nights
The room near the road is a little noisy
GOOD, The dishes change daily
Stayed in July 2024
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Reviewed: 18 September 2024
Kayumanis
Singapore36 reviews3 helpful votes9.0“A truly welcoming experience with exceptional service, far exceeding the typical customer service in”- • Leisure trip
- • Group
- • Two-Bedroom Apartment
- • Stayed 1 night
Nothing
The staff were incredibly friendly, always with pleasant body language and making us feel welcome from the moment we arrived at the security gate—something that's quite rare in Nairobi. They consistently listened to our requests and made sure to address any concerns, which is far beyond the usual customer service experience in the city.
Stayed in September 2024
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Reviewed: 14 September 2024
Azmina
United Kingdom33 reviews4 helpful votes8.0Very good- • Business trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
There was only 1 fan in the apartment we had to ask for another one. No air condition
Loved the space...
Stayed in September 2024
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Reviewed: 29 August 2024
Nisar
United Arab Emirates7 reviews1 helpful vote9.0Superb- • Business trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
Nice Hotel, Clean and Helpful staff, Breakfast is good. food can be delivered to your hotel, security is good.
Stayed in August 2024
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Reviewed: 27 August 2024
Anthony
Kenya8 reviews10“Great service.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Could you get firmer mattresses-Orthopaedic mattresses. Thanks.
Great service from the staff.Friendly and ready to help.Happy to be back.
Stayed in August 2024
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Reviewed: 18 August 2024
Makhtal
United States12 reviews1 helpful vote9.0“Very lovely staff.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Lunch and dinner were little bit on the expensive side.
The breakfast was great. The location was superb.
Stayed in August 2024
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Reviewed: 10 August 2024
Masaki
South Africa22 reviews10“Value for money”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
No
Cosy place to stay. The rooms are spacious. Foods for dinner and breakfast were all good.
Stayed in August 2024
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Reviewed: 9 August 2024
Catherine
Australia47 reviews10 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
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Very good sized family room. Really good location. Very friendly staff.
Stayed in July 2024
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Reviewed: 7 August 2024
Jacquee
Kenya7 reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
Great service, breakfast and facilities, 100% recommend
Stayed in June 2024
