Reviews of Elegant and comfy apartment in Westlands, Nairobi
Westlands Road, Nairobi, Kenya

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewSuper cosy and exquisite ✨️
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewit was hard in the beginning as keys were not on the lock and so had to wait outside for hours as there is no check in team present in the property and soldiers had no idea , was about to go to a hotel then winnie responded and that was past mid knght as i arrived in nairobi late , but all was great after
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewWonderful host. Great apartment with everything you need
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewThe apartment has everything one would need to live. it felt like home away from home. The owner is quick to respond and address any issues asap.
The cleaning can be improved. Also, The security guards can be advised to be keen in noting who is already a guest and for how long in their system instead of constantly asking for identification even if you just leave the apartment to get something to eat. They could also be more courteous.
Reviewed: 13 December 2024 · Stayed in December 2024
Verified reviewThe overall experience was amazing, the space was clean and well organised, well equipped and in the perfect location. I was also impressed with the level of security, the staff were disciplined and very professional. It is worth staying here. I will be back soon 😉.
N/A
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 October 2024 · Stayed in October 2024
Verified reviewFabulous communication. Thanks Winnie, for being so accommodating with our very early morning check in and a late check out. The room was spacious, well decorated with a great kitchen. Great to have a washing machine, TV with netflix and full sized fridge. Close to supermarkets and a fabulous restaurant - Pili!! Very secure and safe. Great rooftop pool and lounge area. Definitely value for money.
N/A
Reviewed: 9 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 September 2024 · Stayed in September 2024
Verified reviewMost
Nil
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewThis is a great place to stay and I couldn’t recommend it enough.
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewReviewed: 16 August 2024 · Stayed in August 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewCheck in instructions
Reviewed: 15 May 2024 · Stayed in April 2024
Verified reviewReviewed: 18 January 2024 · Stayed in December 2023
Verified reviewWinnie made it easy to check into the property, there is a lockbox outside the door which is access controlled.
N/A
Reviewed: 7 January 2024 · Stayed in January 2024
Verified reviewGreat location with an amazing owner. She helped with everything I needed, and the place was just perfect. Thank you, and I hope to come back again
Reviewed: 2 January 2024 · Stayed in December 2023
Verified reviewReviewed: 10 December 2023 · Stayed in December 2023
Verified reviewBeautifully decorated, clean, new apartment. Winnie felt like a friend. She went above and beyond to help me. Highly recommend this place.
Nothing at all.
Reviewed: 1 December 2023 · Stayed in December 2023
Verified reviewThe apartment is clean, convenient and exactly as advertised. The swimming pool and gym are the icing on the cake.
Initially on arrival there was a communication problem, partly due to the Booking.com messaging facility glitching. This was overcome and all communication thereafter was courteous and helpful.
Reviewed: 12 August 2023 · Stayed in August 2023
Verified reviewThe place is very clean and super cozy. Winnie was an exceptional host
Reviewed: 9 August 2023 · Stayed in July 2023
Verified reviewReviewed: 8 August 2023 · Stayed in August 2023
Verified reviewReviewed: 21 July 2023 · Stayed in June 2023
Verified reviewEverything was excellent