Reviews of Dusit Princess Hotel Residences Nairobi 4 stars
Mimosa Lane, 00600 Nairobi, Kenya
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Reviewed: 17 August 2025 · Stayed in June 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewLocation was great and the staff were incredible. Highly recommend.
Dear Victoria, Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you enjoyed our location and that our team made a positive impression during your stay. Your recommendation means a great deal to us, and it is delightful to know that our efforts helped make your visit a memorable one. We hope to welcome you back again soon. Kind regards, Lionel Formento, General Manager.
Dear Victoria, Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you enjoyed our location and that our team made a positive impression during your stay. Your recommendatio… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewDear Deogracias, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for sharing your feedback. We are truly sorry to hear about the pricing issue you experienced with your booking and and we sincerely empathize with your disappointment. While third-party platforms like Booking.com manage their own pricing and fees, we always want our guests to feel confident and cared for throughout their entire experience. We genuinely appreciate you choosing to stay with us and hope we have the opportunity to welcome you back for a more seamless experience in the future. Kind regards, Lionel Formento, General Manager.
Dear Deogracias, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for sharing your feedback. We are truly sorry to hear about the pricing issue you experienced with your booking and and we sincerely empathize with your di… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewWe had a suite with a balcony and the rooms were massive. Great staff, friendly, helpful and professional. Location was fine and very secure with reassuring security measures. Breakfast extensive and excellent. Great rooftop bar and food in restaurants was good. We went for a walk locally and felt pretty safe. Great value for what we received.
very little
Dear Michael, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your suite and appreciated the spacious accommodations, as well as the service provided by our friendly and professional team. It is wonderful to know that you felt secure during your stay and found our location convenient and comfortable for exploring the local area. Not forgetting the extensive breakfast offerings, rooftop bar, and dining options in our restaurants. Your kind words about the value we provide mean a great deal to us. We hope to welcome you back for another memorable stay in the near future. Kind regards, Lionel Formento, General Manager.
Dear Michael, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your suite and appreciated the spacious accommodations,… Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewSpacious rooms, cleanliness, nice restaurant, sanctuary vibe
Nothing
Dear Habiba, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you so much for your kind review. We are thrilled to hear that you enjoyed our spacious rooms, cleanliness, restaurant, and the peaceful sanctuary-like atmosphere of our property. Your feedback means a great deal to our team, and it is always rewarding to know we are providing the experience our guests are looking for. We hope to welcome you back again soon for another relaxing stay. Yours truly, Lionel Formento, General Manager.
Dear Habiba, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you so much for your kind review. We are thrilled to hear that you enjoyed our spacious rooms, cleanliness, restaurant, and the peaceful sanctuary-like atmosphere… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewAbsolutely the most wonderful and helpful staff I have ever met in a hotel (and I traveled a lot). We were here for a medical emergency and they have been very helpful to assist us in any way. Always with a genuine interest asking how we are doing. The fact that the room was very comfortable, helped us getting better through this situation . Big thanks to all the staff!!!
None
Dear Evert, Greetings from Dusit Princess Hotel Residences Nairobi, Dear Evert, Thank you from the bottom of our hearts for your incredibly kind words. It truly means the world to us to know that our team could provide comfort and support during such a difficult time. We are deeply sorry you had to travel under those circumstances. Your recognition of our staff’s care and attentiveness is deeply appreciated, and we will be sure to share your message with the entire team, they will be truly touched. We are also glad to hear that the comfort of your room contributed in some small way to helping you through this situation. We hope to welcome you back again under better circumstances in the near future. Yours truly, Lionel Formento, General Manager.
Dear Evert, Greetings from Dusit Princess Hotel Residences Nairobi, Dear Evert, Thank you from the bottom of our hearts for your incredibly kind words. It truly means the world to us to know that our team could provide comfort and suppor… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewRoom was spacious and clean. Like that the AC vents are not directly pointed towards the bed, something that so many hotels get wrong. Location was near to several resturants. Overall, a pleasant experience.
The chairs in the room were quite uncomfortable
Dear Hans, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the spaciousness and cleanliness of your room, as well as the thoughtful AC placement and convenient location near local restaurants. We truly appreciate your forthright comment about the chairs in the room. We truly are sorry to hear they did not meet your comfort expectations. Your comfort is very important to us, and we understand how essential proper seating can be during a stay. Please know that we are reviewing this issue with our team as we continue to improve our guest experience. Thank you again for your helpful insights, and we hope to welcome you back for an even more comfortable stay in the future. Yours faithfully, Lionel Formento, General Manager.
Dear Hans, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the spaciousness and cleanliness of your room, as well as the thoughtful AC placement and convenient location near local restaurants. … Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewVery kind staff. Great hotel very big and cosy room.
Difficult to find for UBER
Dear Benedek, Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, especially the spacious and cozy room, as well as the friendliness of our staff, it truly means a lot to our team. We also appreciate your feedback regarding the difficulty in locating the hotel for Uber. We understand how important a smooth arrival experience is and will look into ways to improve directions and signage for ride-share services. We look forward to your stay with us in the near future. Yours truly, Lionel Formento, General Manager.
Dear Benedek, Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, especially the spacious and cozy room, as well as the friendliness of our staff, it… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewEverything, but especially the excellent housekeeping and gym.staff Food was super., possibility to have breakfast outside very appreciated
Check out delay (second stay, second time tgat check out took aaaages). Internet was cut once the bill was aettled night before... Work to do Dusit...
Dear Rob, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for your continued trust in choosing Dusit Princess for your stay—and for taking the time to share such thoughtful feedback. We are truly delighted to know you enjoyed many aspects of your experience, especially the warm service from our housekeeping and gym staff, the quality of the food, and the relaxing option to enjoy breakfast outdoors. We will be sure to pass along your kind words—they will be thrilled to hear them. At the same time, we sincerely apologize for the delay you experienced during checkout and the early disconnection of the internet. This is certainly not the seamless experience we aim to provide, and your feedback helps us identify where we need to improve. Rest assured, we are actively working with our team to streamline the checkout process and ensure internet access remains available right up to departure time. We truly value your loyalty, and we hope to welcome you back soon for a smoother, even more enjoyable stay. Yours sincerely, Lionel Formento, General Manager.
Dear Rob, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for your continued trust in choosing Dusit Princess for your stay—and for taking the time to share such thoughtful feedback. We are truly delighted to know you en… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewGrand Entrance and Lobby, spacious room, fantastic baar on rooftop
Dear Baumgartner, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for your kind review. We are delighted to hear that you enjoyed our grand entrance, spacious accommodations, and the rooftop bar . Your positive feedback means a lot to our team, and we are pleased we could help make your stay a memorable one. We look forward to welcoming you back again soon. Yours truly, Lionel Formento, General Manager.
Dear Baumgartner, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for your kind review. We are delighted to hear that you enjoyed our grand entrance, spacious accommodations, and the rooftop bar . Your positive feedba… Show more
Reviewed: 21 March 2025 · Stayed in February 2025
Verified reviewThe staff at the front office, check in was express. The restaurant and rooftop eatery is all I can want in a calm neighborhood.
Dear Job, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for your kind feedback. We are delighted to hear that you had a smooth and efficient check-in experience, and that you enjoyed our restaurant and rooftop eatery. It is great to know that our location in a peaceful neighborhood added to your experience. We look forward to welcoming you back soon Yours truly, Lionel Formento, General Manager.
Dear Job, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for your kind feedback. We are delighted to hear that you had a smooth and efficient check-in experience, and that you enjoyed our restaurant and rooftop eatery.… Show more
Reviewed: 17 March 2025 · Stayed in February 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewOverall a well maintained building with good facilities. Amos our housekeeping staff was very helpful and went out of the way to assist.
Nothing too bad but there were some basic mistakes made by the reception staff during check-in and even during the stay. For some reason there was always a bit of confusion. For example- they took a $100 deposit for incidentals at check-in and then kept insisting that there is no deposit so i have to pay for food and drinks on the spot and during check-out they realised there was a deposit after all and now I have to wait for a refund for 7 days.
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewThe staff was very nice and accommodating. I felt like a VIP staying there. Also the breakfast buffet was amazing! Fresh fruit, fresh juice and eggs made to order. Pool on the top floor was a nice place to relax.
Music in the bar was too loud.
Dear Lorraine, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you felt like a VIP during your stay and enjoyed the hospitality of our staff. It is great to know that you loved the breakfast buffet, the fresh fruit, juice, and made-to-order eggs. We are also very pleased to hear that the rooftop pool provided a relaxing experience. We truly appreciate your comment regarding the loud music in the bar. Your input is invaluable to us, and we will certainly consider it to ensure an even more enjoyable atmosphere for all of our guests. We hope to welcome you back at our hotel in the near future. Yours truly, Lionel Formento, General Manager.
Dear Lorraine, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you felt like a VIP during your stay and enjoyed the hospitality of our staff. I… Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewStylish, modern classic but sympathetic to the environment.
Nothing.
Dear Giles, Greetings from Dusit Princess Hotel Residences Nairobi, We truly appreciate the kind feedback. We are thrilled to hear that you had a positive experience with our team, particularly Jacinta at reception and GM Lionel Formento. We take great pride in providing attentive and helpful service and it is wonderful to know that it made such an impact on your visit. We are also pleased that you appreciated the stylish, modern design of our space, and that it harmonizes with the surrounding environment. We look forward to welcoming you back soon. Yours truly, Lionel Formento, General Manager.
Dear Giles, Greetings from Dusit Princess Hotel Residences Nairobi, We truly appreciate the kind feedback. We are thrilled to hear that you had a positive experience with our team, particularly Jacinta at reception and GM Lionel Formento… Show more
Reviewed: 25 January 2025 · Stayed in December 2024
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in December 2024
Verified reviewDusit Princess is a perfect hotel in a very friendly neighborhood. The room was perfect, and we really enjoyed the rooftop bar and the gym as well
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Dear Andor, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for taking the time to share your wonderful experience at Dusit Princess. We are delighted to hear that you enjoyed the comfort of your room, as well as our rooftop bar and gym. It is great to know that our neighbourhood also added to the enjoyment of your stay. We truly appreciate your kind words and look forward to welcoming you back for another memorable visit in the future. Yours truly, Lionel Formento, General Manager.
Dear Andor, Greetings from Dusit Princess Hotel Residences Nairobi, Thank you for taking the time to share your wonderful experience at Dusit Princess. We are delighted to hear that you enjoyed the comfort of your room, as well as our roo… Show more