Reviews of Cingaki Hotel

The staff were very friendly.

Simple gadgets like iron and electric kettle weren't available. The toilet is separated from the room by means of a fabric curtain.

Big rooms and a nice terrace. Comfortable beds. In general, nice people working there. It is close to Mombasa airport. Breakfast (bananas, bread, butter, boiled eggs, milk, and tea) was pleasant.

The cleanliness of the room—especially the bathroom—could definitely be improved. However, this wasn’t the main issue for us. We arrived by taxi arranged by the hotel owner, but he didn’t inform us of the price beforehand. Upon arrival, we were suddenly surrounded by people, and the driver said they were helping with the luggage. Assuming they were part of the service, we paid them, thinking it was included in the transport arrangement. When we got to the hotel, we also paid the driver €20, but he claimed it wasn’t enough. We explained that we had already given €20 to the others, and he replied that he didn’t know who they were—he had essentially allowed strangers to handle our luggage. Later, I received a private message from the hotel owner saying that the driver was disappointed with the payment. I replied that they should have told us the amount in advance so we could agree on a price—especially since the driver never mentioned one and just threw out a number. Later on, we went to a restaurant for takeaway, accompanied by someone from the hotel. As we ordered, the prices kept changing and increasing. We asked for a breakdown of the individual prices (to compare with what we were told initially), but the situation became chaotic, with the waitress speaking privately into the ear of the person from the hotel. In the end, we didn’t want to argue—since we were tired—but this is not how guests should be treated. The owner seems like a good person, and we had never had any issues with him personally. But he should be more on top of things. Overall, we didn’t feel welcome at all. We definitely won’t be returning.

I really appreciated the friendliness of the staff. The location is close to the city centre.

The sink was very small. The bed linen seemed old.

Near airport.

I was bitten by mosquitoes due to torn nets. I had to walk alone midnight looking for mosquito coils to light. They don't have any meals.

The staff very friendly, the guy organized the dinner delivered at the hotel, parking inside, the room was good with a little terrace

very friendly and helpful staff

not able to pay by credit card

Quiet place next to school building, outskirt of Mombasa, far from city center but close to airport and Nairobi train station, fast WiFi

Hot in the room at night despite ceiling fan. Mosquitoes as night despite mosquito net

The staff are exceptionally welcoming, warm, and attentive. Rooms are maintained with a commendable level of cleanliness. Very affordable pricing.

The hotel is located quite a distance from the city center and is not particularly close to the airport. Despite requesting an airport transfer for a late-night arrival, no arrangements were made. The staff member named Nelson handling the request appeared to have shifted duties without confirming the arrangement, which resulted in a challenging arrival at 1:30 am in an unfamiliar city—a lapse in professionalism and service reliability. The washroom lacks sufficient space and does not have a door, causing water to scatter into the room during showers. Additionally, the drainage system could be improved. Rooms lack air conditioning, and those on the upper floors become uncomfortably hot during the day and are not adequately cooled at night. The fan provided often falls short, impacting the overall comfort of the stay.

OK

Nelson and his entire team are very friendly, ready to help you with everything, with directions, with taxis. The hotel is located in a popular neighborhood, where you can see the real, everyday life of the people of the neighborhood. It is quiet. Everything is very clean, with a rooftop where you can cool off.

The room receives the sun all afternoon, which makes it warmer at night than the temperature outside. So you can open the door, create a draft to cool it down, before going to sleep.

Great staff

Rooms could have provided sheets and more than 1 pillow.

Staff are amazing and value for money excellent. close to airport. There is a a very reasonable place to eat a few minutes walk away. ( as well as ATM for cashwithdrawl)

Clean and friendly staff

No food served on property

Hotel has a good access to train station. Rooms are very clean

I did not order breakfast during my stay. Location is fairly ok.

They could sell drinks at the premises instead of customers going far from the hotel.

The place was clean. The staff available was very helpful and kind

There are no digital taxis in the area at night. It was difficult to get one. However the staff helped find a local taxi