The cleanliness of the room—especially the bathroom—could definitely be improved. However, this wasn’t the main issue for us. We arrived by taxi arranged by the hotel owner, but he didn’t inform us of the price beforehand. Upon arrival, we were suddenly surrounded by people, and the driver said they were helping with the luggage. Assuming they were part of the service, we paid them, thinking it was included in the transport arrangement. When we got to the hotel, we also paid the driver €20, but he claimed it wasn’t enough. We explained that we had already given €20 to the others, and he replied that he didn’t know who they were—he had essentially allowed strangers to handle our luggage. Later, I received a private message from the hotel owner saying that the driver was disappointed with the payment. I replied that they should have told us the amount in advance so we could agree on a price—especially since the driver never mentioned one and just threw out a number. Later on, we went to a restaurant for takeaway, accompanied by someone from the hotel. As we ordered, the prices kept changing and increasing. We asked for a breakdown of the individual prices (to compare with what we were told initially), but the situation became chaotic, with the waitress speaking privately into the ear of the person from the hotel. In the end, we didn’t want to argue—since we were tired—but this is not how guests should be treated. The owner seems like a good person, and we had never had any issues with him personally. But he should be more on top of things. Overall, we didn’t feel welcome at all. We definitely won’t be returning.

Big rooms and a nice terrace. Comfortable beds. In general, nice people working there. It is close to Mombasa airport. Breakfast (bananas, bread, butter, boiled eggs, milk, and tea) was pleasant.

Stayed in June 2025

The staff very friendly, the guy organized the dinner delivered at the hotel, parking inside, the room was good with a little terrace

Stayed in January 2025

Hot in the room at night despite ceiling fan. Mosquitoes as night despite mosquito net

Quiet place next to school building, outskirt of Mombasa, far from city center but close to airport and Nairobi train station, fast WiFi

Stayed in November 2024

The hotel is located quite a distance from the city center and is not particularly close to the airport. Despite requesting an airport transfer for a late-night arrival, no arrangements were made. The staff member named Nelson handling the request appeared to have shifted duties without confirming the arrangement, which resulted in a challenging arrival at 1:30 am in an unfamiliar city—a lapse in professionalism and service reliability. The washroom lacks sufficient space and does not have a door, causing water to scatter into the room during showers. Additionally, the drainage system could be improved. Rooms lack air conditioning, and those on the upper floors become uncomfortably hot during the day and are not adequately cooled at night. The fan provided often falls short, impacting the overall comfort of the stay.

The staff are exceptionally welcoming, warm, and attentive. Rooms are maintained with a commendable level of cleanliness. Very affordable pricing.

Stayed in October 2024

OK

Stayed in November 2024

Rooms could have provided sheets and more than 1 pillow.

Great staff

Stayed in September 2024

No food served on property

Clean and friendly staff

Stayed in August 2024

Hotel has a good access to train station. Rooms are very clean

Stayed in June 2024

They could sell drinks at the premises instead of customers going far from the hotel.

I did not order breakfast during my stay. Location is fairly ok.

Stayed in June 2024

There are no digital taxis in the area at night. It was difficult to get one. However the staff helped find a local taxi

The place was clean. The staff available was very helpful and kind

Stayed in May 2024

Very affordable

Stayed in February 2024

Breakfast was too expensive for the place. I'd recommend you get your meals outside the hotel, it's way affordable and value for your money. Plus you get to indulge in the local culture. I only knew the place had a rooftop as I was checking out. People use the hotel as a short cut route so I was a bit alarmed at first.

The place is quiet and calm. The trees and greenery around help bring the temps down a bit. Check in process was smooth, arrived at 3am and didn't have to wait long outside. Room got cleaned and arranged after I left to explore the city. Would definitely go back.

Stayed in March 2024

Environment, extremely noisy

Close to SGR Terminus

Stayed in February 2024

Room was a bit hot ... but that is Mombasa

Staff - Tony was very hospitable ... even walked us to a nearby restaurant for a late night meal. Breakfast on the terrace for 300 ksh was excellent. Beds were comfortable

Stayed in February 2024

Great staff and good value for money

Stayed in January 2024

Very small beds for two person.

Very cheap, near to the train station and nice stuff. Shuttle to the train station available.

Stayed in November 2023

it’s a bit noisy around and we didn’t have a working fan in a room so it was a bit hot but for the price you can’t be really picky

staff was super friendly and helpful. we arrived so late from dar es salaam and had to leave for the airport in the morning. they organised everything for a cheap price even a breakfast on the rooftop.

Stayed in September 2023

No hot water or a toilet seat, woulld have been happy to paid extra for a room with these in it.

It did the job for an early start to the train station. The bed was comfortable and the fan worked. Staff was exceptional, especially Nelson who went out of his way to help us.

Stayed in August 2023

There was a time that water was not available for about 6 hours or so..

I felt comfortable and well served

Stayed in December 2022

Bit hard to find

Great shuttle to train station

Stayed in January 2023

The shower was only a mere trickle and the fan also didn't work particularly well

The room was a decent size and had a little balcony. It is on the pick-up route for the train to Nairobi, so that is convenient. The staff was helpful in arranging this and there is good WiFi everywhere.

Stayed in January 2023

The mosquitoes The windows don't have a net, and some window slates are missing,

The hotel was OK for the price. It's convenient for anyone who has a flight to catch early in the morning or sgr. It's quite Abit difficult to find with Sat Nav, but locals are quick to assist when you get lost. There is a local food restaurant called SHAKE HANDS, and the food and staff are friendly. The food and drinks are affordable in the shake hands bar/ restaurant. Round the corner are shops and mini supermarkets. If it's for 1 or 2 days, it's handy to stay.

Stayed in January 2023

Staff were awesome and very helpful. Customer service was 10/10

Stayed in December 2022

I think some guests would appreciate a toilet seat.

The hotel in and of itself is pretty much what you would expect from the price. No luxury but everything was there what was necessary. The location is great and the surroundings were very exciting. One positive thing that stood out was the friendly staff at the hotel. Especially Nelson the owner was really nice. Due to the failure of the Internet, I unfortunately had to leave a day earlier than booked, whereupon Nelson offered a full refund for the canceled night. Really very accommodating!

Stayed in November 2022