Reviews of Best Western Premier Westlands 4 stars
Karuna Road Behind Sarit Centre Nairobi Kenya, 1919-00606 Nairobi, Kenya
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location in Westlands, a comfortable bed, and a delicious breakfast. We couldn’t have asked for more for our one-night stay. We checked in during the evening after a three-day safari and asked if we could have our laundry done by 7 a.m. The laundry was washed and ready by 11 p.m., what exceptional service!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewthe food, cleaning and customer relations.
airport pick up.
Greetings Akurugu, Thank you for taking time to share your feedback with us about your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you enjoyed your stay and that we were able to meet your expectations especially on cleanliness, service and food. We are however sorry that the airport pick up did not go as planned as we did not have the flight details prior. Thank you once again for your feedback and see you soon . Regards J Maingi Front Office Manager
Greetings Akurugu, Thank you for taking time to share your feedback with us about your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other gues… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation of the hotel was amazing especially very close to expo center and social activities.
That’s good
Greetings Gurol, Thank you for staying with us we appreciate your feedback. We are glad that our location met your expectations and we look forward to welcoming you back soon. Regards J Maingi Front Office Manager
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location is very good, close to shopping centre. The rooms were clean and comfortable. The staff were friendly and always ready to help.
Greetings Mohamed, Thank you for taking time to share your feedback with us about your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you enjoyed your stay and that we were able to meet your expectations especially on location, cleanliness, comfort and service by our staff. I shall be sure to share your kind words. We look forward to welcoming you back soon. Regards J Maingi Front Office Manager
Greetings Mohamed, Thank you for taking time to share your feedback with us about your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other gues… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewGreat chain hotel, nice facilities, wonderful staff, good breakfast
My room was very dark because it faced the wall of the nearby building.
Greetings Ivan, Thank you for staying with us and we appreciate your feedback. We are glad that we were able to meet your expectations on breakfast, facilities and service from the staff. On your next visit I would recommend you try our Deluxe rooms which have good natural lighting. See you again soon regards J Maingi Front Office Manager
Greetings Ivan, Thank you for staying with us and we appreciate your feedback. We are glad that we were able to meet your expectations on breakfast, facilities and service from the staff. On your next visit I would recommend you try our Del… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewGood location. Good service. 3 restaurants in - good options for food.
Room was dark because it faced a side of the hotel.
Warm greetings Bibiana, Thank you for taking time to share your feedback with us about your recent stay. We are glad that we were able to meet your expectations on location service and facilities. On your next visit i would recommend you try our Deluxe rooms which are road facing and have more natural lighting. We look forward to welcoming you back soon regards J Maingi Front Office Manager
Warm greetings Bibiana, Thank you for taking time to share your feedback with us about your recent stay. We are glad that we were able to meet your expectations on location service and facilities. On your next visit i would recommend you tr… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewbreakfast and food options were great - considering I am a vegetarian. the location is also nice, just next door to a major shopping mall.
getting back to the hotel though can be a challenge in the evening hours with the post-office rush - that is probably the only drawback of the hotel
Greetings Pratyush, Thank you for taking time to share your feedback with us about your stay. We are glad that our breakfast and location met your expectations. We are disappointed to hear you were caught up by the rush hour traffic near the hotel which sadly is unavoidable dues to our central location. We appreciate your feedback and look forward to welcoming you back soon. Regards J Maingi Front Office Manager
Greetings Pratyush, Thank you for taking time to share your feedback with us about your stay. We are glad that our breakfast and location met your expectations. We are disappointed to hear you were caught up by the rush hour traffic near t… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in May 2025
Verified reviewEverything
Nothing
Greetings Khusro, Thank you for staying with us we appreciate your feedback. We are glad that we were able to meet and exceed your expectations and look forward to welcoming you back soon regards J Maingi Front Office Manager
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewVery clean
Greetings Ling, Thank you for staying with us and we appreciate your feedback. We are glad we were able to meet your expectations on cleanliness and we look forward to welcoming you back soon. Regards J Maingi Front Office Manager
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewExcellent location, next to the Sarit Shopping centre. Good restaurants in the area. - Rooms are clean and comfortable.
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Greetings Janette, Thank you for staying with us and we appreciate your feedback. We are glad that we were able to meet your expectations on location , cleanliness and comfort and we look forward to welcoming you back soon. Regards J Maingi Front Office Manager
Greetings Janette, Thank you for staying with us and we appreciate your feedback. We are glad that we were able to meet your expectations on location , cleanliness and comfort and we look forward to welcoming you back soon. Regards J Maingi… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThere are no direct working telephone numbers. How is this possible? What is the number for the front desk??
Greetings Ibingira, Thank you for staying with us and for sharing your feedback. The hotel lines are +254 739 444 444 or +254 746 444 444 both of which are working well as we are receiving incoming calls. Please let us know the number that you were trying to reach us on so that we can confirm. We kook forward to hosting you again on your next visit to Nairobi. Regards J Maingi Front Office Manager
Greetings Ibingira, Thank you for staying with us and for sharing your feedback. The hotel lines are +254 739 444 444 or +254 746 444 444 both of which are working well as we are receiving incoming calls. Please let us know the number that… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery clean, centrally located in the heart of Westlands, super comfortable beds.
I was charged a fee of KES 900 simply for ordering my breakfast in the room. Tray charges are a maximum of 200 - 300 KES and USD 8 was a little too high especially since i ordered for my breakfast during the breakfast timings. FYI - i was on B/B,
Greetings Fara, Thank you for taking time to share feedback about your stay with us. We are glad that we were able to meet and exceed your expectations on cleanliness, location and comfort. We are however disappointed that we did not meet your expectations on the tray charge policy. Please allow me to clarify breakfast served in the room during breakfast operational hours attracts a surcharge for convenience. We appreciate your feedback and shall use it to streamline our procedures. We look forward to welcoming you back soon. Regards J Maingi Front Office Manager
Greetings Fara, Thank you for taking time to share feedback about your stay with us. We are glad that we were able to meet and exceed your expectations on cleanliness, location and comfort. We are however disappointed that we did not meet … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified review