Reviews of Watamu Ascot Resort

It was a peaceful stay, will definitely come back

Very layed back

The view from our room was not very nice although we asked for sea view it was tiny what we could see ..I would suggest some kind of screen to the left of the balcony

The resort itself is as the pictures misrepresentative portray. The grounds and pool were nice. We booked this resort for a once-in-a-lifetime trip with our children and grandchildren for our 50th Wedding Anniversary.

Unfortunately, our stay here was very unpleasant, and I cannot recommend it. Firstly, the resort felt very unsafe to us due to its location. It is in the middle of a slum area. "The resort claims Watamu Bay Beach has a bar and free wifi." No. The bar/lounge had extremely limited options. Requested mixed drinks were unavailable because the stock of alcohol was almost non-existent and a bottle of white wine was our only option. The staff was very apologetic. No wifi was available in the rooms. "The property provides room service, a tour desk, and currency exchange for guests." No. Room service was not an option as the restaurant was closed. We were escorted to one of the two restaurants that were in the slum, down the road. There was no reception or tour desk, only one gentleman in a shack. "Breakfast is available, and includes à la carte, Full English/Irish and Italian options." No. The breakfast which was located in the bar/lounge was also limited with few options. Again, the staff was apologetic. "A few steps from Mapango Beach and a 1-minute walk from Watamu Bay Beach." No. Beach access was only through the slum. - The rooms, at first glance, looked clean as in the pictures but were stained, chipped, and rusted. Our 12 family members in 3 rooms wouldn't take a shower. - The view we had behind our rooms and from the stairwell was of a slum. - At 4 AM, the very LOUD Muslim call to prayer started and repeated five times until 5 AM. This was disruptive to our sleep and not the way we wanted to start our vacation day. -We checked out after our first night and requested a refund due to the above issues. There was no reception to check in or out. There was a shack with a gentleman with limited English. He said, "Okay, okay." Of course, we did not receive a refund. Contacting the resort through Booking.com and Booking.com customer service was not helpful.

Lovely garden and very good customer service.We really appreciated the breakfast it was lovely

Nothing

The food were not up to the expectations and also the WIFI was not available most of the time

The breakfast was great! I really recommend booking with breakfast. The staff is super friendly as well as the owner that's always around and worried about your needs. It's super close to the beach, and the pool inside the hotel is great. Food and drinks at the hotel are also great :)

Big swimming pool, nice ambience and layout. Good staff. Clean rooms.

Some noise from a nightclub or something could be heard from outside.

It's a very clean and safe accommodation with great access to the beach and bay.

The staff is very friendly and helpful (especially the cleaning lady), though I must say I get a bit annoyed/uncomfortable when the receptionists take my phone number from my contact information and text me privately. That's crossing a line, being too unprofessional and making me feel a bit uncomfortable.

The property has lovely gardens and swimming pools. The accommodation is modern fresh and comfortable. The staff are very friendly and go to great lengths to make your stay enjoyable.

We enjoyed our trip and stay in Ascot. The staff were friendly, and we loved the restaurant, which mostly serves delicious Italian food. We also enjoyed a free massage and found the beach area to be amazing. Overall, it’s a very safe place, and the people in the area are very friendly.

There is only one receptionist whose accent is disrespectful. However, he does not do this intentionally. The management needs to provide him with training, and then he will improve.

The staff was very friendly, the breakfast and pizzas were excellent. The massage was fantastic 🙏🏻.

It’s near a Mosque, which is not a problem as everyone needs to respect their religion but the praying started at 4 - 5 in the morning and continued. Absolutely horrible was the discotheque driving me completely insane till 3 am in the morning. The facilities could use an update.

Beautiful property poorly managed

Hardly any food except pizza/burger. beach is bit far cross the main road and walk for about 400 mts.

The staff are very nice and friendly

Breakfast was okay however very slow service. Additionally, the everyday breakfast itself was very basic—a standard Italian-style spread. Being a hotel in Kenya, they could have incorporated at least a few Kenyan dishes such as chapatis to reflect the local culture and cater to diverse tastes.

- If you’re looking for a relaxing and enjoyable stay, I would strongly recommend steering clear of the Ascot Hotel. For the price we paid, the experience was absolutely not worth it. - Staying at the Ascot Hotel was a deeply frustrating experience. From the moment we arrived, issues kept piling up. On our first night, we had to request a room change due to the relentless noise from three massive generators right next to our room. Initially, the reception staff refused to accommodate us, even though there were clearly plenty of empty rooms available. After much back and forth, we were finally moved. However, they failed to update their system with our new room, which meant no housekeeping, water, or basic room services unless we explicitly asked for them. - Being a country that is too hot, the least they could do is provide small complimentary bottles of water In the room. They had to sell the water for us which was 100 times expensive as compared to the shops nearby. - Very very bad customer service. - Loud nearby nightclub that plays music until 5 am DAILY (mon-Sun) In general, the overall atmosphere around the hotel was chaotic. Between loud Italian neighbors on their phone; a nearby nightclub blasting music until 5 a.m., and the daily early morning  prayers through loudspeakers from the local Imam, peace and quiet were impossible to find.

Pool only

Starting with reception guy who even doesn’t know how to print receipts, ending with late breakfast and smoking neighborhood was really bad experience