Reviews of ACK Guest House Nairobi
Bishop Road, 00200 Nairobi, Kenya
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Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation
We had a cold shower one day and then had boiling hot water coming out of both taps the next! Staff were slow to deal with problems like not having enough towels in our room.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in April 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation Cleanliness Bed comfort
Limited options in breakfast menu Adjacent building works were noisy till 2am
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewLimited hot water in cabin
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewTwas OK.
Shower - was hard to get the temperature right. I'd hoped to find more church people, but was told that these days its much like a regular hotel. I ended up overpaying.
Reviewed: 2 May 2025 · Stayed in March 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewBreakfast was fair
The vegetables for those who don't like meats for the supper buffet
Thank you for staying with us and the review, we will ensure we have vegetarian consideration in our meals. Much welcome again.
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewACK Guest house is my "home from home" when in Nairobi. The staff are all friendly and nothing is too much trouble. Just 30 minutes from the airport it's a handy place to stay when in transit.
We are always glad to serve you, welcome home any time.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewThe location was good for me and the rooms were comfortable.
When I booked via Booking.com it said free airport shuttle and breakfast included. However, when I asked them to arrange an airport shuttle upon arrival, I was expected to pay $19 (which was also more than double the price of the same ride with Uber). I also was told that I had to pay separately for breakfast ($8). I recommend that the information on the Booking.com site is updated to manage expectations.
Thank you for your patronage and review. We apologize for the experience. Our rates are categorized as bed only, bed & breakfast for either double or single and the airport shuttle comes with an extra cost. We will ensure they are more clear. We sincerely apologize.
Thank you for your patronage and review. We apologize for the experience. Our rates are categorized as bed only, bed & breakfast for either double or single and the airport shuttle comes with an extra cost. We will ensure they are more… Show more
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in January 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewPeaceful and quiet, nice bed and good wifi. Food was also tasty and freshly made. Breakfast was great, was a buffet during our stay.
Thank you and much welcome always
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewA very welcoming and safe environment.
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 December 2024 · Stayed in November 2024
Verified reviewI expected a buffet breakfast but it appeared changes had been made but no-one explained that. I have used the facility several times before and the buffet breakfast was fantastic
There weren't towels in the room , kettle , tea bags and or coffee but had to order soft drinks tough checked in late
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewSafe and quiet
Located in the middle of nowhere and the restaurant inside was not really helpful
Reviewed: 10 December 2024 · Stayed in December 2024
Verified review