Reviews of The Yokohama Bay Hotel Tokyu 5 stars
220-8543 Kanagawa, Yokohama, Nishi-ku Minatomirai 2-3-7 , Japan
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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewIncredible Minato Mirai view from the room. Spacious and comfortable with all the essentials. Great location with plenty of stores, and the station right under the building made getting around Tokyo easy in under an hour.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFantastic location. Walking distance to many sites. Super easy access from subway, very handy - via Queens Square with lots of eateries and shops. Stunning views of harbour, and wheel. Lovely morning sunshine. Buffet dinner was excellent - lots of choice. We never made it to the pool so can't comment on that.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat view
Prepare your ear plugs! At night there is a constant noise of motorbikes pushing their throttles like on a race track. It became nerve wrecking. Now I know that this is beyond the reach of the hotel, but still future guests need to consider it. Also, hotel charged 25$ (4000 yen) per person for swimming pool entry. We expected it would be free. It conveyed an unpleasant message.
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewthe service was very good i dont have any complain
their was not much food late in the even
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We would also like to express our gratitude for the high evaluation and very kind feedback. We will strive to provide a comfortable space and warm hospitality, taking your words as motivation. We sincerely look forward to your next visit to Yokohama Minato Mirai and hope you will come again.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We would also like to express our gratitude for the high evaluation and very kind feedback. We will strive to provide a comfortable space and warm hospitality, taking your w… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewRegardless of how far and long you have travelled or how senior you are, they are resolute in charging you an early check in and late check out of Y2,000 per hour.
Thank you very much for staying at he Yokohama Bay Hotel Tokyu. We also sincerely appreciate the valuable feedback regarding your stay. We deeply apologize for not being able to provide a considerate response from the customer's perspective. We will take your feedback sincerely and strive to provide warm hospitality in the future, so we hope to continue to have your patronage.
Thank you very much for staying at he Yokohama Bay Hotel Tokyu. We also sincerely appreciate the valuable feedback regarding your stay. We deeply apologize for not being able to provide a considerate response from the customer's persp… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewIncredible view from the balcony, breakfast was great and varied with so many options I didn't get a chance to try them all. Location was great with easy reach of malls, amusement park, subway etc. Staff super helpful and friendly.
I was unpleasantly surprised to find out we had to pay A LOT of money to use the pool on top of our room fee.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We also greatly appreciate your very kind feedback. If you book The Bay Club Floor, you can enjoy the pool free of charge any time, so please consider that for your next visit. We will continue to strive to provide a comfortable space and warm hospitality for everyone, and we hope to continue receiving your patronage. We sincerely look forward to welcoming you back when you next visit Yokohama Minato Mirai.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We also greatly appreciate your very kind feedback. If you book The Bay Club Floor, you can enjoy the pool free of charge any time, so please consider that for your next vis… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewLocation accessible to the mall and some major attractions.
Thank you very much for staying at Yokohama Bay Hotel Tokyu. We also appreciate your kind comments regarding our room and staff. We will continue to strive to provide a comfortable and relaxing space and warm hospitality, so we hope you will visit us again next time you visit Yokohama Minato Mirai.
Thank you very much for staying at Yokohama Bay Hotel Tokyu. We also appreciate your kind comments regarding our room and staff. We will continue to strive to provide a comfortable and relaxing space and warm hospitality, so we hope you w… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe hotel was generally nice, the location was great and the view of the bay really nice
The hotel pool is only accessible with an additional fee of up to 4000 yen in August which is incredibly high. Our hotel key card malfunctioned and we got locked out of our room for an hour. The staff apologised for the inconvenience and put us into a different room to relax for the wait time, but we expected at least a meal or drink voucher for the inconvenience but didn't receive anything
Thank you very much for staying at Yokohama Bay Hotel Tokyu. We also appreciate your valuable feedback regarding your stay. We sincerely apologize for any inconvenience caused by the malfunction of your card key during your stay. We would also like to apologize again for the disappointment caused by our failure to meet your expectations. We take your feedback seriously and will strive to provide you with a more comfortable and relaxing space and warm hospitality in the future. We hope that you will not let this incident discourage you and would appreciate your continued patronage.
Thank you very much for staying at Yokohama Bay Hotel Tokyu. We also appreciate your valuable feedback regarding your stay. We sincerely apologize for any inconvenience caused by the malfunction of your card key during your stay. We would… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewStaff was great. My daughter had to go to the hospital and staff was great in accommodating our check out until she was released.
Beds were a bit hard
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We would also like to express our sincere gratitude for your kind comments regarding our staff. We will continue to strive to provide a comfortable and relaxing space and delicious food for our guests, so we hope you will continue to patronize us.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We would also like to express our sincere gratitude for your kind comments regarding our staff. We will continue to strive to provide a comfortable and relaxing space and de… Show more
Reviewed: 27 July 2025 · Stayed in May 2025
Verified reviewThe view and close to a shopping center.
Breakfast is so so and one of the wait staff was quite rude. I have complained to the restaurant manager about this staff.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We also deeply appreciate your high evaluation. We sincerely apologize for the unpleasant experience you had during breakfast. We will continue to strive to provide a comfortable space where everyone can relax and enjoy delicious meals. When you visit Yokohama Minato Mirai again, we all look forward to welcoming you.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We also deeply appreciate your high evaluation. We sincerely apologize for the unpleasant experience you had during breakfast. We will continue to strive to provide a comfo… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewRooms were wonderful. View of the bay was fantastic, and we could see the large ferris wheel at Cosmo World. Staff were very friendly and helpful.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We are also deeply grateful for the high evaluation and the wonderful feedback regarding our staff. We will use your kind words as motivation to continue providing a comfortable space and warm hospitality for everyone. We sincerely hope that you will visit us again the next time you come to Yokohama Minato Mirai.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We are also deeply grateful for the high evaluation and the wonderful feedback regarding our staff. We will use your kind words as motivation to continue providing a comfort… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewBeds were comfortable, room was large
Outdated, pillows were uncomfortable
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We also appreciate your valuable feedback regarding your stay. We sincerely apologize for the unpleasant experience regarding the pillows in the room you stayed in. We will take your feedback seriously to the relevant departments and strive to provide a more comfortable room for you to relax in the future. We hope that you will continue to favor us and not be discouraged by this matter.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We also appreciate your valuable feedback regarding your stay. We sincerely apologize for the unpleasant experience regarding the pillows in the room you stayed in. We will… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewOur room was ready when we arrived early and so it was wonderful to be able to check straight in. The room was incredible and exceeded our expectations for size, comfort and view. We arrived via Shinkansen and Minatomirai Line, directly into the hotel from Queen's Square, which also has good restaurant options. We left for Haneda Airport the following afternoon on the bus directly from the hotel having spent a day in the area on foot. It couldn't have been more convenient for out last night in Japan.
We didn't realise we needed breakfast tickets to take with us to the restaurant in the morning, even though we had booked with breakfast included. It meant we had to return to the room to locate them before we could have breakfast. Not an issue, just different from what we are used to.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We also sincerely appreciate the high rating you have given us. We apologize for the inadequate guidance regarding breakfast. We will continue to strive to provide a comfortable space where everyone can relax and enjoy delicious meals. We hope that you will visit us again when you come to Yokohama Minato Mirai, and our staff looks forward to welcoming you sincerely.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We also sincerely appreciate the high rating you have given us. We apologize for the inadequate guidance regarding breakfast. We will continue to strive to provide a comfor… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGrate view and good location
NA
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We would also like to express our gratitude for your very positive feedback regarding your stay. We will continue to strive to provide a comfortable space and warm hospitality for all of our guests. We sincerely look forward to welcoming you back when you come to Yokohama Minato Mirai next time.
Thank you very much for staying at The Yokohama Bay Hotel Tokyu. We would also like to express our gratitude for your very positive feedback regarding your stay. We will continue to strive to provide a comfortable space and warm hospitali… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewAmazing property that lives up to the expectations
Nothing the staff were absolutely lovely and help you with any type of enquiry.
Thank you very much for staying at Yokohama Bay Hotel Tokyu. We would also like to express our sincere gratitude for your positive feedback regarding our staff. We will continue to strive to provide you with a comfortable and relaxing space and warm hospitality, so we hope you will continue to patronize us. All our staff look forward to welcoming you back the next time you visit Yokohama Minato Mirai.
Thank you very much for staying at Yokohama Bay Hotel Tokyu. We would also like to express our sincere gratitude for your positive feedback regarding our staff. We will continue to strive to provide you with a comfortable and relaxing spa… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewSuper spacious for a family of 3. Amazing view from the room. Staff were incredibly hospitable and friendly. Fujita-san in particular was very attentive and he was very kind to our daughter. The pool facilities weee perfect for our 9 year old daughter.
No issues
Thank you very much for staying with your family at Yokohama Bay Hotel Tokyu. We would also like to express our sincere gratitude for your positive feedback regarding our staff. We will continue to strive to provide you with a comfortable and relaxing space and warm hospitality, encouraging you to do so. All of our staff look forward to welcoming you back the next time you visit Yokohama Minato Mirai.
Thank you very much for staying with your family at Yokohama Bay Hotel Tokyu. We would also like to express our sincere gratitude for your positive feedback regarding our staff. We will continue to strive to provide you with a comfortable… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified review